Apple Moving DFW

10 october 2017, 17:43

Irrational company. Lazy workers. Left us with out finishing their job. Only moved us to the office parking lot, not inside. DO NOT USE THESE PEOPLE!!

review from yelp.com

10 october 2017, 17:43

We contracted Apple Movers DFW to load a container for our move from Texas to Tennessee in November 2014. Another company was doing the actual moving, so their employees were only moving the items from the house to the container. In the process, they damaged three items of furniture and did not properly pack a fourth per my explicit request, which was then damaged while loading or in transit. I documented the damages caused by the Apple employees before the truck was closed, while it was still outside our home in Texas. When we were settled in Tennessee and I was able to review the damage, I contacted Apple Movers to file a damage claim. Over and over I was told that they emailed me forms, or mailed me information. I never received anything from them when they said they sent it. Finally I was able to file a claim, with photos, via email, showing the damages that occurred on the day of the load. The movers used a unique stair-step shaped CD storage shelf as a step-stool, which was quite disrespectful, and cracked the wood. Against my wishes, they removed the mirrored tiles from the top of my coffee table which I have not been able to reinstall properly. They broke the wheel off a filing cabinet, which compromised the structural integrity and it broke, and had to be discarded. Lastly, I asked them to carefully load an antique wooden sewing basket, which they did not, and the jostling during transport caused it to lose parts and become damaged beyond my ability to repair it. I was heartbroken over the damages, but am trying to get over it.After I filed my claim, I did not hear back from Apple. They claimed not to have received my report. I resent it. I called back eventually and they said my claim was denied because the damage was caused in transit and they did not provide that service. That was patently FALSE, as the photos showing the damage were taken in Texas, before the truck was moved. I was told to wait for the paperwork regarding the denial to arrive and I could then appeal it. I never received that paperwork. This whole back-and-forth took months. I finally gave up because I have enough other stuff to worry about and didn't want to hassle with these people any longer. The receptionist who handled my calls was repeatedly dismissive, hostile, unhelpful, and I eventually got the impression she was just outright lying to me as I NEVER received the communications she claimed were sent to me. I'm not an idiot, I know how to check to see if emails come through. Our mail was being forwarded from our old address, but nothing came to our new address. When I provided the new address to Apple, I STILL did not receive anything. I have gone on to steer anyone who asks away from this company as their practices are wholly shady.I want cash back for the amount covered under our contract, at a minimum, for the damages cause by their employees' carelessness and disrespect. I estimate the replacement cost of the items damaged to be:Unique CD Shelf Unit: $300Filing Cabinet: $150Coffee Table: $900Sewing Box: $100TOTAL: $1450

review from yelp.com

10 october 2017, 17:43

A big thanks to Apple Moving!  You made our move back to the DFW area an easy experience!  We so appreciate storing our goods for a few months then delivering as soon as we asked!  The office staff and delivery guys were awesome!  Very efficient!  We highly recommend!  Thanks Again!

review from yelp.com

10 october 2017, 17:43

Horrible moving experience; I'd give 0 stars if I could. After arriving, 1 of the 2 movers got to work while the other one proceeded to nickel and dime me over little things to the tune of $350 partially because he miscounted my boxes by 30! I was able to recoup some of that by moving my 5lb nightstand, 2 jackets, 3 picture frames, vacuum, and door mat myself.It then took the 2 movers 6 hours to move my 2bedroom apartment to a house 10 miles away. They would wrap up a desk or dresser (without checking to see if anything was in it), then throw it over their back upside down, and then ask if there was anything breakable in it! And then when we finally got to the new house, they didn't bother reading what room the boxes went into, they just stacked it all in the dining room.My wife was furious and since apparently there is no supervisor or owner available on weekends she called the office the following week. She explained the situation to some lady who instead of correcting the situation or even apologizing went into some rant blaming us for our experience.My mother-in-law is in the process of moving her 4 bedroom house and was going to use Apple. After our experience she opted to use another company instead. DON'T USE APPLE MOVERS!

review from yelp.com

10 october 2017, 17:43

Book these people!  I have booked movers for at least six moves and this was the second time I booked Apple.  I would recommend booking in advance since they have a great reputation. I have only used them for smaller moves (two-bedroom duplex to a three-bedroom house) so I have no idea about moving from McMansion to McMansion.  I booked them for the first slot in the morning and they were right on time, which movers from my previous companies never, ever were.In the bad reviews it seems like a lot of these people don't understand that you have to get ready for the movers, be fully packed, and completely empty your drawers if you want things to move along quickly.  We did that and the movers did an amazing job: three hours and they never stopped working.  Also, moves almost always take longer than usual so I recommend booking the first appointment with any moving company you choose and always follow up the week and day before to make sure you were on schedule.  I did these things with Apple and the service was incredible.

review from yelp.com