U-Pack Moving

10 october 2017, 17:42

I recently moved from Birmingham (AL) to Houston. U-Pack was the most affordable option for me (that didn't involve me driving a large U-haul truck). I did the door-to-door service, and the cube arrived in my origin and destination cities right on time. I chose U-Pack over Pods because they were able to get my order fulfilled the week after I initially called them. I was able to fit almost my entire one-bedroom apartment in one cube. That's a full bedroom set and living room set, along with about 7 boxes. My dining room set didn't fit, but I wasn't planning on bringing it anyway. I thought the Moving Staffers service they recommended was too expensive, so I managed to get other professional loading/unloading help for a much better price. My only complaint is that you can't tell them what time on the designated days would be best for them to drop off the cube. They are supposed to call you an hour before they arrive at your place. So when my cube arrived in Houston, they called me and said my cube would be there in an hour, but then the driver called just 10 minutes later to tell me he was already there. So I had to rush over, but the driver was very friendly and willing to wait. One more thing to keep in mind is that they are closed on Saturdays, and only have limited staff available on Sundays. Overall, I'd recommend U-Pack for their affordability and reliability.

review from yelp.com

10 october 2017, 17:42

2 stars only because UPack/ABF themselves did a good job, but ONLY 2 stars because their contracted company, Moving Staffers is awful, unprofessional, does not keep promises, and is accusatory to their customers of lying. We had an awful experience with Moving Staffers booking our packing and loading. They sent a crew called Johnson Moving & Storage in Maryland, to pack us up for our 3000 mile move to California. Johnson M&S sent a crew of 3, the lead's name was Carl and he smelled like alcohol. I doubted my sense of smell though, because neither my husband nor friend could tell if the odor was body odor or alcohol. Long story short, I was in contact with Moving Staffers throughout the day and told them things were going "sort of OK" since they didn't bring the supplies for an expensive TV carton for our 54" tv, and that the crew showed up really late and was at least packing (for the first couple hours). At about 6 PM, Carl went missing. I went to look for him. I told the other 2 that I couldn't find him anywhere. Why would he go missing on our property? Amy (his wife) went to go look for him, and later came back saying he was sleeping in the truck because he didn't feel well. She gave me about 4 different excuses for him throughout the day "Heart failure" "needs his prescription medication filled," "he has food poisoning from outback steakhouse last night" and "he gets dehydrated." She refused paramedics that I offered, saying "water and wet paper towels will make him better" I'm a nurse, so hearing "heart failure" I knew couldn't be true - if he was lying down in the car that's not good, since lying down makes it harder to breathe with heart failure. You also have a fluid restriction if you have heart failure, and shouldn't be a manual worker in hot summer months. If you've got heart failure, you don't drink up a lot of water or else you'll fluid overload your heart. Anyway, the fragmented stories made me suspicious. Amy was also stumbling around the house as she tried to walk, in the last couple hours, from about 6-8 PM. She gave me fragmented stories about why she couldn't walk straight (a car accident to avoid a collision with a deer, getting road rash that she was "allergic, because it was bad rash" which anyone knows road rash is not a legit rash. She started talking about some other girl who got in a car accident with road rash and trailed off onto that story... I called Moving Staffers and Johnson and I got no answer because their offices closed at 5 PM. Their supervisor Curtis was impossible to reach because he only called from the office phone #, and none of the movers had working phones to get ahold of him. I called U-Pack and I spoke with Lindsey (I think it was Lindsey) who was very nice. I was crying on the phone because I had to sneak out of the house to a neighbor's in order to call and complain, for concern that if we were overheard, that the movers would steal, damage, or otherwise ruin our belongings. She gave us a $75 credit for the stress, but that was all she could do because Moving Staffers isn't their company. In the end, the supervisor Curtis called my cell phone to ask if the crew was still there. I recapped the entire story. He immediately came to our house and kicked the crew out, chastising them for not finding a way to call him if Carl wasn't feeling well. He said he would send a new crew out the next day. Moving Staffers attempted to CHARGE US for day #2 with a new crew! Moving Staffers told me they would compensate us for dealing with this unprofessionalism with Johnson M&S. But they gave me the runaround for 3 weeks and ultimately sent me a final receipt including all the costs. I urge you to cut your ties with Moving Staffers, because they are awful and disrespectful. Angela, the supervisor, told me that she would "investigate further, to see if that actually did happen" but that it was MY FAULT that I didn't call them the second I suspected alcohol, and that I should've kicked them out when I thought they were intoxicated. Excuse me? Telling your customer all the things they "should've" done, and insisting on the full charges for the move, instead of holding your company accountable? And what happened to "the customer is always right"? You really think I am LYING about this whole scenario, where my calls are logged, notes were taken that I reported this behavior. Do we need to subpoena the call logs, really?This is really inexplicable customer service. U-Pack, I would actually like to use you in the future, but I would NEVER use Moving Staffers, because they are insulting, rude, and unprofessional.

review from yelp.com

10 october 2017, 17:42

Used U-Pack trailer to move from Houston to Florida. We did the loading and unloading and used 18 feet of space for a 3 bedroom home. U-Pack was great communicating every step and helpful with packing info. The contractors they used to pick up and deliver were ok, some of the drivers were very helpful and one never showed for pick up of the empty trailer. They were supposed to be there from 8am-12 pm and I called at 2 for the status. They gave me another time frame of 2:30-5 and he showed up at 7:30PM. All in all, I would refer Upack to others unless they can afford to hire a company to do ALL the moving.

review from yelp.com

10 october 2017, 17:42

I recently moved from Houston to Boston.  Because I wasn't moving directly into a new house, I needed a mover that could store my belongings in the truck, rather than have me pay for movers to put my stuff in and out of a storage facility.ABF and U-Pack movers were excellent.  I researched them extensively on-line and reserved my move on-line.  The truck showed up exactly when promised.I hired the movers from the ABF website and was contacted by the local rep.  They gave me guidelines, which I was sure to follow, to make the move easier, such as purchasing my own supplies.  The movers were fantastic.  There were two men who were very professional, kind to my children and easy to talk with.  They packed the truck like an intricate puzzle.I was advised to purchase additional freight insurance, which I forgot to do.  The truck came to my new house at the time I specified.  Only one item was damaged in the long cross-country trip.  It will not be costly to repair.ABF picked up the trailer when I had unloaded it.  The cost of the move was approximately half of what I was quoted from traditional movers.  I was very happy with ABF and U-Pack movers and recommend them to anyone.

review from yelp.com

10 october 2017, 17:42

We used the ABF U pack service to move from Galveston to Chicago.  The trailer was filthy dirty and leaked water.  The cost was very affordable and the turn around was efficient but they did not pack or unload and recommended Moving Staffers to hire the packers.  Everything was prepaid and now we are out all of our damaged furniture as well as what we paid to the movers.  We are going to have to sue these companies.  When I called ABF regarding the damage they transferred me several times until I was connected with someone who said the insurance claim process started on the website.

review from yelp.com