Ace Relocation Systems

10 october 2017, 17:43

Positives: Pickup was on time and very well packed into the containers (6 men) - done efficiently and carefully, response from emails and phone calls was quick and polite, delivery was ok (older husband/wife with 1 helper) - nothing broken or scratched, made things right by us when delivery ran lateNegatives: late in delivering our goods, took a long time to receive reimbursement checkI would do business with them in the future.

review from yelp.com

10 october 2017, 17:43

To be honest, 1 star is too generous but it's the lowest choice available.....I've moved many times in the past 10 years and this was by far the worst experience.I very politely and repeatedly pointed out some electronic items that needed extra care and detail when being wrapped.At the delivery end of our move they delivered the items very roughly and carelessly.We found the majority of our boxes were incorrectly labelled and I had to move everything myself after they left because they were put in the wrong rooms.When we unpacked them some of those items were not wrapped at all and ended up broken.  Ace relocations are refusing liability and their insurance division will weasel their way out of any responsibility.It was a horrible experience and I would advise anyone to stay well away from this company if you value your belongings.

review from yelp.com

10 october 2017, 17:43

Bad experience with Ace Relocation during and post move.  Here is our story.  The packing and move out date went relatively smooth with the exception of a $200 ladder being left behind and ironing board.  The iron board was not a big deal but the ladder was since I couldn't take it with me and I had to give it away.  Additionally, the lead (aka driver) had me sign off on pages and pages of inventory.  The handwriting was virtually impossible to understand and he was supposed to conduct a walk through with me and he didn't.   The ladder and ironing board would have been caught if he had done his job.   The issue came during and post delivery.  Please keep in mind this was a move from Southern CA to Northern CA.  We were downsizing to a smaller house so we had to move a good portion of our stuff into storage.  The day of move in we were suppose to meet the truck at our storage at 9am to move what was marked for storage in.  We arrived a little before 9am and the driver told us he would be in constant contact with us (this was BS).  We waited for 30 minutes with no call or truck .  We called the center and the driver eventually called and said he was stuck in traffic.  He eventually showed up after 10am (irritating).  We stayed to help the lead (aka driver) to make sure everything that was suppose to go into storage went into storage.  After an hour I asked the lead if he was good and understood everything that needed to go into storage and he said he was good.  I decided to head back home to meet the truck there since I was no longer adding value.   The truck arrived at between 2pm - 3pm at our new home.  During the move in there was confusion about our shipment being mixed with another shipment.  The movers brought out a couple of items to have me verify if they belong to us and they didn't.   The move in was completed between 9pm  - 10pm (long day).  Again, the lead (aka driver) had me sign off on pages and pages of inventory that I supposedly received and was able to verify with in 5 minutes.  After the move we received a bill for another $100 for the extra service (delivering to storage).  We did not pay the $100 since we noticed several items that were supposed to have gone to storage ended up at the house and we were missing several items (silverware, household items....etc) and damaged elliptical machine approx $800 - $1000 in value. I contacted Ace Relocation to file a claim and received a very unprofessional email from their Accounting department.  Basically, not allow me to file a claim without paying my balance.  I escalated the email to management and they eventually allowed me to file a claim without paying my balance.  I ended up filing a claim and after a month or so, their claims department was only paying for the damage elliptical and missing AC adapter.  They dismissed the silverware, ladder and the other household items as part of the claim.  The reason for dismissal is because it was my responsibility to validate I received everything prior to signing the inventory list.  I'm not sure how Ace Relocation can expect any human being after a long day of moving to be able to account for everything in 5 minutes or hold up the crew for another 3-4hrs while I validate.   How is this possible?Since I didn't have any luck getting full reimbursement, I ended up placing a dispute with my credit card company and the dispute was turned down. I was asked to contact Ace for a resolution.  I ended contacting Jeremy 858-410-2010 with no call back.To sum it up the movers were fantastic, they worked their butts off.  The employees in the back office are disconnected from the real world and poor customer service.  I WILL NEVER USE THEM OR RECOMMEND THEM.

