Countrywide Moving and Storage

27 february 2023, 18:24

As a former employee I wouldn't hire this company. The owner is a pathological lier. He will charge you for used material. He hires thieves, illegal immigrants, and slow inexperienced workers. He comes on all jobs and does the paperwork because his workers will change the contract and steal money because he pays them dirt. But he doesn't care if they steal the customers stuff. BEWARE

10 october 2017, 17:42

My siblings and I had to empty our mom's apartment as soon as possible after she passed to avoid additional maintenance fees and to get it sold.  We had partial loads to California and Massachusetts as well locally to Springfield, PA.  When I began calling on June 25 to find a mover for July 1, I discovered that July is the busiest moving month and requires three or four weeks lead time.  Big name moving companies couldn't even schedule an estimator before July 11.  When I spoke with Jacob at Countrywide on Monday morning, June 27, he committed to the local move for two days later, June 29.  Because we were very organized and had a detailed list of the number and types of boxes and the type and size of furniture to be moved, Jacob made an estimate via email.  By Tuesday afternoon, June 28,  he had arranged for the partial load to Massachusetts also to be pick up on Wednesday to go to storage for a September delivery.  A few hours later Jacob had managed to scheduled a pick up of the California load for Thursday, June 30.  Although their contracts stipulate cash only at pick up, Jacob arranged to take checks and saved us many trips to the bank.Countrywide had a "can do" attitude for the moment they answered my first phone call and worked tirelessly to accommodate our ridiculous schedule.  As we worked through scheduling and moving I received frequent calls from Jacob updating me on the arrival of the local move truck.  He assured and worked with apartment management to get the huge truck  going to California) into the complex.  We had done 95% of the packing and required very little special packing and wrapping of our loads.  Everything got moved out of mom's apartment so quickly and easily.  Countrywide did a fabulous job.  Only a few small items in one box were broken in the California load.  All the rest was handled gently and efficiently.  I recommend Countrywide Moving and Storage unreservedly.  I would use them again for sure.

review from yelp.com

10 october 2017, 17:42

UNRELIABLEI contacted these movers a month and half in advance of the move, knowing that since it was a small move they would need time to schedule everything.  Told them they could collect the goods as early as they needed as long as they could hit the August move in date.  Then when I call them today they informed me not only could they not hit the date but even hitting the end of that week was "iffy" and there was nothing they could do for me.  Very disappointing customer service experience.

review from yelp.com

10 october 2017, 17:42

2 stars because my stuff came in one piece from Philadelphia to California but I would not recommend them or use them in the future.First, they are more pricey than their competitors. I paid 2400 for the move (almost 3000 after extra charges). I was ok with that because I figured they were less likely to charge me for every little thing and because I believed they would be more reliable and get my stuff to me on time. I was wrong. They charged for everything from tape to wrapping my stuff, in addition to the $2,400 I paid. My stuff also came a week late. Still they would have gotten a better review if they hadn't brought a THIEF to my home. The truck driver hired a mover that he didn't vet and ended up getting robbed by him. The idea that you would bring someone into a person's house without checking them out is outrageous! When I told them about this, they said they would check it out and get back to me. Haven't heard back from them. Just stay away.

review from yelp.com

10 october 2017, 17:42

Moved from California to Pennsylvania and put my belongings in a Storage Center in Malvern, PA until I found an apartment in Philadelphia.  When I was ready I started shopping around.  I needed a company with knowledge of Philadelphia, had a good reputation, and an ability to move belongings from the suburbs into a Philadelphia and get them up to the 5th floor of my new building.When you call ask for Kerry.  She was friendly, honest, sincere, and provided all the details I needed.  She asked me if they needed to box, wrap, tape, etc. for the move and I informed her all of my belongings were already prepped and ready to go.  If you want to save $$$ go buy extra boxes, tape, etc.  It will be cheaper and the movers will use it and you won't have to worry about the added expenses.  I bought most of my stuff through U-Haul because if it wasn't used you could return it.  So don't underestimate if you aren't ready to go.  I inquired about blankets and Kerry did a great job of making sure all was fair with the temporary use of blankets to move belongings from storage to truck and truck to apartment.  Wasn't an issue.Movers were on time, on point, and succinct.  Kerry even called to make sure (in advance) that we were still "good to go" with timing etc.  Movers got everything out of storage, on the truck and to Philadelphia (in the pouring rain) with minimal exposure to rain.  Not easy but appreciated.  It was nothing that couldn't be taken care of as soon as I got settled with paper towels and cleaning supplies (all the stuff needed cleaned anyway after a 3 months in storage).  Movers took good care of safe guarding belongings in transit and in Philadelphia as we were unloading.  There was some concern that a truck with all of my personal property could be susceptible to any interested party with trying to grab something when movers went inside.  Movers had a good system in place to ensure truck was monitored in partnership with the apartment landlord.  I also had a good friend present to watch as well.  I incurred no additional expenses, no damages, and all concerns were addressed throughout the process.  Overall, was very pleased with everything and would use them again.

review from yelp.com