Trucking Moving and Storage LLC

10 october 2017, 17:38

After living in Astoria for over 12 years, I had to move out of my apartment (3 bedrooms), to Trenton in New Jersey. Packing up all my things was nothing but a challenge, and the idea of driving through Manhattan and to the Turnpike, freaked me out. I went to Alliance and explained my situation. They were nice with me and from the packing to the transportation all was fantastic. In the end I paid pretty much what they had told it would be, and they didn't have any bad surprises for me.Once in Trenton, the move was complete with a great work by the movers who only showed patience and expertise when it came to bring things in the house. I was surprised to see how prepared Alliance was for my overflowing questions, and I honestly didn't think it would be so easy to move out of my place.Thanks guys and see you for my next move.

review from yelp.com

10 october 2017, 17:38

Alliance Moving Services920 35th AveNew York, NY 111061-800-267-0308    FAX: 1-888-990-0504DOT #: 2406813  MC #: 817950 Jon McgowanJack - Quality Assurance AgentJohn Edwards - Dispatch Manager This is the ABSOLUTE WORST COMPANY on the face of the planet. Anyone moving, cross country or down the street, DO NOT USE THIS COMPANY!They come off as helpful public servants but are CROOKS, DISHONEST and NOT A REPUTABLE COMPANY!This was the absolute WORST customer service experience that I ever had in my life. The worst person is John Edwards, who called me and insulted me after I cancelled my order. He said, verbatim, that I was "soft and anal" because my customer service standards are high.Whatever you do, DO NOT, DO NOT, USE THIS COMPANY!!!

review from yelp.com

10 october 2017, 17:38

About two months after my terrible experience with Alliance a rep of the company reached out to me via Yelp, offering me a monetary compensation for the move and my awful experience. The company went under new ownership and the new CEO wants to compensate customers that had a terrible moving experience. "Name me any amount and we'll make it work".After sending him an email with a detailed explanation of my case, including the requested amount, I never heard back from him. He wouldn't reply to my emails or return my calls.I'm not sure if I should laugh or cry -- just ridiculous.

review from yelp.com

10 october 2017, 17:38

Never in my life have I felt so personally victimized by an inanimate moving company.If Alliance were a person, it'd be the girl who sends multiple text in 15-minute increments, even when it's clear you aren't going to text back. It'd be the guy at the 90 who is clearly too old to be there, but who is still trying to be down with the youth and ruin your Friday night. It would be that person who is always singing at inopportune times, even when you're like "please stop singing". It'd be someone who uses the word "amazeballs or bromance". It would be that person with the inexplicably punchable face who you don't even have a reason to hate, you just do, and why are you asking me why I hate you, who are you, the hatred police?During my short stint working with "Alliance" if that's even really their name I was taken on a roller coaster ride to hell. The fact that the company remains in business makes me turn my eyes to the heavens, and ask God why he hath forsaken me. My initial quote was for $1400 I could feed like 1,000 African babies a day for that much. I have like a studio apartment I wasn't taking a couch or tv stand or any dressers!bed crib table desk chair bouncer and I said around 20 boxes. Despite this measly move I was making they told me they would charge me the minimum. The trained monkeys at the front desk Reuben have figured out how to turn on the customer service skills for about 48 hours just long enough for you to think they aren't robots and have at least 1/3 of their teeth & probably 1/2 a brain but SOMEBODY CALL THE BROTHERS GRIMM, BECAUSE THAT IS A DAMN FAIRYTALE. To date, I have wasted my life arguing with them on the phone & emailing back & forth. Here is where the anomalous game of make-believe moving went awry I need a company who could quickly get my stuff where it needed to be told them what I had & I even went outside to count steps to make sure I wasn't going to be charged extra. He assured me that even if I added a few things I wouldn't be at my max pounds. He sent me the paperwork and called hastily and asked me to sign it. I told him I was getting my hair done & my phone was about to die & I couldn't get to it till tomorrow. I gave my phone to my fiancé & carried on. My choice in men may be symbolic of my choice in moving companies because he signed the document didn't read a damn thing. So I called the day before the move which we will call D DAY because I hadn't heard a damn thing. They said they would call me back. That was when I encountered the PUPPET MASTER he who controlled the other monkeys or robots or drones in the office. So I say when will you get here (correct answer: May 19th or tomorrow) he said "Between 19th & 20th" I said you don't even know what day your picking my stuff up & the 19th is tomorrow. This is when he began to reset to factory settings & repeat "you signed the contract you read it" we went through this witty banter that ended with me saying cancel my move & give me the deposit back & he saying "good luck moving your stuff & making your flight now your out a plant ticket & the deposit"A rule may be explicitly stated in your contract, and never enforced. It may be stated nowhere at all, and yet enforced with tenacity that would make even Vladimir Putin be like, "hey, not cool." Nevertheless they thought I wouldn't call my bank & charge it back. I did just that! They said "it won't go through because you signed the contract I have great relationship with merchant accounts blah blah blah" JP MORGAN CHASE flew in like a bank Superman saved me from the bullshit I was succumbed to!! Hip hip HOORAY!!After going through this I read all the negative reviews on yelp. (Reuben the robot told me NOT to read yelp but to read the BBB such a robotic thing to do right) These complaints are all unacceptable & my people keep using them. Please reconsider using them. You are so young. You have your whole life ahead of you, filled with gleaming promises of taxes, overly demanding bosses, and passive aggressive drivers on the freeway. Life is already stressful. Don't let your moving situation be the straw that breaks the camel's back. Even a Tempurpedic bed can't fix a broken back & if you have them move your stuff you may not even get your bed returned (as I hear the robot drivers are shape shifters & turn into PIRATES once they have your belongings) (They may even post a fake positive 5 star review after this review is posted just watch for the drones)My name is Winnie & I approved this message::

review from yelp.com

10 october 2017, 17:38

I just received a call for a quote and he asked what other ranges I've heard. I said $900-$1300. He replied, "Wow. Unless it's 2 Mexicans renting a Uhaul, I don't know how that would be possible." Then he quoted me higher than anyone else. Needless to say, I won't be using this company.

review from yelp.com