U-Pack Moving

10 october 2017, 17:43

I've used them for a couple moves cross-country, and it's always been a cheaper, affordable option versus renting a huge U-haul. If you're moving a lot of stuff you may want to consider getting an extra packing unit, but we were just fine with one - everything fit! They've always delivered and picked up on time, making the move as simple and easy as possible! They can also put your unit in storage if you haven't settled on a new place yet, I had mine in storage in the city I was moving to for about a month! Great customer service and very accommodating! Will definitely use them for my next move!

review from yelp.com

10 october 2017, 17:43

The reason I got U-Pack over U-Haul was that I wasn't sure if all my stuff would fit in the U-Haul 26' truck.  The U-Pack trailer has way more space.  Very good customer service, timely delivery.  Almost everything about the move was good.I would have rated 5 stars except for the following:- There was a leak in the roof of the truck that I noticed since it rained when loading.  I called U-Pack several times and asked them to patch the leak.  They said they would but they never did.  I could still see the small hole in the roof when unloading at the destination.  The origin facility (who failed to fix the leak) was Dallas, TX.  Good thing it didn't rain over the next week.- I was charged for 24' when I only used 22'.  Luckily I noticed before unloading started and the driver at the destination facility verified it was 22' and I was credited for the overcharge.  If I hadn't noticed before the partition was removed I would have been SOL.  I recommend.- They charge by the linear foot, but they don't mention that they charge in 2' increments.  This is because the partition can only be installed in 2' increments.  This means if your stuff only uses 21' (like mine, just a couple of inches over 20'), you will have to install the partition at 22' and you will be charged for 22'.  Not an unreasonable restriction, but they should say that somewhere in the advertising or bill of lading.  They don't.

review from yelp.com

10 october 2017, 17:43

Great service. The moving units were delivered when promised, picked up when promised and delivered to my new address in Canada when promised. Not one item was broken! It was all very hassle free. I highly recommend that you do hire professional movers that U-Pack lists. They know how to pack the containers in such a way to maximize capacity and ensure everything is well secured.All around moving with U-Pack was hassle free and a great experience.

review from yelp.com

10 october 2017, 17:43

I used U-pack in October to move from DC to Dallas and had a great experience.  I researched options for renting a truck and driving myself, and also looked into other similar moving companies.  U-Pack was the best option since it was affordable, quoted 3-5 day transit time, and allowed me to just fly back since I wasn't moving a car as well.   Moving Options: U-Pack has several options to choose from:Truck vs. container: I opted to pack one of their trucks.  You pay by the foot (5 ft. minimum which easily fit my studio apartment amount of stuff).  With the container, if you need just a little more space you have to pay for another whole container.  Whereas with the truck, if you need another foot of space, you just pay for another foot.  They fill the remainder with freight and send it off.Door to door vs. terminal to terminal (or a variation of the two): They will bring the truck/container to your house or you can bring your stuff and pack/unpack at one of their terminals.  I opted for terminal to terminal because it was cheaper but also removed the need to schedule drop-off and pick-up dates in both cities, and it saved me from having to get a special parking permit for DC.  That said, I ended up having to load, unload and reload in multiple trips to do terminal to terminal, so it's worth the extra cost to have it delivered to your door if you have a lot of stuff/furniture.  Price: It was a very competitive price at under $900 for 5ft of truck space.  I think the quote was $1500 if I wanted door to door.  There were no additional fees tacked on later.  The original quote was all I paid.  Driving it myself in a rented u-haul was going to cost almost as much so this was much more convenient for almost the same price.  Timeliness: I packed the truck on a Monday and it arrived that Friday so it's super fast compared to some of the other companies.  You can pay extra for guaranteed delivery if you don't have much flexibility on timing.  They have a tracking system on their website so you can see how fast/slow it's going.  They'll store it for free for two days on the other end, but then they start charging $50 after that.  I think they also have long term storage options if you do the container.    Terminal Hours: All of the individual terminals have different hours.  Some are open 24 hours, but only Monday through Friday.  Some are 7 days a week but close at 6 every day.  So check beforehand if you're doing terminal to terminal to make sure they fit around your work schedule or whatever constraints you have.  For door to door, most also have specific hours they'll drop-off and pick-up.  Customer Service: I only had good experiences with the staff in both cities.  They were courteous and helpful over the phone, in their front office, and in the yard.  They even helped me check that the bulkhead (the wooden wall that separates your stuff from the freight) was secure and that I had locked it correctly before I left.   Lock: You have to buy your own lock, but they give you the specifications.  Make sure you buy exactly what they specify because I accidentally got one too large and had to do an emergency Home Depot run to get the right one.  They don't make a lot of options in the size it requires.  The bulkhead has two places to use locks, but you really only need one lock.  Insurance: The insurance they provide is measly (30 cents per pound or something like that), but your homeowners or renters insurance will cover moves so just call your insurance provider to confirm.  Or if you don't already have either (like me), call and get a policy.  It will be well worth it if anything were to happen to your stuff on the trip.       No damage:  Nothing was damaged when it arrived, but that's because I was super meticulous when I packed.  There will be lots of shifting in transit, so it's on you to cushion breakable things in boxes and tie everything down securely.  I fit everything in like a puzzle, taped smaller, lighter boxes to heavier ones to prevent toppling, and tied some things down to the wall brackets.  I also used old blankets to cover all of my furniture since continuous motion would definitely cause scraping if not padded.  Insurance won't cover things broken due to improper packing.  The trucks and containers are not temperature controlled so depending on the timing of your move, be prepared that you might have issues with heat damage to electronics (TVs, laptops, etc.).  If you're also driving separately, take those in the car with you.      All in all, I'm really glad I went with U-Pack.  Moving is a big hassle, but U-Pack was affordable, timely, and has helpful staff which made for a great and mostly hassle free move.

review from yelp.com

10 october 2017, 17:43

My family moved from PDX to DFW 8/2015. My experience from start to finish was GREAT!!Looking to use them again. Customer service was on point, price was unbeatable.This was the first time we have moved this far and was very nervous but all was well.Im very impressed!!

review from yelp.com