Move Safe Relocation

16 august 2023, 22:44

I am writing to express my extreme dissatisfaction with this moving services provided by this company and counterpart movewise and I request a full refund for the subpar experience I had. Not only was the customer service incredibly rude and unprofessional, but there were also several issues with the actual moving process that left me deeply disappointed.

First and foremost, I was shocked by the level of rudeness displayed by their customer service representatives. From the moment I initially contacted them to inquire about the location of my items that was picked up on 7.28.23 and scheduled to be delivered 8.2.23, I was met with a dismissive and condescending attitude from Barbara and Micheal. It seemed as though my questions and concerns were an inconvenience to them, and they made no effort to provide helpful or informative responses. This lack of professionalism continued throughout the entire process, leaving me feeling frustrated and disrespected as a customer.

Furthermore, I was appalled by the significant discrepancy between the price that was presented to me before the move and the amount I was charged on the day of the move. When I initially reached out to this company for a quote, I was provided with a detailed breakdown of costs that seemed reasonable and fair by representative Tyler who took an accurate inventory of all the items to be moved. However, upon pick up day, I was presented with a quote by the movers that was significantly higher than what had been previously discussed. When I spoke to customer service they refused to refund my deposit and advised me that the movers was only quoting worst case scenario and my cost would be adjusted based on the actual items once loaded into the truck. This never happened I was charged over $1000 dollars more than originally quoted. Once the move was complete there was no evident reason did the overcharge as my items barely filled the section on the truck that the claimed. I have witnesses as well as the storage unit representatives who can confirm and agree I was overcharged. This unexpected increase in price felt like a blatant attempt to take advantage of me as a customer, and it left me feeling deceived and cheated.

In addition to the issues with customer service and overcharging, there were also numerous problems during the actual moving process itself. The movers never arrived on 1st delivery date which Movesafe and movewise verbally confirmed it would. When I reached out to the company to address these issues, I was met with rudeness straight away and evasive responses. The representative claimed they did not know where my items were and offered no assistance or resolution. She states she would have a manager reach me and then hung up the phone. Despite multiple attempts to contact the manager and follow up on the matter, I never received a call back, and my emails went unanswered.

Now a week later, and several attempts to reach this company for just an update on my belongings. I felt my belongings were stolen or lost. I called my back to get involved as I have paid almost 3k for their services. Eventually after my bank started their investigation, the movers conveniently reached out a day after to deliver my belongings. Unfortunately, several of my belongings arrived damaged or broken, while others were completely missing.

Overall, my experience with this moving services has been nothing short of a nightmare. The combination of poor and rude customer service, overcharging, late arrival, and damaged/missing items has left me deeply unsatisfied. I expect a full refund for the subpar service I received and hope that you take this feedback seriously to improve your company's practices in the future.

I wish I could give 0 stars for the stress I was put through and money wasted.

10 august 2023, 18:14

Avoid at all costs. Price doubled while they were moving our furniture and final payment had to be done in cash or they would hold our furniture hostage. Total SCAM and horrible people! They lie about being listed with the BBB. RUN!!!!

25 july 2023, 18:10

My moving advisor treated me nicely. He worked hard and answered all of my questions, even when I seemed kind of repetitive. He was really easy to deal with. I was impressed with the packing service, they disassembled and reassembled everything. The movers had always a great attitude and were always willing to help me.

24 july 2023, 23:17

I was amazed by the customer service representatives, how careful they were on every aspect, how they resolved issues. My dining table got scratched and they did a great job getting the insurance pay for it. I would not doubt to hire them again.

24 july 2023, 15:25

I am very pleased with the service. They showed up 30 minutes late but it was nothing compared to their nice and kind service. They even did a second stop on the road to drop some things off without charging extra . They were very careful too. Thank you Move Safe for your great service.