Across USA Moving & Storage

10 october 2017, 17:43

So this is day 17 and m stuff still has not been delivered. The quote was for ten days and after reading all of the reviews on here its sad to say but they are all true. (all negative). where do I begin? my girlfriend and i received a quote for $900 to move from Houston to PA. When the actual movers showed up my quote doubled. Now Kenny who gave us the quote assured us based on the small amount of furniture being moved the quote was as close to accurate as possible. That's because moving a few chairs a sofa a bed and TV took up so much space on the truck "I had to purchase additional space". I had to pay for tape and covers on my merchandise too.the contract also states all merchandise will be delivered in ten days. It is now 17 days later and we still do not have any of our things. After calling the company several times to track down our merchandise we were given the drivers number so we could reach out. Heck no!!!!! not after $1800 why should I have to reach out to the driver from your company. We were also told the driver sleeps during the day and to call at night.After calling the operations manger several times he is not taking my calls, the other sales reps have lied about leaving messages. Now i am hearing the trailer has broken down and they cant get a hold of the driver.Moral of the story do not deal with this company it is the worst moving company on the planet. They are all liars and scam artist. I may never see my stuff again but hopefully I will stop someone else from falling for their scam.

review from yelp.com

10 october 2017, 17:43

This company deserves zero stars by far, and I am gearing up to continue the long and painful fight that I have been fighting with them since my move from Austin, TX to Santa Clara, CA started a month ago.To begin, they used their estimator tool to get a feel for how much space we should need and should be charged for. We told them everything I own, which isn't much, and got a fair offer. Sometime in the following week or so, I ended up selling and returning several things I had bought recently from some stores, making my load even smaller (including my bed, bookshelves, and some boxes.) All of this stuff taken away, and the first thing the dumb, unprofessional movers told us (after arriving an hour late) was that I was definitely going to need more space than what was quoted.Not only did they somehow decide I needed more space on the truck even after so many items were no longer there to load, they literally doubled the original estimate by cost, adding an extra 100 cu. ft. at a higher rate. In the end, the cost did go from a little over $900 and change, to OVER $2000!!! They even charged something like $300 for using 4 or 5 blankets and maybe 10 yards of shrink wrap. When we asked if we could keep the rest of the wrap roll since we were being charged for a great deal more, we were told it didn't work that way.The idiots that got this all loaded didn't stop there - they also couldn't follow simple instructions when told not to take certain things (boxes were still on the bill of lading upon arrival that we had to go physically remove from their truck MORE THAN ONCE because they kept taking them). After reviewing all their little codes about the conditions of items and determining what they all meant, I found out that they literally listed 100% of my things to be damaged in some way; even my brand new, month old furniture was declared to be scratched, bent, and broken.Sometimes companies don't hire the cream of the crop for labor positions, and most of them at poorly compensated; so, I figured I'd call and take this all up the ladder at the company. Well, if you want ro reach anyone in a position of management, good luck to you, because they will tell you, regardless of the time of day, that the customer service manager isn't in. When I did finally get to speak to some random supervisor, I was told only that, since everything was already loaded, any complaints or problems I had needed to go to this movingclaims.net third party. After being escalated to a supervisor there, and insultingly being offered a $50 credit for inconvenience, I was advised to wait until I got all of my things, make sure they are good, and then file one big claim.Fine, no problem, I can be patient when I want to be.Two weeks past our moving date elapsed before my stuff finally arrived. After the first week of freaking out and buying discount store things just to have the ability to cook and such, we had already left three voice messages and multiple emails over various days to our "rep" Jasmine, with absolutely zero response. I called in and threatened to immediately begin notifying the BBB, and, magically, Jasmine was suddenly available to speak. All she could tell me was that she hoped she'd have more information tomorrow. Tomorrow came and went, as did several more days, until she finally calls to say it's being loaded and could be delivered between three to seven business days from that point. Isn't that just peachy. Then she lets us know, rather abruptly, that we'll actually have to have another $250 ready in cash for a shuttle service, since an 18-wheeler couldn't come in our street. Fantastic.The guy that delivered was not a part of the company, which is not what is outlined in their terms. He called in the morning to say he was 72 miles out. We decided to go out for some food, and, almost exactly one hour later, he calls demanding to know where I am and rudely state that he doesn't have to wait for me. Last time I checked, huge trucks could not legally travel that fast. He drove in the 18-wheeler to our tiny residential street, unaware of several things (such as the fact that we were told a shuttle would be needed.) He was working completely solo, and nearly destroyed my sliding glass and screen doors in my new apartment trying to get in my three seater couch on his own. Items on the bill of lading were still messed up, leaving discrepancies because of nothing besides the company's errors.Now, I haven't gotten around to checking all of my things yet, but my totes and boxes were all crushed to hell. My couch is filthy, and I'm afraid to set up my flat screen.I've lived in thirteen states all over this country, and moved with all variety of companies and by myself. This was, by far, the worst experience I've ever had. These people are liars and cheaters, and I will be seeking to get at least half of my money back.

review from yelp.com

10 october 2017, 17:43

YELP removed my initial review because it said I didn't provide enough detail.  So here are some details: Do NOT use this company.  They are beyond crooked.1). Every box that was labeled "fragile" was stolen2) I moved from Dallas TX to California August 20133) As a family, this was our 12th move so I have extensive knowledge about cross-country moving4) The initial quote was 50% lower than what they actually charged5) I don't have enough energy to type what all was broken, but I will say some items literally looked like a fork lift had run them over.  The most remarkable was my dining table.  All four legs were broken. And it actually had tire tracks on it.6) they do not own their own trucks for cross country moves.  So while they may be careful packing in front of you at the initial pickup.  They take it to a warehouse and apparently dump it then run it over with a forklift and pack it in another truck.7) refuse to return phone calls8) insurance claims are by weight.  So if you have a $2000 piece of silver, expect to get 10 cents for it9) they don't disclose the deposit requirements upfront.  I was prepared to pay with a debit card on pack day (like I have with all our other moves) they ONLY take cash....or charge a 20% credit card fee!  Our pack was on a Sunday so I didn't have an option to run to the bank and get $2500 in cash!!!!10) the packing crew was a joke.  A. joke.  They are TRAINED and TOLD to increase the bid. 11) I filed a complaint with BBB and the Texas Attorney GeneralWe've moved twice since this with absolutely no hiccups. DO NOT USE THIS COMPANY!

review from yelp.com

10 october 2017, 17:43

The president of this company intervened and delivered all of my items free of charge today... he was very helpful and had excellent communication ... Everything came in great condition..

review from yelp.com

10 october 2017, 17:43

Early in the process but things seem to be going well. 10x10 storage closet in another state was emptied into a truck and my account closed, so that's good. Will report back with another review when my things are delivered to me.

review from yelp.com