Square Cow Moovers

25 september 2021, 10:40

ZERO COVID PRECAUTIONS!!! I hired Square Cow Movers to move me back to Houston after having had a wonderful experience with them moving to Missouri over 4 years ago. This move was the extreme opposite of my previous experience. Within less than an hour of arriving the driver was telling me my things wouldn’t fit in the truck, that I’d need to start deciding what went and what didn’t – something that both movers said happens a LOT in Houston, but getting a second truck is “easier” in Houston. He called his manager (O*****) who informed me that they had based this move on my PREVIOUS move – from a 2-bedroom condo to a 3 bedroom house! If that were the case, then that alone leaves everything that happened after SQUARELY on their shoulders. Despite saying repeatedly in my booking call to error on over estimating needed space, I was left with 25% of my home left to move and had to hire another truck at an additional cost of $3581.53 over the $7950. Because my stuff is in storage I won’t know what damage is waiting inside the crushed boxes shoved into storage – and was told my another mover I called that to ensure I have resolution at that point I would have to hire them AGAIN.
I was told during my call when I booked the move that my information wasn’t in the system (system change/upgrade), so had to give it to the young lady all over again; no problem at that point. We did an inventory of my house, she reminded me of patio chairs/side table I hadn’t remembered, explained it was a 3 bedroom house, but not 3 bedrooms of bedroom furniture – but lots and lots of boxes related to my studio and repeatedly stated that we should over estimate rather than underestimate the size of the move. As the loading progressed, the mover was continually on the phone with O***** and the story began to change that I said I was moving TO a 2 bedroom apartment (moving to a one bedroom apartment while awaiting completion of a home here, the rest to storage), still not true and never happened. He repeated that they had based this move on the previous – again, if that were true, the error is entirely on Square Cow Movers. I was so distraught my brother called to speak with O***** who told him he’d call back “with good news.” O***** called me back and said I’d have to get a U-haul, which they would load, but my 79 year old mother or I would have to drive (I’m not physically able to drive long distance). With about 25% of my things still sitting in my house they said the truck was full. He also told me that the patio chairs in the garage were not included – false, 2 patio chairs were listed on the original inventory list of the first move and had been discussed on the call he repeatedly reference. I had paid about 50% more than first move – gas prices and larger space made perfect sense, but they are telling me they based the truck space/number on 4 year old information that is either a lie or a monumental mistake on their end. I had to hire friends to get another truck to drive the 860 miles to bring the remainder of my belongings to me – at an additional cost of $3581.53. When we got to Houston the movers stuffed things into my storage unit – I could see already that furniture was scratched, dinged but no way of knowing what damage exists to the crushed boxes until I move to my home in December. I had planned to use them again for that move, but not after this disastrous experience. I spoke with another mover today and, to add insult to injury, the only way I’d have any recourse on damage lurking inside the storage unit is to REHIRE the company that has caused me so much emotional anguish and cost me so much more money for bungling the move from start to finish.

10 october 2017, 17:41

I chose them based on previous reviews and was not disappointed. Additionally, they were one of only two moving companies that replied with the information I requested. Everyone else wanted me to call. If you make getting rate information difficult, I can't imagine you will be a good contractor. I had to reschedule my move and they were very accommodating and understanding. They arrived on time, were very polite and professional, yet down to earth. I had three trucks full of stuff to move on a 100° day and it went very smoothly. They continually checked to ensure I was satisfied with the job. The price was very fair for the job size. I would not hesitate to use or recommend them to others. A+++

