Dolly

25 may 2023, 12:23

This is absolute scummery. Tip: make sure to get EVERY detail right or the shady helpers will call you and tell you they're not moving it unless you agree to an adjustment. The adjustment will NOT equal what the site would quote you. For example, I didn't know how many flights of stairs the pickup address had. My house has 6 steps, the helper said that's also a flight. 3 flights of stairs and he added $50. I went on the site and difference in cost was $5. At the moment I had to say yes because I needed the items and needed them to leave the other persons home. Clearly this helper knows how to game the customers. If you receive Nedy, the helper, beware

14 july 2021, 16:02

DO NOT USE DOLLY FOR MOVING!!!! My son schedule to have them move him today starting at 8:30am. DOLLY text him at 8:05am to cancel. So my son called them to see what the problem was and they said that they are working on getting another crew to move him and that it it would happen today but it will be sometime between 10am and noon. Well, noon came and still NO CREW. Come to find out after we had to end up talking to a "Manager" he said to give them another hour to find another crew. Come to find out - Dolly doesn't have any crews of their own it is all subcontracted!!! So the freight elevator at the new apartment building (that had to be reserved) was only available from 9am until 2pm - didn't make that!!

What did DOLLY give us for this headache- only a $30 credit!!! WTH!!!

19 june 2021, 15:07

1st time I used Dolly was in Nov. 2020 - the movers were excellent. Just used them yesterday, 06/18/21. They destroyed the furniture (must have dragged it on the ground or else their hands and/or truck was filthy dirty), and then they were calling the wrong no to notify me they were here at my building!! They finally got into my lobby somehow, and left the sofa and 2 other pieces in the lobby. Calling the company repeatedly did NOTHING. They refused to come back and move it out of the lobby and then up to the 6th floor (elevator bldg) where I actually reside! They refused to refund my $$, and want to charge me AGAIN to come back and get that junk out of the lobby and bring it up to my apt. I already paid the Seller, and there is no way to clean the filth off the sofa at this point. Out $300!!

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11 september 2020, 21:26

I scheduled a service on 9/9/2020. I never received an email today or a notification on the app to confirmed the service. I sent to tickets via email and the app with no response. I then found a telephone number and called to inquire about my service. First they said that they could not find anyone to take the job. Then it was said that the job was to be big. They had to days to inform but they did not. I had to call and with less then 24 hours they cancelled the service. I had an appointment in the morning it pick the item up. They have my number and email but never reached out to me. All they could say was try a "professional mover." Which says a lot about how they classify their service they provide. I have to agree that they lack professionalism and I would never recommend this company to anyone.
A scripted customer service is not service. No escalation options for proper customer resolutions, is not customer service. I would give a negative 5 stars for this if this was an option. Weekend has been ruined. I wonder if it had to anything to do with the discounted rate that they offered in their Facebook AD.

10 october 2017, 17:40

I used Dolly's services two times, and it was excellent. My helpers, Lorinzo and Morell, were very professional and fast. In case with Lorinzo, it was 3 pice cabinet. I bought it on Craigs. And the seller told me, it isn't heavy, just bulky. And this information I provide, when I was creating my dolly. Boy, was I wrong!  It is made of solid wood, and it is not only bulky, but very heavy. But Lorinzo and his helper didn't say a word, no complaint at all. They loded and unloaded everything fast, and delivered my cabinets to my apartment on second floor. All in excellent condition.Thank you Lorinzo and Morell for your great job!

review from yelp.com