Unverified
19 reviews
  • Serving: Phoenix and surrounding area
  • Phone: (602) 828-2604
  • Site: express-moves.com
  • Address: 3740 W Van Buren St, Ste 102, Phoenix, AZ 85009
moving cost calculator

Express Moves

This is my company

Specialties

Express Moves is a professional moving company and furniture delivery company serving customers Valley wide and beyond.

History

Established in 2009. We have worked hard in making a difference in customer satisfaction. We work hard .fast.and,and safe.This is why we have became a Arizona top choice moving company.All our employees have been part of this family business for years for a great moving experience

Express Moves rates

Moving is always a complicated logistic task. Also, financial scheduling can be an even a greater challenge depending on the moving distance and total weight and volume of client’s belongings. Using our moving cost calculator will give you the general idea about the cost of your move to let you be prepared financially.

Free online moving quote calculator is light and easy-to-use, not requiring any specific knowledge from you. Everything you need is to specify the total size of your belongings, starting and ending points of your move, using additional services like packing/unpacking, etc. and send the request. Considering all the data you entered we make the accurate and precise calculation of the cost and delivering time and will provide you the results in 5 minutes. You can see information about other local and long distance moving companies in Phoenix in our catalog.

Reviews of Express Moves

Add a review
10 october 2017, 17:42

When I called to book I asked Robert about the bad reviews on yelp and he said that they've been open for 17 years and they only have 16 yelp reviews. That makes sense to me as most people are more likely to complain than to take the time to write something nice. I had a PHENOMENAL experience with them from booking to paying. They only charge $85 an hour for three guys and they don't charge a delivery fee. The guys who came, Eugene, Monteil, and Jay were AMAZING. They showed up an hour early. They moved so fast and even though it was 100plus degrees out they were super nice and really efficient. I am very grateful as they took all of the stress out of moving for me. I would recommend them again and again. EXCELLENT moving company with phenomenal service. Thank you!

review from yelp.com

10 october 2017, 17:42

Super Shady. Wish I could rate zero stars.Move was confirmed for 8 am. After repeated phone calls to find out where the movers were, they finally arrived at 2pm. We had a short move and were originally quoted a rate of $149/hr and estimated a 3hr move. Move ended up being 4hrs, and we were billed a total of $952 and no itemized receipt was provided. I've had to chase for a copy of the bill. Will be disputing this charge and reporting to the BBB.Would highly recommend AVOIDING these movers.

review from yelp.com

10 october 2017, 17:42

This most recent move would make it the third move I've done with express movers. And unfortunately the last. I don't have any complaints about my first two moves. Recently however there was some good, but mostly bad. I'll start with the good. The movers arrived within their quoted timeframe (sort of, see below). We received 5 movers instead of the contracted 3 for no additional cost. The movers were very quick and took very few rest breaks. Now for the bad. They were scheduled to arrive between 7-10am. I had the rest of my day scheduled around them arriving no later than 10am. At around 745 they called and asked if they could reschedule to 11-3 and I told them that wasn't acceptable because of the rest of my arrangements that day. There's a lot to be done when you move homes. They said they'd call me back when they figured out whatever their issue was, but never did and ended up arriving at 9am. Still within their original estimate but poorly communicated. The 3 of them emptied my home in about an hour. Upon arrival to the new house 2 additional movers arrived one of whom was Robert, the owner, who I have worked with on both my previous moves. He's very professional and respectful. The movers started unloading the truck. Everything was labeled first floor or second floor. I have a bad back and can't move them up and down stairs myself, which is why they were labeled for the movers. Numerous items ended up in the wrong place causing me issues with unpacking. Our mattress was covered in dirt and debris and my wife had told me it was because one of the movers laid it down in the yard. I have no idea why someone would think to do that. Our bookshelf was place in my office upside down. Robert had to go tell them to flip it over. Our furniture was drug across our brand new flooring. I discovered a big dent in my mini fridge and now the thing makes loud popping noises when the cooler turns off. I imagine I'll have to replace it soon. When bringing the bookshelf up the stairs they dinged and scraped it again our wall causing the paint to chip and rub off. I now have two nice dents in our brand new house. Some of the movers had a nasty habit of dragging their feet upstairs on our brand new carpet. The carpet was filthy by the time they left. I expressed my concerns to Robert about them constantly hitting my walls going upstairs and he spoke with his movers but the damage was already done. He left it to me to touch up the paint. Exactly what I have time for when I'm busy with a new house. We offered them water bottles because it was hot out. When they were done with their waters they dumped the empty bottles in the corner of my garage rather than in the trash can that was set up in the kitchen literally right next to the garage door. At the end of all this the person who called their office to generate my invoice asked me if I'd like to tip in cash or on the check I was writing. Overall this most recent experience was utterly terrible. The new people they have hired are unprofessional and have no respect for other people's belongings. This was a brand new house we moved into and I feel like his employees were being blatantly disrespectful.