review from yelp.com

10 october 2017, 17:41

LOW-BALL QUOTE AND AMATEURS ON THE JOB.While my realtor suggested one company, I picked Square Cow Movers because SCM had far better Yelp reviews than my realtor's pick.  I AM skeptical about Yelp -- and will go with Home Advisor and Trip Advisor over Yelp --  but this time the comparison SEEMED overwhelming.  Man, was I wrong.Two good things to report two days into unpacking:  Nothing broken and the CL was very personable.  Their deficits follow.SCM did a great job of pre-day-of-moving [DOM] contact and confirmation.  Then, on the DOM, SCM's admin let the crew leader [CL] and me down.  The truck was supposed to leave SCM at 0800, and I got a call from the CL letting me know they were fueled and ready to leave.  I reminded the CL this was a full pack and unpack move.  His response was DUH, followed by "How many boxes should we bring?"  Had I not been committed to the move date, I would have bailed then.  WTF do I know about how many boxes it takes to empty a 2 BR 2 BA apartment?  I guessed what I thought to be on the high side, as I had recently moved family from a 4 BR house into a 2 BR apartment.  And, yes, they ran out of boxes.One more thing about boxes: I mentioned wardrobe boxes, which they brought.  What they didn't bring were enough hanger bars!  Wn entire closet of hanging clothes were bunched at the bottom of two boxes.Another issue: The $770 bid was based on a 3-man crew.  Only 2 arrived.  And the FINAL BILL WAS NEARLY THREE TIMES THE LOW-BALL QUOTE.  Buyer beware: Either they come out to scope the job in advance, or go elsewhere.The truck arrived around 0900, as expected, and by 2 PM the CL asked me if I was OK with the pace of the packing.  Hell No, as I'd expected to be unpacking by that time.  I requested two additional men be sent to the job at $50/hour as I had fantasies of going to bed by Midnight.  While the initial crew appeared to be working hard, they were very slow and the CL's helper was hopeless in packing.  SCM's web site makes a big deal of their "packing professionals".  The CL had some idea how to pack dishwater; his assistant put several dishes/saucers/china cups together in a single layer of paper.Now let's talk inefficiency: Two, three, and four men taking single items in each hand, waiting for the elevator, and walking to and from the truck?  No flat dollies or other gathering boxes!  I've WATCHED many moves in my 74 years, and these guys were clueless.  Midnight was looking like a fantasy.And, BTW, if you know you're moving two beds, your tool box has a variety of tools you might need to use.  Again, SCM totally failed.  A pair pf pliers and that's all??  My toolbox to the rescue, and the CL KNEW from my look he was going to get roasted.  Well, I'm a responsible Yelp, TA, HA, and social media poster, so I know better than to name names ion Cyberspace .  That said, SCM is waiting with baited breath -- they've emailed and called 4 times -- for the bad newsstand they're getting this via email as well as Yelp.SCM!  I WANT A 50% REFUND FOR THIS BOTCHED JOB.  YELPERS,. LOOK FOR MANAGEMENT COMMENTS.  MANAGEMENT:  YOU WERE KIND ENOUGH TO PROVIDE ME YOUR NAMES AND EMAIL ADDRESSES.Yelpers: I cannot advise you on who to do a local move in Spring,Conroe, Montgomery, or NE Houston, but do not consider Square Cow Movers.  Their professional-appearing web and post-sales presence might be comforting, but here is fresh, first-hand PROOF they do not have their act together.  Finally, in fairness to the CL, the SCM administration failed him.  I took the man's measure, and I like and respect him.

review from yelp.com

10 october 2017, 17:41

Movers arrived late, my dresser was damaged and I'm out for $200, but there's a reason I'm still giving them at least 3 stars.The movers were 20 minutes late, but in less than 5 minutes of calling Square Cow I was on the phone with John(manager I believe), who was extremely helpful. With most services being so computerized and automized now a days, I was shocked with the amazing customer service and understanding that he provided. It's definitely something you rarely get now a days. I should also add the movers were also very down to Earth and great guys - just late.Sadly my drawer that was handmade by father was damaged. Albeit it's a beautiful drawer, I still had a lot of respect for the movers honesty and integrity to tell me about it. He promised he would fix it with gorila glue, which they did,it just didn't work since the top of it also got hit and it no longer fits inside.Do I recommend Square Cow? Absolutely. They're friendly, fast, and have great customer service.But in all honesty, did my moving process leaving me somewhat disappointed? Sort of. I will say this though: I do truly appreciate how honest they were in regards to being late, damaging my drawer, attempting to fix it, and disassembling my headboard free of charge.

review from yelp.com

10 october 2017, 17:41

We're so glad we hired movers for our move. After calling about 10 places, this one had availability for a last minute booking (I mean we still called a week in advance of our move). We moved from a 1200 square foot apt to a two story townhouse. Our movers took care of our things and hustled throughout the move!  Even when we asked them if they needed a break they politely declined (it was a really hot day) and got our move done quickly. They also helped us disassemble and reassemble our furniture and unloaded everything to the appropriate floors. The quote is pretty accurate and they called a few days before to walk through a checklist with us.If we move again we'll def call them again!

review from yelp.com