review from yelp.com

10 october 2017, 17:43

My saga officially begins four years ago, but it started even earlier than that, when my darling grandmother was alive. She and I used to do the crossword puzzle together at her dining room table. We sat around the table as she read her poetry and as we shared frozen treats from the much-missed Banana Boat Creamery. After she died I inherited her table. It really meant so much to me.Unfortunately, the table met its demise four years ago during a move from Northern California to San Diego. The Ace Relocation driver (nice guy) who came up from SD hired a crew of Sacramento locals to assist him. The packers were a sketchy bunch. I remember I walked in on one of them helpfully telling the driver which motel he could "get laid." They spent the first day packing, and then returned the following day to load up the truck. One of the packers tilted a heavy piece of furniture onto just two of its two legs, which immediately buckled. The knucklehead then switched the weight to the remaining two legs, which also broke off. Meanwhile the driver had estimated they'd be done by 4pm. Right around then, they must have started earning overtime, because, according to witness reports, they slowed way down and started singing and dancing. When they finished it was after 10pm, and then we were finally able to begin the 9-hour trek to San Diego. We lived on a thin curvy road, so the packers (and driver) had had to put our belongings in a small rental truck and ferry them to an 18-wheeler. Apparently, at this point they took leave of their senses and just crammed stuff into the truck willy nilly. I don't know what they were thinking, if they had philosophical issues with the laws of physics or what, and I don't know exactly what they piled on the table (couches, gold bullion?) to make it splinter the way it did, but the table and numerous other pieces of furniture were ruined. Oh, and the driver left a piece of outdoor furniture sitting in our driveway, our neighbors reported. We had to bug him several times to pick it up on one of his next trips up to Northern California.For more than two years, we remained oblivious to the furniture packing disaster. We dutifully paid thousands of dollars annually in storage fees while we lived in temporary housing. Finally in January of 2010, we had found a home and requested delivery of our stuff from storage. It cost nearly $4,000 for Ace to send several guys nine miles down Highway 52 to drop off our boxes in our living room and place our heavy furniture in rooms. The dropper offers were nice and all, but when they opened the bins containing our furniture, the ugly revelation came out of all the damaged pieces put in by the knucklehead packers years before. The unpackers seemed genuinely shocked. They said that they had never seen anything like it. Months went by and I struggled to put together the claim form to submit to Ace Relocation. So much furniture relating to storage - shelves and a cabinet - were broken, and the brackets to a metal storage shelf could not be found. Also, because we were planning a remodel, it was hard to unpack our boxes and finish taking stock of our losses. I finally submitted a claim form, and Ace sent their "best" repair guy to evaluate our damaged items. He was able to repair some of the items, but he first took a few short cuts that we made him redo. Also, the poor guy suffered an extensive illness, so it took him a while to get around to doing the repairs. My grandmother's table, the one I had planned to sit at doing the crossword puzzle with my own children and, years from now, their children, was shattered, a total loss. We were offered a couple of hundred bucks for it.For the move and storage fees, Ace Relocation was probably compensated over $30,000, a great deal footed by the Hubster's company. So why did I never submitted a claim for the metal shelving? The knucklehead packers had lost nearly all the brackets, leaving just a couple on the shelf to taunt me. I guess a perverse mix of honesty and optimism that I would find that the brackets tucked into some unpacked box. By all rights, I should have. I checked online, and the replacement value of this small pieces of plastic is about $50! I feel defeated.What's a three letter word for a moving company I can't recommend? A-C-E

review from yelp.com

10 october 2017, 17:43

These guys did a teriffic job in moving my goods.I had to move my one bedroom from San diego to Sacramento so i contacted bunch of movers. According to price and reviews I choose Priority moving to move and they contacted Ace Relocation systems i guess.Driver George and helpers did a terific job in moving. So is the co-ordinator Jessica and Sales person Guy.Only thing delayed was the full amount payment receipt which i got later from jessica.I didn't had much of the stuff to move or break, so no complexities. My experience with these guys was very good.

review from yelp.com