Unverified
20 reviews
  • Serving: 35-15 9th St, Astoria, NY 11106
  • Phone: (347) 255-9345
  • Address: 35-15 9th St, Astoria, NY 11106
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Trucking Moving and Storage LLC

This is my company

Specialties

Established in 2003.

History

We re one of the largest in the industry serving America proud for over a decade!We are currently assisting over thousands of customers per year, we wish to thank you for your on going support, all your Referrals and Repeat  business. As president of one of the nation's largest family owned businesses, Randy represents the next generation of leadership for the New York-based company. Eager to incorporate his own skills and talents into the business, Michael has taken an unconventional, yet personally and professionally rewarding approach to leadership.Randy was recently appointed the title of Chairman, President and CEO, not only has Randy served as the president and chief operating officer of the company, but he also has personally challenged himself with upholding His efforts to provide genuine, heartfelt hospitality, and ensuring that customers nationwide have an exceptional experience when moving with us

Trucking Moving and Storage LLC rates

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Reviews of Trucking Moving and Storage LLC

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10 october 2017, 17:38

In a nutshell: The W O R S T. Do not use. PLEASE NOTE: These guys also call themselves Alliance. There's another moving company out there called Alliance with great reviews and this is NOT them. I thought I was calling that company (through a Google search), and shame on me for not confirming these were the right guys. Just a quick glance at these Yelp reviews would have set me straight. I'm pretty laid back. I don't usually get worked up over things to the point of feeling a strong urge to write a negative review. These guys take the cake, though. Be warned -- they are a brokerage. They will swoon you with great customer service until the point that you sign the contract. Then ... crickets. They confirmed a window the truck (from one of their moving partners) would arrive to get my things, and then I never heard from them again. The moving partner (Long Haul Van Lines -- writing them up a nice review, too) arrived as planned to get my things, but after that things totally fell apart. Alliance said (and I reconfirmed twice) that they would accept credit card for the 1st half of the remaining payment at pickup (cash at delivery). The Long Haul driver knew nothing about this and was not prepared to take my cc, so I gave him nothing. They (Alliance or Long Haul) never called to finalize payment, which I thought was strange.Next, the driver told me to call his *mobile* when I was ready for things to be delivered the following week. He came on a Friday and said he could deliver any day starting Monday. I thought that was strange but at the same time, I was thinking -- wow, how nice. I can just call the dude nd get my stuff whenever I want! I called him the following week to schedule delivery and he was totally shocked said I was supposed to call a different number to get the deliver scheduled. I called that number (for Long Haul Van Lines to speak to Ron) and they said they could deliver later that week: Friday night or first thing Saturday, at the latest. Ron said he'd update me by 2pm the next day. More crickets. I finally call back for an update at 5pm and they say my things will come Saturday. I shift everything around, including finding another hotel room for my family for another night, and we're cool with Saturday -- it was in the window of the original delivery estimate. They said they'd confirm midday Friday and ... crickets ... I never heard back so I called again around 5pm for an update. Delivery moved to Sunday. I had to again find a hotel for my family and shift everything around with my building to accommodate delivery on a Sunday.When I called both Alliance and Long Haul Van Lines to express my frustration with their extremely poor communication, they basically gave no f*cks. I don't care that my things came a day late, what I care about is that if they would have just properly managed my expectations with 1) what number to call to schedule the delivery and 2) a wider delivery window in the first place, I would have been prepared. Instead I had three kids under 4 in a hotel room for an extra night with no clean clothes because I thought we'd be moved in the day prior. They didn't offer an discount, they didn't offer to help with the hotel, they didn't even really care about saying they were sorry. Oh and to top it off, I received several boxes that did NOT belong to us while my things were being delivered. I happened to catch most of them but I found two more after they left. I'm also missing a small table. I called a few days ago to inquire about my table and report the wrong boxes and Ron said he'd look into it and call back. Guess what? Even more crickets. Shocker. At least one of the boxes from the other customer says "SHOT GLASSES" on it. I guess I am going to need a few of those to overcome my frustration with these jackasses. For what it's worth, I highly recommend Flat Rate. They packed me up and delivered my things for my last move and they were completely buttoned up. Very great service. I would have used them again on this last move, but they didn't move out of the state I was in.

review from yelp.com

10 october 2017, 17:38

The first part of the move was fine - Jordan Doran was great in setting me up, the QA person was proactive in getting in touch with me.But then the nightmare began.Every time I looked around, my rates went up, from under $1000 to $4000.  And the $4000 is after the driver claims to have worked with me to get the flat rate.I had to move suddenly for work, so I couldn't be available at pickup.  My friend was present, but even then, my apartment was trashed, the movers stole stuff from me & they took it upon themselves to open a box of dryer sheets (remnants of which I found in the bathroom trash).When I received the boxes, clothes were wrinkled, stuff had been broken & items had been packed that I explicitly told them not to pack.It took 1 week to unpack my boxes and another 2 weeks before I could get back to determine what was still missing.Getting any kind of satisfaction from Alliance as to accountability was frustrating to no end - customer service reps toe the party line & don't even *try* to be understanding of the customers' needs (I've only had *1* rep who was - Kenny).Everyone else I've dealt with has been judgmental, condescending & downright insulting.My last exchange with customer service was, "Why are you still calling us?  We've documented all your calls & have done everything we can for you.  What is it that you want?"When the truth is, I want them to be accountable & I want them to learn some communication skills.And I haven't even begun the process of filing a claim with them yet!

