Relocation Nation

15 december 2022, 17:08

I paid this broker a deposit of $1,466 for a long distance move and after reading all the bad reviews cancelled the move within 24 hours. The Contracts states you can cancel within 48 hours and get your money back minus their "10% processing fees". After I cancelled the move they have ignored all my many requests for them to answer how and when my refund will be issued. I have received no response of any kind. The broker was completely rude and unprofessional about my cancellation.

08 december 2022, 01:39

Brandon, their salesperson, will SCAM you. Here are the lies he and their small team told me. They will say anything to sell you. Then SCAM you. He should be fired. I know the promises he made, and their customer "care" department will just bully and scream at you. They claim they don't have recordings of the calls, I don't know about that. They don't care once they get your money and your signature, they continue this scam with everyone. See the other negative reviews on various sites.

SOME OF THEIR LIES:

1. I asked him to redo my inventory, and the contract still came in with cubic footage way below the quotes of other companies. I asked him to please fix the contract. He said, no worries, it is fine. As long as I don't have more than 40 boxes, all the items will fit. I don't need to worry. Just sign. - LIE, this is where they scam you. You get a call from Jessica the day before the move to inventory your items, and she says that cubic footage does not match. Well, of course it doesn't, I have the number from the other companies, and the number that I told Brandon to update on the second contract, but he insisted not to and it's fine. NOPE, they will persist that is what you signed for, so either pay up or leave the items behind. I'm talking $2,000 above what you signed for. This is a scam. By the way, Brandon will not answer your calls and texts anymore once you sign. Even though, he claimed that he will be your point of contact during the move, you don't need to worry, but actually you do. He is a broker, and a LIAR. He just says what he needs to sell you.

2. Your items will be picked up Monday at 8am. You will get a call on Sunday to confirm your items. - even when I asked if this was for sure or if there was a window, he said he had a truck coming for sure at 8am. Nope, I got the call on Monday and the truck came at 5pm on Tuesday.

3. Your items will arrive by Friday (within one week). They will be picked up and put last in a truck of items, and go straight to the destination. - Nope, I even asked, what if there was a delay (all to common with moving, what would be the latest delivery. He said Saturday. Nope, my items were picked up in an empty truck and taken to a storage warehouse four hours out of the way, and would be available to be delivered two weeks later than planned.

4. We will use plexiglass and separate all your items from others so they don't get mixed up. We will also number and tape up all your boxes and pack furniture nicely and assemble it for you upon arrival. - Every bit of this is lies. They did none of this. In fact, they LOST hundreds of dollars worth of items, and a number of my other items are damaged. The movers were so bad. They did not pay attention to anything fragile, they stacked boxes of books on fragile items and caused boxes to split down the side. They scratched up my walls and brought in a lot of dirt. My bed has moisture damage, assuming from their warehouse. The furniture they assembled has had the screws stripped, pieces cracked and broken. These people don't know how to handle the items. They really don't care. I don't know how I will disassemble and reassemble furniture now that they stripped so much of it. It has been more than a month since the move, and I'm still waiting on the insurance to respond even.

5. Their reviews are legitimate. - Look again, scroll back far enough and you see sometimes the same reviews posted again and again, sometimes with the same accounts or other accounts.

THIS IS A SCAM. STAY AWAY. Do not work with them or Easy Movers USA.

See some of the photos of the damage and to verify what I've said here. I have tons more.

Oh by the way. They accidentally gave me someone else's box and someone else's TV. I noticed the TV and told the mover. He said "Keep it." He did not know who to give it to. The box? I held these items for more than a week because one mover said someone would come to get it. I asked the Easy Movers corporate team after more than a week, she said throw it away. No one had claimed it so far. I thought this was preposterous!

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16 november 2022, 14:34

I am posting this publicly. I was told by Christopher Mitchell a Senior Relocation Specialist that we would be able to get a full refund if we told them within a few weeks of the pick up date. I called and cancelled our move because the Military is moving us. I was told to send accounting an email because they handle all refunds. I sent them an email on Nov 8th at 11:09am after I sent Chris an email on Nov 4th. I only found out when I talked to costumer service that I couldn't get in contact with Chris by phone or email because after they make the deal, the relocation specialist numbers and email are blocked from the costumer reaching back out to them.

So, from Nov 8th, I have made 4-5 phone calls and an email regarding my refund. Every phone call the costumer service agent said someone will contact me by the end of the day, Today is Nov 16th and I have still yet to get in contact with anyone from this company. This is very poor costumer service and a horrible way for a business to operate. I find it deeply sad that this is how this company treats it's potential clients and a 20 year retired military vet. I will call again after I right this review. If I do not hear anything from them, I will be contacting my bank and the BBB about them. I will be talking to a lawyer about filing a civil suit.

03 november 2022, 13:30

AWFUL - SCAM! This is not a moving company, it's a broker. They quote you a price based on your inventory and where your things will be picked up (upstairs, apartment, house, etc.) then hold your items hostage while charging you MORE for the things you included in your original estimate. Jordan McDonald is rude and openly hostile once he has your contract. The "customer care" is a joke - they block your phone number and emails come back after they've collected their $$. Avoid at all costs.

21 october 2022, 10:02

Adam and his team did an excellent job. They were prompt, organized, professional, and efficient. I've been through several corporate relocations, and this has been my best experience.