US Movers

10 october 2017, 17:43

I can't say enough good things about the crew from the US Movers. Led by Daniel with three very capable crew members: Dan, Raul, and David.  They did an extraordinarily job of packing our 2,500 sq. ft apartment in Houston and moving it into a three story townhouse in the Woodlands.  Not only were they very, very polite and communicative with us, and helpful (they would not let us lift a finger).  But their communication with each other was also impressive, as was their attitude.  They were also very polite and helpful to each other; like a team would be.  A better crew I have not seen before.  I think they realize how stressful and tiring a move is for their clients and do everything they can to make it go smoothly, which it did.  it's just their way of doing business, which they truly seem to enjoy.  This is my second move with US Movers and i will definitely use them in the future and recommend them without hesitation.

review from yelp.com

10 october 2017, 17:43

We just moved from Northern California to the Chicago suburbs. At first we felt comfortable with Nathan's promises of professional service and inexpensive pricing. He assured me that even if I had more stuff that was on our agreement, it wouldn't matter because they could handle it.Day of move- The foreman was sort of polite at first and it went downhill from there. He was cocky and arrogant and just plain rude at the end. My husband and I would ask him questions like "did you empty the ice?" from the fridge. His response was "what for? It's just water!"  Last I checked water can ruin a whole lot of stuff easily. Anyway, that's just an example. He dismissed us all day. Plus, he complained Bout how much we had. He also told us that we had more stuff than the quoted price, which we knew, but guessed it may be an extra $3-5,000. Oh, no....more than TWICE what was quoted. Being over a barrel, we agreed. Mind you, Nathan was very confident when quoting us because he's been doing this a long time and we couldn't possibly have that much stuff in a 3,000 sq. ft. house. Wrong!!! We had to pay $17,000 to get our stuff halfway across the country. They damaged some walls trying to get the fridge out of the BACK door, instead of taking the front door off the hinges. They scratched and damaged the top wooden stair on the staircase as well and we had to rush out to find a wooden stain marker to cover up.The truck was a couple days later than quoted which sucked because it ruined all our travel plans that were set. Some hotels did not refund us when we had to switch days. Plus, we had scheduled friends to come stay with us a couple days after the truck was supposed to come. Well the truck came the day we had to go to the airport and pick them up. Yay!The Chicago crew was amazing. They were old school Chicago guys and were friendly and helpful. They commented on how badly our stuff was wrapped. The damage- 1. King size headboard completely broken with a hole going THROUGH it. 2. Bookcase broken in NorCal and we didn't bring it3.  Broken valet-trash4. 5 picture frames cracked and broken5. Dents in the headboard of my very expensive Macy's bed set ($5,000)6. Scratched and dented tv stand 7. Weird scuff marks on top of dresser from tape and blanket8. Custom glass for top of dresser cracked ($350!)9. Dented kitchen table that I specifically told them I love and it was brand new. ($1800)10. Boxes were crushed. I mean, CRUSHEDThe Chicago crew did not put the screws back on our sectional and now it sags because there's no support. I fear it is permanent. When you sit it sags and bows.I'm sure there's more, but these are the main issues. They MESSED UP MY BEDROOM SET AND KITCHEN TABLE. We have nice stuff. I want to keep it nice as long as I can. We have worked hard to get what we have and this company ruined it with carelessness. I have placed a call to them to explain what happened. I'm waiting for a response from John Miller.Edit - we just found out that one of the movers on the Chicago suburbs side stole our daughter's jewelry. They left the boxes, but stole 3 diamond bracelets and 2 diamond necklaces. My diamond earrings are missing as well, but we want those other heirlooms back. Their deceased grandmother left them for our girls. A police report is being filed. A complaint is being filed against this company.

