Express Moves

28 june 2022, 22:36

Express Moves

Demand a contract!! I booked two hours and three men. When I called and scheduled the service, I asked about all of the charges and fees. I asked if there was an 'early bird discount' and was quoted 10% discount.

Start time was supposed to be between 8 and 9 am. One person called to say they were 25 minutes away, but didn't show up until 45 minutes later. Then the truck didn't show up until 10:30 am. I was told the company provided an extra mover for free for the 'inconvenience.' This is where they got greedy and scandalous: I only asked for three movers. The fourth guy was supposed to be for 'FREE' because they showed up three hours late. I DID NOT ask for five movers. Five guys showed up and this is where I got manipulated. They goofed off way too much, and not all of them worked 100% of the time. One guy disappeared for at least an hour. 'Robert' (the only person's name I got) was on the phone for about an hour to take and make some calls. He disappeared into a black car at least twice. Before we left the storage, I gave verbal directions on how to get to our new home. Evidently, no matter if I spoke English or Chinese, it didn't matter because he did not listen to a single word. The truck didn't show up at our location until at least one hour later. They explained that 'GPS wasn't accurate.' Why should I pay for their mistake when I verbally offered driving directions? They said that their start and arrival times are 'only an estimate.' They said part of the delay was because they had to stop and get gas. Why is that my problem? I asked what would be the charge for each hour more than the two-hour Groupon deal, and was told it would be $75 per hour, but when it came time to settle, the fee changed to $100 per hour, and the 10% did not get applied. We had a washer, dryer and a two-piece sectional couch that needed to be moved upstairs. I had to ask if they had any protection or coverings for my new walls and new flooring. They used nothing to cover the floors and the stairs to the second floor. There are scuffs on the walls. It was a hot summer day, and so I offered a clean dry towel, but the two guys sweat perspiration on the new microfiber upholstery.

Not one person smiled or introduced themselves. Zero eye contact.

I got charged $250 more than what I expected to pay. While they worked, I was polite and gave the men bottled water and soda beverages. Afterwards, I was so bitter and disappointed with your business that I didn't offer to tip each person $20.

This is not what I expect from a professional business and I hope this isn't your normal process. This is sub-standard practice and poor business ethics. I had nothing to protect me as a customer and consumer.

10 october 2017, 17:42

When I called to book I asked Robert about the bad reviews on yelp and he said that they've been open for 17 years and they only have 16 yelp reviews. That makes sense to me as most people are more likely to complain than to take the time to write something nice. I had a PHENOMENAL experience with them from booking to paying. They only charge $85 an hour for three guys and they don't charge a delivery fee. The guys who came, Eugene, Monteil, and Jay were AMAZING. They showed up an hour early. They moved so fast and even though it was 100plus degrees out they were super nice and really efficient. I am very grateful as they took all of the stress out of moving for me. I would recommend them again and again. EXCELLENT moving company with phenomenal service. Thank you!

review from yelp.com

10 october 2017, 17:42

Super Shady. Wish I could rate zero stars.Move was confirmed for 8 am. After repeated phone calls to find out where the movers were, they finally arrived at 2pm. We had a short move and were originally quoted a rate of $149/hr and estimated a 3hr move. Move ended up being 4hrs, and we were billed a total of $952 and no itemized receipt was provided. I've had to chase for a copy of the bill. Will be disputing this charge and reporting to the BBB.Would highly recommend AVOIDING these movers.

review from yelp.com

10 october 2017, 17:42

This most recent move would make it the third move I've done with express movers. And unfortunately the last. I don't have any complaints about my first two moves. Recently however there was some good, but mostly bad. I'll start with the good. The movers arrived within their quoted timeframe (sort of, see below). We received 5 movers instead of the contracted 3 for no additional cost. The movers were very quick and took very few rest breaks. Now for the bad. They were scheduled to arrive between 7-10am. I had the rest of my day scheduled around them arriving no later than 10am. At around 745 they called and asked if they could reschedule to 11-3 and I told them that wasn't acceptable because of the rest of my arrangements that day. There's a lot to be done when you move homes. They said they'd call me back when they figured out whatever their issue was, but never did and ended up arriving at 9am. Still within their original estimate but poorly communicated. The 3 of them emptied my home in about an hour. Upon arrival to the new house 2 additional movers arrived one of whom was Robert, the owner, who I have worked with on both my previous moves. He's very professional and respectful. The movers started unloading the truck. Everything was labeled first floor or second floor. I have a bad back and can't move them up and down stairs myself, which is why they were labeled for the movers. Numerous items ended up in the wrong place causing me issues with unpacking. Our mattress was covered in dirt and debris and my wife had told me it was because one of the movers laid it down in the yard. I have no idea why someone would think to do that. Our bookshelf was place in my office upside down. Robert had to go tell them to flip it over. Our furniture was drug across our brand new flooring. I discovered a big dent in my mini fridge and now the thing makes loud popping noises when the cooler turns off. I imagine I'll have to replace it soon. When bringing the bookshelf up the stairs they dinged and scraped it again our wall causing the paint to chip and rub off. I now have two nice dents in our brand new house. Some of the movers had a nasty habit of dragging their feet upstairs on our brand new carpet. The carpet was filthy by the time they left. I expressed my concerns to Robert about them constantly hitting my walls going upstairs and he spoke with his movers but the damage was already done. He left it to me to touch up the paint. Exactly what I have time for when I'm busy with a new house. We offered them water bottles because it was hot out. When they were done with their waters they dumped the empty bottles in the corner of my garage rather than in the trash can that was set up in the kitchen literally right next to the garage door. At the end of all this the person who called their office to generate my invoice asked me if I'd like to tip in cash or on the check I was writing. Overall this most recent experience was utterly terrible. The new people they have hired are unprofessional and have no respect for other people's belongings. This was a brand new house we moved into and I feel like his employees were being blatantly disrespectful.

review from yelp.com

10 october 2017, 17:42

Moved furniture so fast my head spun! I called them about 9:30 AM and had scheduled for a 2 PM pickup in North Scottsdale. A crew called me back about 15 minutes later and asked if they could pick up early. I agreed and by the time I had time to call my folks in Scottsdale to tell them they were coming the door bell was already ringing. By 11 AM my 3 new couches were sitting in my downtown living room! This family owned business has earned my business from this day forward. Great Rates! Great Service! Good work Guys! And remember to tip your movers! I did this work for 3 years and will not tip less than $20 per man for any size job because I know how hard they work.

review from yelp.com