Metro Movers

10 october 2017, 17:42

We incurred a lot of damage to our furniture.  We have called the company numerous times to file a claim and the owner has yet to return our call.  DO NOT hire this company!

review from yelp.com

10 october 2017, 17:42

I'll give 2 stars because the move got done and they did work hard to achieve it BUT the cursing was immediate and got worse throughout the day. A bed post was broken. "sorry."  The truck had about 45 minutes unaccounted for between residences. My husband was told "my phone died so I couldn't get directions". Both movers had phones so how unlikely is that?  I'm worried about what may have been taken off the truck during that timeframe, but with everything in boxes, it may take a while to find out.  Apparently there are complaints about my review. I stand by it. If you don't want negative reviews, do better at customer service. I called for the location of some missing screws and voiced these complaints to a woman named Patricia. She told me that she would relay the information to the owner for follow up on the broken bed post. The only response I have received is from Yelp.

review from yelp.com

10 october 2017, 17:42

Quick, strong, great movers all-around! Don't know why there are any poor reviews on Yelp for this company. They were on time and the price was right for sure. I would recommend these guys all day long!

review from yelp.com

10 october 2017, 17:42

I found this company though a referral from my realtor. The pricing was very reasonable so we hired them to move us from Chandler to Mesa. The only main hiccup was one of the movers called in sick but we had been contacted and informed of this and given an ETA. The two movers who showed up were Connard & Shaun. We didn't much furniture to move but we had a LOT of boxes. After I walked them through the rooms these 2 guys went to work. They were like machines. I think I was exhausted just watching these 2 work. The entire move took about 6 hours. We had a couple of heavy couches, a glass table, 2 heavy glass TV stands and a multi piece desk wall unit. Bottom line they got everything in the truck, got us moved out and unloaded in our new home no damage, polite movers who busted butt and got it done.

review from yelp.com

10 october 2017, 17:42

I was given a 12-3pm arrival window. The moving truck showed up at 5pm. No effort was made to notify me that they would be substantially late until I called the office at 3:15pm, only to get a return phone call at 4pm that they were still an hour away. When I called to complain before the truck actually arrived, I was quoted a 10% discount on the hourly wage. This $8.50/hr discount was incredibly insulting to me, since I had essentially taken my entire day off from work to wait for the movers to arrive. My time wasted was worth way more than $8.50/hr.Once the movers/truck arrived, around 45min into the job one of the movers started to become physically sick: cramping, signs of exhaustion/heat stroke, muscle spasms. He had been awake for the past 48hrs, as his girlfriend gave birth to their baby daughter the day before. He called his boss, Scott (owner), asking to be relieved from this job. Scott reluctantly agreed, and rounded up a new member of the moving team. I ran to a local grocery store to get bananas, Gatorade, and Pedialyte for the sick mover (and paid for this out of my own pocket). By the time Scott arrived with the new replacement mover, the packing/loading of the truck had been idle for 75 minutes. Scott offered to discount 30min from my bill. Because it was now 7:30pm, and the move still needed to be completed, I told Scott "that's a start" but didn't overly object because I didn't want to demotivate the movers.To my surprise, the mover who was so sick he couldn't help was the only one of the 3 men on the job who could drive the large moving truck, and I was paranoid that he would spasm/cramp with all of my possessions/furniture in the truck en route to our new home. Thankfully he didn't, but that was a lot of additional liability assumed by Metro Movers.Once we arrived at the new home, the crew did an excellent job of unloading & staging my furniture at my new home. We finished up around 9:30pm, which had we been productive the entire time should warranted a 4:30 min move. However, due to the break in the middle for the sick individual, at least 75min should have been discounted from my charges. The 30min discount was once again insulting of my time and my business acumen. The three men who actually moved my furniture were excellent and professional, but the overall experience from a customer service perspective was below my standards.In the days after the move. I called, emailed, and used social media (private messages) in an effort to get Scott to call me to discuss my dissatisfaction and to offer a compromise. 3 days later, Scott called me. After arguing with me that I wouldn't have used my time in a more productive manner had I known the truck was going to be late, he then asked me what I thought was a fair compromise. I offered to pay for a 3 hour move, as I believe this would have been accomplished had the one mover not become physically ill on the job. Scott scoffed at this idea, and reluctantly agreed to talk with the guys on the job & think it over. He then insulted me by calling me a "cyber bully" in my efforts to get him to call me to discuss the matter at hand. Mind you, none of my communication was public - each email or social media channel was only visible to Metro Movers.Two weeks later, I hadn't heard anything from Scott, so I emailed his office seeking a response. A day later I received a long email reply from Scott, who essentially told me that he would not refund me any further, and that in perfect conditions this should have been a 5-6 hour job. This seemed like a remarkable claim, as even with the 75min delay the actual move was completed in 4.5 hours.

review from yelp.com