review from yelp.com

10 october 2017, 17:43

DO NOT hire this company under any circumstances. The worst customer service I have ever received. If 0 stars was an option, I'd choose it.I recently moved from Texas to California and chose US Movers because of the competitive pick up times they offered. Given that I had very specific work hours, I made it clear I was choosing the company based on their ability to perform EARLY MORNING pick ups. I received calls from the company almost daily until I committed to using their services and put down a deposit. As soon as I gave my information, the communication came to a stop.Two days before my pick up day, I spoke with several people who let me know they would no longer be able to accommodate an early pick up time.  After questioning further, these people said they would talk to a superior and call back with a final answer.  Not one of these people called back. After leaving four voicemails, someone finally answered and told me that an early pick up should not be a problem. As you can imagine, I was hesitant to trust this and asked that they give me a specific four hour time period I could hope for.  After promising to call back, I never heard back from this person. With no response the day before my pick up, I was forced to let my boss know I would be coming in late the following day due to moving complications.The last person I had spoken with (Nathan) let me know that at the LATEST, pick up would be at 8:30am (I was promised 7am originally.)  By 9:00AM, I still had not heard anything.  I left a message, knowing they were open by this time.  At 10:00am, I called back, only to have someone casually tell me there had been a "flat tire" and my driver was within 2 hours.  Accidents happen, but I was incredibly frustrated that the company had known about this set back (they'd been open at least an hour!) and chosen not to contact their client. It was especially frustrating given the lack of communication leading up to the day.  I ended up having to take the entire day off with absolutely no notice.Today (two weeks later) I am still missing four boxes (over $900 in value) that the company is aware of. They have made no attempt to locate the items.  I have left eight voicemails regarding the lost items. This evening, I received a Facebook message from a stranger who had received one of my boxes by accident.  They said they would be happy to send the package, as the company had been extremely unhelpful when they reached out about the issue.  I felt that the customer service was not just poor, but also deceitful.  Once the reps got commitment, their desire to please and serve customers was nonexistent.  In addition, they were dishonest on multiple occasions.  Even worse, they offered no apology for making an already stressful transition 10 times more hard.PS - they will give you a "binding quote" and then change it five times.

review from yelp.com

10 october 2017, 17:43

DO NOT USE THEM. Their communications - once an agreement was made - was virtually nonexistent. A 7-10 day move (their estimate) of 6 items (CA to MA) took 3 months and 1 week. NO communications from them on how/why it was taking so long; on the few times they did call, no message was left so no idea they had called (that is sooo incompetent). Emails and voice messages from 2 of us to both the rep (Riley) and the head office were unanswered (again, unless no message was left - but I got no answer to even leave a message on voicemail at either location). After about a month items remained in CA due to "truck problems" and would be leaving "soon" - which took at least another month. A month after pickup I got a call that started with the person on the line asking me when the pickup should be scheduled! More than two months after pickup someone called me to ask me when delivery should be made - when I had been VERY VERY clear that it was being delivered to my niece, not me. How the hell do I know her schedule? The subcontractor they used on the East Coast was only slightly better. They called with a delivery date - but never to discuss it, just to state it. Not good as the recipient has a fairly high-ranked job and can't lightly take a day off - besides, after waiting that long a courtesy of arranging a date would be smarter and more professional. They did identify some damage on one piece and have said they'll handle any repair. Don't know yet. Simple communications from either would have made a HUGE difference. ABSOLUTELY DO NOT USE THEM.

review from yelp.com

10 october 2017, 17:43

Not one star -- Zero stars. The worst experience i could have had. Do not fall for Riley -- the sales person. She is very nice but the face of a truly rotten organization. Quoted me $11k for the move then on the day of the move when the movers showed up they said it was going to cost $18k. Turned about to be $17.5k. Was too late to call someone else. Then their truck broke down so they had to put all of our stuff in storage for three days. By this time I couldn't even get the company to answer my phone call -- literally they were screening my calls and not answering. Then they called a week later and said they were delivering to our new home at noon that day. Called me at 2:30 pm and said "they had no idea how far away they were -- not going to be there until the next day."  The next morning the guy said he couldn't get any helpers to show up so he might have to do it himself. Finally got two helpers and started unloading. Broken a $1k chandelier and gouged a $1k table. Finished for day and said he would come back next morning to reassemble the trampoline and the basketball net that the loaders took apart to move. Never showed up. Called him 20 times. Just blew me off. So trampoline and basketball net just won't get assembled -- this was after loaders assured me they would put together everything they took apart. Really a total nightmare. I'll be filing a complaint with BBB and the states attorney general and the US Dept. of Transportation. And if they don't compensate for items broken we'll be filing a claim with small claims court.

review from yelp.com