Ace Relocation Systems, Inc

06 march 2022, 17:48

I paid close to $11,000 for an interstate move. The head mover was hostile and inappropriate during the move and tried to pressure me to sign papers that I had received my high valuable items BEFORE I had examined or even found these items when delivered. Pieces of an antique were falling off during delivery and he denied it was from the antique. He refused to safely secure my inversion table as hardware was loose and according to Michelle Blake from Atlas in her report clearly stated that could have "killed" the person using it. They also did not complete the move, left furniture unassembled, left some obstacles and doorways blocked.

But worse than this is their claims process violates their own policy that one has 9 months to file a claim. They gave me less than 2 months, and cut me off from their claim site so that I was unable to complete and list all the damaged goods. They offered a small settlement BEFORE I was finished listing the damages! For example they offered $100 for a Roland electronic keyboard valued at $1100. Given the agreement is full replacement value they are dishonest given many of the keys were documented as not making any sound after they extensively damaged it. What an insult let alone the damage to my antique grand piano.

Given their refusal to follow their own guidelines I went through arbitration resolution dispute process with the credit card company that had processed my payment of $11000 for the move. Amex awarded in my favor and Ace relocation has been asked to pay back several thousand dollars.

The following day, I received a threatening email from someone who identified themselves as an Atlas employee. She stated that I owed 100 percent of the money back that they were having to credit back to Amex since they lost the dispute. Her letter was so vile I wondered if she really was an Atlas employee. They are an Amex merchant and need to follow the rules of a dispute with a card member instead of threatening me with collections. And then refusing to compensate me AT ALL for the damages! Even though I bought their insurance and they acknowledged there were damages. And again closing the claim well BEFORE 9 months violating their own rules.

Finally, corporate shows apathy towards their employees' hostile and likely illegal tactics towards their customers. All official documents should be sent as a permanent file NOT as a WORD document or live attachment that can be deleted and altered AFTER the attachment is sent in an email as Chelsie Drysdale did.

her email is chedrys@atlasworldgroup.com
She edited out the contents of her original vile letter and replaced it. And this is how they do business?

10 october 2017, 17:44

This is the worst moving company that I have ever used.  They are dishonest and will deceive you. They gave you misleading information so that they can optimize their cost. They change the terms that you signed without notifying you in advance and you will end up paying the extra cost. They even threatened you to get what they want.Don't ever use their service. You will end up paying double the original estimation cost as they always think of ways to charge you extra which is unnecessary. In my case, they charged me origin shuttle claiming that the street is not suitable for moving trucks. In fact, on the same street just across my door, multiple huge freight trucks deliver goods to the retailer store (Rite Aid and Safeway). Worst of all, they didn't tell you the nature of the charge and instead told you that this is only part of transportation fee. Such extra charge will come at a surprise at the final invoice.  On delivery, they tried to play the same trick. I was told that the truck can't get close to the delivery address which is just right beside a 4 lane main road with plenty of open parking space. You will regret if you use their service.

review from yelp.com

10 october 2017, 17:44

Wish I could give them zero stars. The movers were very rough with my stuff when they came to pick up from my home. Then the relocation coordinator told me two weeks after that my shipment is still sitting at the origin and that there is no plan for delivery. Please please don't use these people. They are very unprofessional.

review from yelp.com

10 october 2017, 17:44

They must have a fleet of nothing but broken down trucks. First phase of our move they were 2 hours late and brought a smaller truck because the original truck broke down. And the smaller truck was followed by a guy repairing the lift during the move. The redemption second move was even worse when we arranged to come get the rest of the items. 3 hours late and still waiting and the excuse of a broken truck. These people suck. The actual movers themselves are great. Their coordinators should be fired. And they expect to be paid in advance. Stay away. If I could give negative stars I would.

review from yelp.com

10 october 2017, 17:44

We just completed our move handled by the team at ACE.  It was slightly complicated, moving our 3-story townhouse a storage unit into combined storage while waiting for our new home to complete construction. Out of all the services we've used during the transition, ACE is tops!  The crew is professional, considerate, nice, extremely safety conscious, timely and careful; they work really well together, they're so efficient, there's no moments of wasted time. Eric,( our first point of contact) the estimator provided excellent suggestions and explained the process, and was available for any questions we had.  (and hands down, most professional estimator of the four we interviewed)Not that I want to move again, but if I do, I'm not bothering to call for estimates,  I'm using Ace.  THANK YOU!

review from yelp.com