Move For Less

Marty, the sales guy, was good, followed up and returned my calls quickly.They did not charge extra for moving a piano, or for using shrink wrap, which put them over and above other moving companies I called.Marty recommended getting 120 pads from the truck rental company, and now I know why: if it isn't boxed or wrapped, it will end up damaged somehow. I did not get 120 pads because 1) the truck rental person I spoke with did not agree that I needed that many and 2) it costs quite a bit which I had to pay up front. It wasn't like I could just take as many as I thought I'd need and return the ones I didn't use for no charge. No, my card would have been charged and then refunded later, but who wants that hassle? So, you should probably pony up for all those pads if you decide to use this company.The movers weren't bad guys, but, I think they were in a hurry and a little careless. Our refrigerator, dining table chairs, my hope chest, and TV were all damaged either with scratches or, in the case of my hope chest and TV, broken parts.We had 3 movers and the last 2 of the 4 hours they were at our house, the third guy was mostly standing around. But, kudos to Move For Less, when we told them that was the case, they charged us the 2-man rate for 2 hours instead of the 3-man rate. Additionally, we knew the TV was broken before they left, and broken by their guys. The guys called the main office to tell them, and the management offered to give us another TV. While that was a nice gesture, we were leaving the state the next morning, and it was 7pm. We did not have time to go and pick up a TV. We would have just preferred a price reduction.So, all in all, they were okay. I thought their pricing was fair and competitive. I thought the charge for the 2-man rate was a good solution. But, I am pretty sad that our things ended up damaged in small ways. And, I think the packing of the truck could have been done better so as to prevent those small damages.

review from yelp.com

Ummm. Almost two years have passed since this incident. No. They DID NOT come back and clean off the driveway.  If they cleaned off a driveway, it wasn't mine. The guy didn't even get my address. He was too busy telling me how to remove the stains on my own. Sorry. My one-star (or less) impression stands.Hey Josh!Did you even read my first review? I wasn't your customer. I was the neighbor of one of your customers. I had a negative experience with your company in August 2015. They trespassed on my property in order to turn their trucks around. Instead of using the driveway of the customer, they drove all over my driveway and my landscaping! They killed three of my Lantana plants by running over them with big trucks! They covered my driveway with large black tire marks! All the way up to the house! (And that driveway is a good 40 feet long! I came home while they were still moving the neighbors in. I walked across the street and kindly asked three of the guys, who were standing in the front yard having a smoke break, to please clean the driveway off! They said they would and then they left without doing so. The next morning the spots were still there. I called the number on the side of the truck from the photo I had taken the night before and asked for a manager. The man I spoke with told me I should get some laundry soap and clean the driveway myself! My opinion is that his response to me was rude. The crew was careless and messy and didn't follow through on a promise they made. My opinion is what I posted on Yelp. It's been 19 months since this happened. They never came back. I never heard from them again. I did end up cleaning my own driveway and replacing the three plants they had run over. My opinion still stands. Less than one star, for not caring, for trespassing and for damaging my property. Maybe I should have pressed charges with the City of Chandler Police Dept., but I didn't.I can appreciate that you may be trying to revitalize a struggling company by asking people to change the negative reviews to positive... maybe you inherited a crappy company and you are trying to fix it. Maybe you weren't working for them when all the bad experiences happened.  That's great! I can appreciate that you are trying to go forward with a clean start (no pun intended) but you can't change the past and you can't fix the screw-ups of the company's history by asking people to delete their opinions.  A simple apology would be nice, and actually reading the review would tell you that I don't have a contract number to provide you because I never did business with your company. The fact that you didn't even READ my review tells me that you are still sloppy. Cut and pasting replies and not even taking the time to understand the problem. Sorry, dude. LESS THAN ONE STAR!! Good luck in your efforts to make the future better than the past!! Peace, out.

review from yelp.com

DO NOT USE! HORRIBLE COMPANY! I hired this company to move a couch,  bed and mirror.  I was given a quote and a time for pickup.  The movers arrived 2 days later than what they told me.  When the movers finally arrived,  the price was higher than discussed.  My belongings were picked up and upon arrival my mirror was shattered.  I called the owner to discus the bogus charge and broken mirror, he yelled at me and said "your cheap mirror is not my problem. " He told me to read my (imaginary) contract (that i never recieved) regarding the bogus trip charge.  The movers intervened and said they would take my mirror to be replaced.  I never recieved my mirror or a refund.  When calling to follow up,  i was told since i couldn't recall the drivers name he wasn't doing to fix the issue and it was my problem.  THEY ARE SCAMMERS! DON'T USE THIS COMPANY!!

review from yelp.com

Never, Never, Never hire this company! I booked two weeks in advance and they called the night before to say they couldn't make it until 1pm when I was schedule for 8am. To top it off, their dispatcher, Carl, called me to ask where his guys where and how long the move was going to take? How long have they been there? He said he needed his truck back for other jobs!! So I spent 4 hours helping these people move my stuff that I was paying. I asked for a discount and he said no. I told him it was not good business and he needed to be more professional. Then he hung up on me and called one of the movers standing right next to me and I heard him say. " Give me his address, I'm gonna pay that (insert F word) a visit! Felt threatened and had I file a police report!

review from yelp.com

This business, has no license and no insurance. They will be late, double your bill and hold your belongings hostage, and leave half your stuff at your old place, and break anything they do touch. And you will be wishing you never called. And when I called to complain, the Owner, who is always changing his name, claimed to be a organ transporter in California, who just so happened to have the same AZ cell phone number as John, the owner, or Joe Black or any of his other aliases.

review from yelp.com