Dibble Moving & Storage Inc

10 october 2017, 17:40

These guys are awesome.  Billy and his crew moved my parents today and they couldn't have been more helpful or nice and very respectful.  I will recommend them and use them again.

review from yelp.com

10 october 2017, 17:40

Unprofessional and careless.  They do not stand behind their work.  We hired Dibble to do a local move, within DG.  We bought $4K in additional insurance to cover any potential damage and I pointed out two specific antique pieces to the movers and suggested that they take care.  Both pieces were damaged during the move (one significantly) and we had significant issues and expense trying to get resolution.The movers destroyed a 100-year old family heirloom oak table, damaged an antique pine hutch, and broke a custom-framed picture.  When I contacted Dibble with an inventory of the damage, they said that they would contact their wood guy to handle the repairs.  Given the extent of the damage, the importance of the piece and the lack of care that they took with my stuff in the first place, I informed them that it was my preference to source the vendor that would handle the antique repairs, and respectfully asked that they cover the expense.  I put the work out for bid to a vendor I have used in the past, sent them the pictures attached, and received a quote for approximately $2k (depending on the level of damage).  At that point, Dibble said that the amount estimated to fix the table exceeded the deductible on their insurance, and that I would have to file an independent claim with a separate company.Considering the fact that I paid for $4k in supplemental insurance, I was confused why I now had to file a separate claim with a separate company.  I respectfully asked Dibble to please take care of the damage that they caused to the property, and even offered to stay out of the process (they could negotiate directly with my vendor).  Randy said since it exceeded his deductible, that he has referred it to his insurance company, that they would be contacting me directly to handle the claim, and that he was now "out of the process."  Again, I expressed that my strong preference is to deal directly with them...since they broke the table...and to not have to deal with another third party.  He declined to assist.After a long, protracted back-and-forth with the insurance company, where I had to schedule an estimator to come out, take days from work, field multiple phone calls and emails, they offered a check for $765 to fix the table.  Considering the only quote I had was for more than double that amount, I reached out to Dibble to, again, help resolve the issue and get the table repaired to our satisfaction.  Dibble refused to answer my calls and informed me via email that the insurance company would be handling it.  The insurance company sent a check and letter and said that they consider the manner closed. At this point, I was forced to engage an attorney to help bring resolution to the issue.  I contacted two additional furniture restoration companies to validate my original quote and scheduled an on-site inspection by Dibble's own preferred vendor.  The lowest quote received was $1,100 by the preferred vendor (still well in excess of what was received by the insurance company).  After 3+ months of standing to eat our meals, countless phone calls and emails to attempt to resolve the issue with no success, we had the table fixed at our own expense.  We have been unsuccessful in attempting to collect the difference between the inadequate insurance settlement ($765) and the out-of-pocket expense to fix the table ($1,100).  Dibble has refused to answer calls or emails and has failed to respond to my attorney.  Buyers beware. Separately,he team that Dibble sent to handle the move was extremely loud and crude.  They were frequently vulgar, sometimes in front of my young children, smoking and throwing their butts in my landscaping by my front door. Before any of the above issues with the table transpired, I would not have been able to recommend them based on their level of service.

review from yelp.com

10 october 2017, 17:40

I began searching for movers a couple of months before our big move, and began getting quotes about a month out. I contacted a total of 10 companies in the area. From everyone that I had requested quotes from, Dibble had the highest review ratings (you really do need to actually READ the ratings for all of these companies, folks, to weed out the fake or ridiculous reviews that some people post. Don't just pay attention to the number of stars each company has - Just saying...), most responsive and friendly office staff contact, combined with the most competitive pricing for what we were looking to accomplish. Not a super complex move, but we did have two pick up locations, as well as one drop off location. On my first contact, I had reached Michelle via email - my preferred method of contact. I appreciate that Michelle was comfortable communicating with me via email for the majority of the contact that we had, but also that when necessary, she reached out via phone as well. I did everything from quoting to scheduling with Michelle, who is knowledgeable and very nice to deal with. She also called to confirm our move the day before, as promised. Late in the night, the day before our move, I had emailed Michelle to let her know that we had a few additional items to add to our move. Understanding that this was obviously a last minute request on MY part, and not necessarily something that they would be able to accommodate, I wanted to give her a heads up, and also see if it was possible for Dibble to move these things for us. She called me when she got in the office in the morning, told me that the additional items were no issue at all, and even offered an extra crew member to assist in our move (to shorten the move time), which I appreciate. Our three crew members, Brian, Loddy, and Freddy arrived on time and ready to go! I'm telling you, these three HAULED A$$, carefully at that. They made sure to apply floor protection where needed, and moved everything carefully. We had literally no damage to anything - walls, floors, or items. They also moved two insanely heavy dressers down a narrow 8 step stairway in my old house and up 17 steep stairs with no landing and a sharp turn at the top in our new home (again - NO DAMAGE). I was thoroughly impressed with their work ethic (there wasn't a moment of rest for any of them), and ability to move all items with no issues, and no complaints. Brian, Loddy, and Freddy moved every item in a way that made it look feather light... Which I know for a fact they weren't... We packed them after all.. lol The guys were also very polite, and willing to joke around with my fiance and I.I would definitely not hesitate to recommend Dibble to family, friends, or strangers. Our experience was exceptional - Dibble made our move FLAWLESS, and with the stresses of searching for, buying, fixing up, and moving into a new home, that flawless move was soooooo very appreciated. Thanks Dibble Moving!!!!!

review from yelp.com

10 october 2017, 17:40

I had a great experience with this company. Randy, the owner did an on-site quote, and was very clear about what would be the most economical way to move. Due to my delay in scheduling I had to store my belongings for 2 nights. I had 2 crews, Brian, Freddy, Earle and James for the first day and Brian, Professor, Earle and Otis the 2nd day. They were punctual, professional, polite and they worked their tails off. Even with the storage charges and drive time they came in on budget.

review from yelp.com

10 october 2017, 17:40

Dibble was recommended from a friend that had used them last year. This company has a great team of folks. All pieces of this process from an estimate to packing to loading and delivering went just as planned. Randy R. was the team leader and guided us through the entire process. I will recommend this team to anyone who is moving. Great Job and thanks !!!!

review from yelp.com