review from yelp.com

10 october 2017, 17:38

DO NOT USE ALLIANCE!!!I am a fool, I should have looked on here prior to giving them my deposit.  I needed a mover to move our apartment from Yakima, WA to Washington, DC with short notice after our previous moving plans fell through.  I spoke to a number of moving companies but chose Alliance because of the reasonable rates and constant reassurance they gave my girlfriend and me that in fact that our stuff would actually in fact be moved from point A to B. This decision was one of my biggest mistakes I've ever made.  I paid the deposit and told them I wanted to have my things picked up on Dec. 23rd and was given a two day window between the 23rd and 24th which was fine.  I got a call from James Vincent from the company on the 19th of December going over the inventory and having him inform me that I would be contacted on the 22nd (the day before my pickup window started) to confirm pickup time by him directly.  During the phone call on the 19th I had to re-explain that the 23rd was my preferred day and go over every logistic from the beginning with him regarding the travel details. On the 22nd I never received a call during the time period James gave me in which he said he'd call.  I decided to call in myself and spent 46 minutes on hold with Alliance never actually getting ahold of a live person, I had to hang up because my lunch break was over and I couldn't wait any longer.  This is a terrible way to start out a cross country move.  I ended up calling the next morning when they opened, after spending 15 minutes on hold I finally got in touch with Rachell Schiappa, who couldn't have been a more frigid ice queen if she tried. She was seriously impolite, like I was really bothering her by call, she did confirm however that I would be picked up between 3-6 pm on the 24th and that I was the 2nd load this truck was picking up assuring me of space for our Items.  She also told me I'd be getting a call from the trucking company directly later that day, that never happened.  At 6:30 am the next day (the 24th and pick up day) I get a call from the ice queen herself, Rachell, saying that I in fact I was the 3rd pickup of the day and when I reminded her of her promise she made me the day before about definitely having room for our things and also being the 2nd pick up of the day she said I was lying and that didn't happen. It did happen. She also informed me that our stuff was not going to be picked up and that we were S**t out of luck.  It was Christmas eve, there were no other trucks, and it was also the last day we could be in our apartment.  We were screwed. When I let her know of our situation and asked to speak with someone higher up, she said "thank you for choosing Alliance" and hung up the phone on me.  My girlfriend called to attempt to speak to someone in management to let them know that we were going to miss Christmas with her family because of their ineptitude and after a substantial amount of time on hold she got Rachell.  She told her how much we'd been screwed and asked to be transferred to management, Rachell said "happy holidays" and hung up on her also.  We were stuck with a lot of packed boxes in a cold apartment hours away from our families on Christmas eve.  We had to do three 10 hour round trip drives one with a mini van and on the last drive with a u-haul that cost $480 to get things out of our apartment last minute to dump all of the things in my girlfriends parents garage for the time being.  We missed a good deal of our last Christmas before moving across the country because of this.  I moved across the country alone for a job I had to start, and she had to stay with her parents because she was left to deal with figuring out getting our things across the country virtually on her own.  Alliance Moving Services is a group of soulless, heartless, cruel, lying scam artists who I feel honestly take sick pleasure in screwing over their own customers.  I wish I could give them negative stars.  I hope they end up bankrupt and on the streets.  These are the worst human beings running the worst moving company known to man. DON'T USE ALLIENCE MOVING SERVICES!

review from yelp.com

10 october 2017, 17:38

I am copying and pasting my review that I left on one website in hopes of reaching as many people as possible so others do not decide to use this company:If it was possible to give a company zero stars, Alliance would surly deserve it. Moving is already a very stressful situation as anyone who has moved would know. Trying to obtain any information about our truck while in transit was absolutely impossible. In fact not only was it impossible, but they told us erroneous information. When we contacted the company who was actually moving our belongings, they were very nice and informative and informed us that Alliance is the worst company to book a move as all they do is take your money and then are the least helpful group of incompetent people. We talked to three different people (two females and one male) who identified themselves as the HEAD of the customer service department. Every time we contacted Alliance to try to obtain information, we were placed on hold as they tried to contact the "driver" (as they told us) and eventually came back saying that the person was "very busy" but he or she had left a message and they would call us back as soon as they heard back from the "driver" (dispatch person). This went on for 72 hours and we never received a call back from anyone. The only time we talked to them was when we subsequently called back and we got the same exact story from some other customer service person. PLEASE save yourself the time and do NOT book anything through Alliance. Plan your move with an actual moving/trucking company, not a middle man like Alliance who only books the moving company for you and is more than happy to take a significant amount of money and then leave you wondering if you had just been scammed out of thousands of dollars as well as all of your belongings!!

review from yelp.com

10 october 2017, 17:38

AVOID THE HEARTACHE AND DON'T USE THIS MOVING COMPANY.They will tack on a bunch of hidden fees, including a $300 NYC "shuttle fee", which was NOT mentioned during my initial quote to move my stuff from Boulder, CO to Brooklyn. Additionally, they charged me +$200 for extra packing fees, including putting my mattress in a shoddy DIY cardboard box, when I had purchased a protective cover for the mattress. They broke more than half my belongings. Seriously, you're better off going with another company. They jacked up my quote from $1800 to $2300. Don't fall for the A+ service BS like I did.And yes, they are a brokerage, so they will hand you off to a no-name company,

review from yelp.com