MakeSpace

10 october 2017, 17:41

I have moved 9 times in 8 years in Chicago and today's movie was the easiest by far. From the beginning talking to Kimberly on customer service to set up the appointments it was clear that this company cared about me and all my stuff. The three gentlemen I remember Joey and Travis and the guy in charge I can't remember his name but they were so helpful and they wrapped all my furniture with such care we were planning on only to being a certain amount but by the end of it they were so great that we had to tip them $100 from top to bottom I think it only took an hour and a half for them to get all of our stuff safely into the truck. This company is so fantastic the rates are so affordable and I couldn't be happier about using MakeSpace thank you so much!

review from yelp.com

10 october 2017, 17:41

Had my stuff moved out of PS because of the price increase. Travis, Craig and Joe met me there and we're nothing but courteous, friendly and efficient. They took the time to explain the whole system to me and we're very careful with all of my things. They were a wonderful team and would recommend them to anyone.Thanks guys for the awesome job.

review from yelp.com

10 october 2017, 17:41

I am so grateful for the company MAKESPACE. They picked up my items and returned them to my new location.  All of my items were properly cared for!!! Good job guys!!Sincerely,Lovette

review from yelp.com

10 october 2017, 17:41

Rick, T Henry and Joseph were timely, courteous and professional when bringing my boxes to my house. Makespace is excellent and convenient service.

review from yelp.com

10 october 2017, 17:41

I used Makespace to pick up my items in Chicago in June and store them for ~1 month until I was moving to Evanston in July. Makespace seemed like the best option for a short-term move + store + move.It was a small move, but they still managed to break several items. My TV was put in bubble wrap and tagged as fragile, but the screen was cracked and completely unusable when I received it back. They also moved an expensive hallway table, which included a glass table top when they picked it up, but the glass piece was missing when the item was returned to me, probably because they broke the glass during the move. Lastly, they loaded several of my picture frames into my dresser drawers (without wrapping them at all), then proceeded to wrap up the dresser and move it as one piece. Not surprisingly, the picture frames inside the drawer slid around during the move so that the glass was shattered by the time the dresser made its way back to me. This instance, in particular, was completely irresponsible on the movers' behalf - not sure what they were thinking.Makespace has a claims process whereby you can document the broken items and request reimbursement for the broken/lost items. However, each item is reviewed individually and has a $250 maximum reimbursement value. I am currently waiting to hear back from the claims department.IMPORTANT PIECE OF ADVICE - ask the movers to cut off all cardboard/plastic wrapping from all items before they leave. They told me they didn't have time, so I spent hours cutting through all of the wrapping and wasn't able to notice the damaged items until after the moving team was gone.UPDATE - Claim for TV was rejected because "it's a fragile item and MakeSpace recommends that its customers not store fragile items for this reason". Claim for missing glass top is being processed, but requires replacement quotes from multiple sources during the review.FINAL REVIEW - Overall negative experience - MakeSpace is a convenient option, but they are very prone to damaging or losing your items during the process.

review from yelp.com