Relocation Nation

12 june 2023, 12:26

This isn't a moving company. the website looks like a real website but this is a criminal network of scammers. they robbed us of the base price of $1800, and changed their number. we have reported them to the BBB and the Police as well as the FBI. We have submitted a police report and they are under investigation. DO NOT GIVE THESE CRIMINALS A DIME. This is very serious.

08 june 2023, 06:45

I was pressured into committing a move to get the "guaranteed" low price even though I explained my lease had not been approved. I was guaranteed a full refund 48-hour cancellation. I lost the lease on a Monday May 22nd and cancelled immediately, (contracted dated Saturday May 20th) they ignored the agreement, took my deposit on Tuesday May 23rd, refusing to refund. So sorry I did not see the reviews!!! This company is a scam. Don't know if it will help but I have filed complaints with the BBB, DOT and encourage my bank to look into this business as fraud. If anyone has more suggestions, please post on YELP. We need to stop these type of business practice. Unfortunately, bad reviews are not enough.

17 april 2023, 17:14

Are you interested in lies, deceit, miscommunication, missing & damaged furniture? If so, this is the company for you! Anthony was my moving specialist. He claimed to be high up in the company and provided so much misinformation, it was too late to do anything when our furniture was already loaded on the truck. We were assessed an additional $1000 on pickup when our items fit in the truck. We were told that as long as they fit, our quote was solid and we wouldn’t pay any additional. This was on a supposed recorded line mind you.

I was promised a credit of $300 that would go back to my credit card for misquoting the storage cost. Any time I ask about it over the phone or via email, it’s ignored. When it was delivered with less than 24 hours notice at our destination, we have missing items and a good majority of our items were broken. All of our bedroom furniture was less than 6 months old and our paperwork shows “No Damage”. Well now, our items look years old. It was a disappointing experience and I would hope no one ever has to go through what we did.

19 march 2023, 14:11

BEWARE! THESE PEOPLE ARE SCAMMERS! Called and spoke to a representative from this company named Shawn Williams and received a quote for moving. Stated I needed to sign and pay deposit to hold price. Was told there was a 48 hour cancellation policy. Signed and paid $1700 deposit but tried to cancel 5 MINUTES later. Their cancelation policy states that they have a 48 hour cancelation policy, but where they scam you is the sentence that states that if they assign a moving company within that 48 hours it is considered "services rendered" and you lose on deposit if you try and cancel. When I tried to cancel 5 MINUTES after paying deposit they said that they had already assigned my move to a mover and therefore I was unable to get my money back. How TF you assign a carrier in 5 minutes? When I asked for proof of this assignment (because they did not notify me that the move had been assigned) they gave me a company name and customer service number. I called this number and they did not have any information on me or my move. When I called back to customer service at Relocation Nation, they said "they had a signature and everything" of the assignment to this company but would not email me proof of said signature/assignment. I am now out $1700 and they have no remorse for what they are doing to people.

08 march 2023, 13:00

PLEASE BE AWARE OF THIS COMPANY!! Unfortunately, I decided to go with this company to move across country from Las Vegas to Houston. During the scheduling and collection of my initial deposit, I was completely lied to by Brandon Johnson. I was not informed that the company was a broker for other moving companies. Through the process I was assigned two different companies who did not abide by the terms and conditions of my initial contract with Relocation Nation. First, Brandon based my quote off of the wrong square footage even after I provided the inventory list of my item. Because of that the first company sent to me requested an additional payment of $1000 when they arrived for pick up (after arriving 4 hours after the scheduled time). The first company was Familiar Movers out of Las Vegas. When I tried to call Relocation Nation and Brandon to tell them what was going on I received NO ANSWER. After being bullied by the first company, they left without picking up my items. When I got ahold of Relocation Nation the next day, Brandon did not want to talk and I sent around the company to get rescheduled through the second company, Alpha Moving Services LLC. This company also sent someone who was 3-4 hours late. Once my items got back to their warehouse I was told that it could take 30 BUSINESS DAYS to deliver my items, even though I requested an immediate delivery. This company stated that I should've selected "Expedited Shipping" at the time of pick up and it would have cost an additional $3000. They continued to say hat they did not know when my items would be delivered because they did not have a driver or a crew. I told them I was willing to forfeit all the money I had paid (deposit to Relocation Nation and the pick up fee) to travel back and pick up my items to drive them across country myself. Miraculously, I received a call from them over the weekend saying my items would depart the next day to be delivered within 3-5 days. I STILL DO NOT HAVE MY ITEMS!