U-Pack Moving

10 october 2017, 17:42

The dispatchers will tell you that theyll have it delivered or pick up at a certain date but truthfully it will not happen for some reason theyll give you a lame reason and will reschedule they will make it more stressful. In short they do not care about your time. I will not recommend this company

review from yelp.com

10 october 2017, 17:42

We used UPack Late November 2015 to move from Houston, TX to Fishers, IN. We ordered three storage units which fit comfortably on our single car driveway in Houston. We only used two pods in the end because we stuffed every square inch of that thing. They only charged us for two storage units because we didn't need the third. I believe the cost is $200 per storage unit and the remainder of cost is travel, so where you move to. Our trip was just over $1000 for two pods from Texas to Indiana.Customer service is incredible for this company. Our pod arrival date initially was December 1st, when our pods arrived earlier than expected to Indianapolis, we immediately got notice we could have them the day before thanksgiving. That saved us from eating our turkey dinner on the floor. Thank you.Some suggestions:1. You need to order locks from UPack to lock the doors, I recommend putting the locks on the right side door.2. You will need rope, bubble wrap, packing paper, and straps. Everything needs to be secure, be sure to have extra cardboard or towels or even sheets and pillow cases or blankets to put between the furniture and the straps to not cause wear. The pods go through a rough journey but if you pack like we did you will have no issues with things breaking. There are tons of support points in the pod to hold things together.3. Practice knots, go google knots and figure out the easiest ones to untie that still hold strong.4. They will say this, but don't use anything other than cardboard boxes. Plastic shatters. I recommend asking your local liquor store for boxes. Most of the cardboard they get in shipments are designed to hold handles of alcohol, great for storage, or tear out the separators and use it as a regular box5. write down the POD numbers in as many places as you need to.6. Get a dolly. It is your best friend loading and unloading from a pod that is slightly taller than the ground.7. If you are in a major city with minimal driveway space, contact your city to see if pods can be stored on the street, you don't want to come home to a ticket or worse, it's been removed with all your things inside. If you have no place at your house, rent a space at a storage place for an RV. Yes, you have to have another step of driving your boxes and furniture, but it will be cheaper still in the end, and less stressful than driving a Uhaul cross country.8. Furniture. If it can be taken apart at all, do it. It saves so much space in the pod. We didn't realize our antique dining table came apart until we tried, and it fit nice and snug. 9. You can keep the pod for three days. It arrives Tuesday, they pick it up Friday. Etc etc.Good luck with your move!

review from yelp.com

10 october 2017, 17:42

Worst experience ever. The deminsions they explained to me wasn't enough space for my belongings. They straight up lied to me with everything that they said to me over the phone after everything that had happened today. They never showed up on time which they promised me was around 12-4 pm. They also said they would call me ahead of time when they were going to arrive which never happened. I had to call a numerous of amount of times to speak to someone about my situation.  They kept giving me the run around with the estimated time arrival and kept transferring me to several opperators because no one knew nothing. When the driver finally arrived he told me he wasn't even informed or aware that he was supposed to deliever to my location when he finally showed up 8 pm.. He was very apologetic and sincere about what happened. I scheduled movers for 4 pm so we can pack everything and leave by 5-6 pm max which failed and wasted everyone's time. I'm so upset. I hope this never happens to anyone else. . Ruined my day and trip.

review from yelp.com

10 october 2017, 17:42

Service was excellent and on time.  Personnel talked with and met with for delivery and pickup were efficient and helpful.  Very pleased with the service. Charles T.

review from yelp.com

10 october 2017, 17:42

They only get one-star because I can't pick 0. I will never use U-Pack again. I recently moved from Houston to Oakland, CA. I chose U-Pack because it seemed like the best option for moving a small amount of items quickly. I used the ABF pods and when my items arrived in Oakland -- ALL of my items were damaged! My bedroom set that was just over a year old had scratches all over it (bed, dressers, and nightstand) and even one of my drawers had a hole in it. ALL of my boxes were severely ripped. It was clear that they flipped the pod upside down at some point. The worst part is although they damaged all of my items, their damage policy only covers 10% per pound if you prove they damaged it -- which will cover nothing. If you value any of the things you're moving, find another company.

review from yelp.com