review from yelp.com

10 october 2017, 17:42

Moved furniture so fast my head spun! I called them about 9:30 AM and had scheduled for a 2 PM pickup in North Scottsdale. A crew called me back about 15 minutes later and asked if they could pick up early. I agreed and by the time I had time to call my folks in Scottsdale to tell them they were coming the door bell was already ringing. By 11 AM my 3 new couches were sitting in my downtown living room! This family owned business has earned my business from this day forward. Great Rates! Great Service! Good work Guys! And remember to tip your movers! I did this work for 3 years and will not tip less than $20 per man for any size job because I know how hard they work.

review from yelp.com

10 october 2017, 17:42

AWFUL EXPERIENCE. Why?UNQUALIFIED, UNTRAINED OFFICE STAFFMost of the staff who answered the phones sounded like teenagers and couldn't answer my questions. Once I got a kid who mumbled and didn't know how to access my records, at which point a mature woman who could speak coherently took over. (I'm guessing he was one of the "interns" the company proudly states that it uses.) UNQUALIFIED, UNPROFESSIONAL MOVERS. Of the four movers I hired, three were strong, tall, capable men. But the fourth was a five-foot woman who could carry only one box at a time, didn't have access to a dolly, and would have ruined my floor had I not spotted her in time and told her not to drag furniture across it. LACK OF HONESTY AND CONSISTENCY IN PRICING. The website gave one set of rates, but a staff member I spoke to on the phone gave me a higher rate and refused to honor what was on the company's website. At the end of the move, they also didn't honor the "$100-off a $1000 move" discount coupon I printed out--again, from the company's own site.  POOR COMMUNICATION. People didn't return my calls. They failed to keep a scheduled appointment (to inspect furniture they damaged) or call to tell me that there would be a delay. (I found out only when I telephoned them.) POORLY ORGANIZED. Almost every time I phoned, I got someone different on the line, who didn't know what someone else had told me and hadn't a clue as to what was going on with my account. ACCOUNT OF THE MOVE. We contracted for four people. The day of the move, two tall, strong men came at 8:15 am. An hour later two more arrived: a tall man, and a woman barely five feet! She could handle only one, maybe two boxes at a time. She couldn't put boxes on the top shelf of my closet because she couldn't reach. And she had no dolly. I had to explain to her that dragging furniture across a wooden floor could scratch it; luckily I stopped her in time. She admitted she was new at the job. What the heck kind of training did she get?The other three movers could hoist furniture and load many boxes on dollies. They were nice, worked very hard, and for the most part they did a decent job. But they didn't pad my furniture, which is why four pieces got damaged. That aside, I was being charged for four movers when I got only three.By the end of the day, no one paid attention to the labels on boxes; they stashed everything in the garage and put furniture wherever they wanted. (Days later, I was still digging through boxes and furniture in the garage to find materials that were critical to my work.) Come time for payment, they wanted to charge us for four people starting at 8:15, even though two didn't arrive until an hour later. (This was fixed, only after we made a fuss.) They didn't honor the highest-discount coupon I presented, even though prior to the move, the office staff had promised that the high-discount coupon could be redeemed. Things got worse when I noticed that four pieces of furniture were damaged, three with bad half-inch gouges, and multiple gouges on two items. Though there were padded blankets in the truck, the movers didn't use them. One mover took photos of the damage with his cell phone but failed to file a damage report. The next day, the office didn't know anything about the damage.The owners were mysteriously unavailable when I called a day later to discuss the move. But 15 minutes after I threatened legal action with the receptionist, an owner phoned. I told him that a "mover" is someone who can: carry large, heavy boxes that I can't; reach places that I can't; move heavy furniture that I can't; carry something without scratching a floor or damaging the walls; use a dolly; and who is willing to take the extra care to pad furniture with blankets on the truck. I shouldn't have to pay for four movers when I received only three, I told him. I finally got him to charge me for only three movers. But he tried to make it my problem. He told me that he simply had to hire her, or else he'd get in trouble for discrimination (not so, a lawyer advised me later). And he said that he wouldn't be paying her--implying that I, and not he, was responsible for taking money out of an employee's pocket.  He had to inspect my furniture, he said. (He accused me of creating problems, perhaps even damaging my own furniture, to get money from them.) When a worker didn't come at the agreed on time to inspect, I had to telephone the office and yell before someone finally showed up. After haggling, they paid me for the damage. I was suckered in by Express Move's published prices, discounts, and polished website. I wish I had hired the azfirefighters or a similar company. Those companies advertise retired military, police, firefighters--what you'd expect in a mover (someone strong, competent, and over five feet tall). Express Moves ended up refunding some of my money, but it wasn't worth the hassle and extreme stress. Buyer beware!

review from yelp.com