Aaron Bros Moving System

10 october 2017, 17:40

Aaron Bros - BOO! HISS! Do not use these movers. I certainly wish I hadn't. Polite & responsive to phone & email UNTIL I had problems with the move. In a nutshell: I was overcharged then promised a refund that I never received. Felt like the job was being drawn out to inflate the bill. Things improperly packed that I never wanted packed. Phone calls not returned. Email not responded to. Want the details? Read on. I was overcharged for an extra 15 min that I didn't need. Mover Ben came to me at 11:50 am to tell me that the dispatcher wanted him to settle my bill right then. I was later told that it is company policy to settle the bill 30 min before the end of the job. The total was $368.80. I told him that by my calculations a 3 hr move at $98/hr with a $49 travel charge should have been $343. He told me that they had about 20 min more work, so I was being charged an extra 15 min. However, they were done at 12pm on the dot and my start time was 9am. I called the dispatcher Vincent at 12:15 said that he wished I had called when the guys were still here, but that he would talk to them, find out what happened, and get back to me. I waited all day, but never received a call. I called again and spoke to Vincent again. He promised to send a check for the extra 15 min. Called and left a message with Derrick, still no call back from Vincent & no check.I was already upset that they went a whole 30 min over the estimate. They were sweet guys, but they seemed to be moving slowly. It took 90 min to load what wasn't that much stuff (day bed, sleigh bed, queen mattress set, plastic drawers, fold-up exercise bike, small curio cabinet, dorm fridge, & some bags of clothes) . I paid for 3 movers, but 2 of them did the majority of the moving while the 3rd 'supervised'. Plus it took them twice as long to get to the delivery address as it took us.One thing that might have taken them a little longer was that they kept taking things that they weren't supposed to take. I showed them exactly what I wanted them to take, but they were a little too proactive and started taking everything. I noticed a box was gone from the living room that was going to storage the next day. I told Ben about it and he said he would bring it back up. When I returned from running to the atm to get money because Ben said they don't accept checks, I saw that same box still on the truck plus another one that wasn't supposed to go. Ben told me that he had brought the boxes back up, but then the other movers had taken them back down. Then when I was unpacking today I discovered 2 more boxes that shouldn't have moved. These had been open and pushed into a little hallway to keep them out of the way. Without asking, they taped them shut and brought them. There was a Swiffer duster laying in one of the boxes. It wouldn't fit, so I left it there until I could find a spot for it. One of the guys actually jammed it through the side of the box in order to close it, so now the box won't be properly sealed while in storage.Believe the reviews! There are other much better movers out there. I was trying to save money going with the low bid, but by the amount they went over I would have been better off with a more reputable mover.

review from yelp.com

10 october 2017, 17:40

They didn't show up and cancelled my 12-3pm move at 2:30pm.  This was after multiple conversations with my rep Katie who confirmed my move was booked.  I scrambled to find another moving company- marathon movers (thank god) then tried to schedule a call with Katie to talk things out (mistakes happen).  She sent me one email saying she was sorry but then didn't call me back.

review from yelp.com

10 october 2017, 17:40

Had to hire these guys in an emergency same-day move. Great choice! They showed up and immediately started moving everything very quickly. Moved from a 3rd floor apartment, with several large pieces, in about an hour and a half and then moving into the first floor in about 45 minutes. Very please with service. They wrapped all items very securely so no damage was done to anything. Sultan, Fonder, and Westbrook all did a great job! Definitely recommend for your next move!

review from yelp.com

10 october 2017, 17:40

if i could give this moving company - ********************************* stars, i would!I used the several years ago (before they even had yelp) but now that i can save people from an awful experience, there are so many quality moving companies out there (Golan's is my favorite).  do yourself a favor and go elsewhere!These men not only ripped us off but when i tried contacting the office, they hung up on me.  if you read the other reviews, I see a pattern here.  Thank God for reviews.

review from yelp.com

10 october 2017, 17:40

Do your self a favor and stay away from this unprofessional company. I had the worst experience ever. They tried to hide the fact they destroyed an item by not moving it into the new place. When I contacted them they said they found it. When I picked it up, it was completely destroyed. I called to complete a claim and never received a response. Thanks for costing me money to replace things that worked before using your service.

review from yelp.com