PODS

10 october 2017, 17:41

We used Pods in CA and they were wonderful the problem started in Houston we had 2 Pods brought to our new house and my husband had asked to have the opening face the house and they were fine, the final Pod came today, I had asked the driver to have the door face the house and he told me he could not do it and than I said my husband had called and asked you to do that he showed me a paper that had Veronica on it and said that if I wanted the Pod turned around he would take the Pod back and I would have to call for another delivering I said we cannot do that so than he started backing the Pod in and I told him he needed to move it half of the driveway so we could park my car. He was Rude and than when my husband and I started calling the Houston Pod Center for 2 hours all we got were people saying they could not hear us or wrong number and hung up on us. I would never use them again and so after we unload this Pod who do we call to come and get it when they play phone games on customers. If you have to move I would call someone else other than the Hillbillies in Houston.

review from yelp.com

10 october 2017, 17:41

OMG! the worst experience I have ever had!! My family moved half way around the country and we were looking for a moving company to get our belongings out to our new home. They had the best value but with all the issues we have had with them it was not worth it!!! first we couldn't get our pod picked up when we needed it to be I had to beg them to get it delivered when it was, which was 11 day after we arrived to our new place. and once they finally did deliver it the guy couldn't even knock or anything to let us know he was here. we had a place set up and ready for him to drop off the pod but instead he just leaves it the the most inconvenient place he could making our job of unloading even that much more difficult. I will not be using their services again when we move from out temporary location into our new house.

review from yelp.com

10 october 2017, 17:41

Kendall was our delivery guy and he was fabulous. Due to some restrictions in our neighborhood we weren't aware of it created some difficulty with where to put the pod. He has been doing this for 10 years and was aware of the issues of our neighborhood. He was able to put the pod in a small spot for us with no trouble. Very nice and helpful! Would definitely recommend him!

review from yelp.com

10 october 2017, 17:41

After speaking with PODS several times and being assured I could move my pickup date easily at no fee, I opted to have the pickup scheduled one day after the delivery. This was an attempt to receive my things in the new city as quickly as possible because they take about 5 days to make the 3 hour trip. Well when the pickup day came the next day, I was not adequately packed, so I called to move my pickup date back. Well 'lo and behold, now I have to pay a fee to move my pickup date. Further, after they spoke with the local PODS location in Houston (which I was not allowed to talk to directly, despite requesting to), I was informed that because my unit was in the street, it would likely be towed if left in place longer. I found this to be ridiculous as I had watched a POD sit in the street in front of a house 1 block down from me for about 2 weeks and mine had been present two days in the same neighborhood with the same rules for PODS. They said I could move the pickup date, but only if I agreed to cover any and all expenses related to the potential towing of my unit. They would not give me a price for this potential cost. The most I could get the woman to say was it could cost me over a $1000 if towed. This, to me, felt as though I was being threatened with PODS calling the city to get my unit towed and then charging me for it. In the end, I gave in to having my unit picked up a mere few hours (I had been on the phone over an hour at this point) from the present, and I rushed to pack as much as I could in the POD. Due to this rush, many of my items were damaged during transit (chipped wood furniture mostly). Also, I simply did not have time to pack many things I would have in the POD.The only positive in my experience was the pickup guy came and saw me still loading up items in the street. He asked me how much longer I needed, and after I stated 30 minutes, he took his lunch and returned later.I am still very upset by my experience with PODS and their customer service. I should have just used U-Hual.

review from yelp.com

10 october 2017, 17:41

Used PODS to move from Conroe, TX to Moorpark, CA.  We had no problems, whatsoever.  They arrived when they said they would.  Delivered when they said they would, and picked up POD when they said they would.  Very happy with their service.

review from yelp.com