Graebel Van Lines

10 october 2017, 17:41

I would like to give a special thank you to Todd Robinson my sales men at Graebel Van Lines. The mover team Ludin (driver)  and Juan (mover team leader) were absolutely fantastic!! Seriously a+ service. I only write 5 star reviews or one star nothing in between, I believe service is great or bad and these guys were great. Todd my salesman was efficient and they did everything he said they were gonna do and some. I Honestly never had a better moving experience. Check out the photos, they put slicks down to not scratch floors and my new house and old home along with wrapping everything with blankets not to scratch walls either. If you have a move coming up use these guys you won't be sorry. Top notch movers for sure!!!Luke E.Woodlands to Conroe move.

review from yelp.com

10 october 2017, 17:41

Graebel owes my company, along with many others, thousands upon thousands of dollars. We performed pre and post move services for them over a period of 12 years, and in 2016, after two years or so of new ownership, decided to stop paying us for them. Since as far as I know they haven't officially declared bankruptcy, I would advise against doing business with them.

review from yelp.com

10 october 2017, 17:41

DON'T USE GRAEBEL VAN LINES, HOUSTON!!!!!!Don't be fooled by the lovely lady, Leslie Brass, that they send out to give you an estimate and to get you to choose them as your movers.  She was the best at her job and unfortunately, the only pleasant part of our move.  Our move was on July 18th and today August 30, 2016, we are still dealing with the repercussions of using them as our mover.1.  They showed up on move day with a truck that was already half full with another move, this caused the movers to have to scramble to find another truck that was going to Dallas to come load the remaining half of our furniture.  Did I mention that it took 5 hours to do so??2. Our move coordinator, Laura Garzon, was absolutely no help with this entire matter or for any of the issues that followed.  Had to make several phone calls and emails in order to get less than satisfactory responses from her. 3. Had to call corporate to get involved after 2nd crew had not shown up by 3pm, I was getting no information from our "coordinator" and the crew from the 1st load broke the glass in our front door and wanted me to wait an additional day in a house with no furniture for them to file a claim to have the window replaced.4. Was contacted by the customer service supervisor, Krisdlyn Scott, because I had to spend the night in a hotel due to the length of time it took the 2nd truck to arrive and pack.  She stated that they would reimburse me for my hotel stay, what she failed to mention was the turnaround time for reimbursement, 15-20 business days.5. Finally got on the road bright and early the next morning to meet the driver for our 1st load only to have to call and find out that he was in the process of renting a smaller truck to bring our items, due to the narrowness of our neighborhood streets.  A fact that was brought to his attention the day before.6. After the truck eventually arrived and was unpacked, my husband pointed out that 2 boxes were not checked off of the inventory sheet.  The driver does a walk through and states that the boxes were located in an upstairs room.  I noticed 2 days later, while unpacking, that the boxes were in fact still missing.  Luckily, my husband got the driver's phone number on the first day in case there were issues.  After placing a few calls, we were told that the boxes "that were upstairs" were indeed on his truck, which was now in St. Louis and would be shipped to us.7. Multiple emails and calls placed to our "coordinator" (I use that word very loosely) trying to get tracking numbers or any type of information on the 2 boxes.  These calls and emails were met with little to no response or information.8. 2 weeks after the move, we finally received tracking numbers only to find out later that week that one of the boxes was returned back to the St. Louis office due to damage caused by UPS.  Relayed this information to the "coordinator" whose only response was file a claim.9. Filed a claims that was handed off to coordinator Bonnie Spieth, whose only communication was for additional information that she needed (even after 2 phone calls and 2 emails) and her final email today stating that they were denying my claims because we received both boxes.  Oh really?? Because UPS clearly states on my laptop screen (and their computer screen when I placed a call) that the box was delivered to Recipient: Neiva, Location: Dock!!!!  Do you think I got a call back or email response from Bonnie Spieth when I left messages stating these facts?  You guessed it...NO!!!10. And don't forget about the hotel reimbursement that had to be escalated to Krisdlyn Scott's supervisor because I was getting no email or call responses (see a pattern) when inquiring why 15-20 business days has now turned into 30 days and no reimbursement.  Finally received an email from her on August 29, 2016 stating that they don't have an answer as to why I have not been reimbursed and they were sending me a gift card!  Um, ok.11. Called the Graeble St. Louis office myself and found out that my box was indeed still there. So now we wait to see if I will receive the box and what condition the box will be in, since the first box we received was partly crushed and the contents looked like it was sat outside in a sand storm.I'm sure that there are other issues that I left out and considering that we have not completely closed out our move (still waiting on hotel reimbursement...I mean gift card and the 2nd box "that was in the upstairs room"), I'm not confident that there won't be other issues.  That being said, I'm hoping the information above will help you decide to use someone else unless you like being lied to, ignored and given the run around.

review from yelp.com

10 october 2017, 17:41

Horrible moving company. My stuff was supposed to be here today at the latest. Apparently now I'm being told that "maybe" Friday. We moved to Michigan on the 8th of June, and the movers arrived and packed that day before we left. it is now the 20th. The company didn't even have a driver for our truck until today, apparently. Sure, there are some good reviews but why risk my experience? Update: Our rep Laura Garzon said we'd have our stuff by 5 our time. it's now 2 hours past that. I guess the next step is to involve the BBB. So tired of the excuses from this shitty company. No stuff. I'm so pissed. Update: our stuff got here about 20 minutes after I left an angry voicemail. Be aware, communication is not this company's strength. Not sure if they are all this bad, but my final thought is that you shouldn't use these guys.

review from yelp.com

10 october 2017, 17:41

This is my second time using Graebel and was extremely satisfied with the quality of work and time spent to make sure everything was packed and loaded properly. Luis Tovar and his crew were great!!! They made sure the endless amount of dishes, glassware and artwork was packed perfectly!! Five stars all the way!!!

review from yelp.com