Wrightway Moving Company

10 october 2017, 17:43

My movers arrived early and waited for me because I was takng care of other business. . They were very fast, very courteous and careful with my belongings. 2 hours to pick up from 1 location and drop off at 2 locations. That's good service!

review from yelp.com

10 october 2017, 17:43

We called approximately 3 weeks before we were planning on moving to get quotes. We were moving our household (approx. 13,000lbs) 6 miles from our rental house to our new home. We also needed them to disassemble and reassemble 3 beds and a crib. I spoke with Tanya at Wrightway. I explained our timeline and gave her a detailed description of our household contents including the most recent weight based upon our interstate move 1 year prior to the Dallas area. Based upon the positive reviews on Angie's List and the coupon they offered through AL, we decided to go with them. Originally, I scheduled the move with her for the end of February, but because of closing delays we were able to change the date to 3/1/15. Based upon the information I provided Tanya, she said that we would require 3 movers and they would determine the size of the truck needed. We agreed. The 3 movers arrived the day of the move on time. Our move took place following a snow storm resulting in a slushy mess outside. The movers did not have anything to protect my floors from the slushy/gritty/dirty mess that was going to get tracked in either at the old house or the new one. They asked if they could use a few of my area rugs at the entry way to decrease the mess they were inevitably going to trek in. Needless to say those rugs were destroyed and are now in the trash. Many of our belonging were still packed from out previous move to Dallas and in the garage. We did a walk through of the entire house, garage and out building with them. They stated the move should take between 7-9 hours which was more than the 3-4 hours quoted by Tanya, but within reason based upon our previous moves. Long story short. The move drug on and on. At 2:30ish I called Tanya at the office to find out what was going on since they had only unloaded 1 truck load with at least 1 if not 2 more to go. After repeated calls back and forth all I received were excuses and the run-around. Tanya stated that someone else from the office was calling the team leader to follow-up. With each call, the team leader and crew appeared more ticked-off, apathetic and seemed to work slower and slower.  At one point during my contact with Tanya she stated that the team leader had declined to have another crew come out and help his team. I informed her that I did not care what the team leader wanted, but as the paying customer expected another team as soon as possible given the abysmal pace of the move thus far. She called back to say that the owner of the company had OK'd another team who would arrive as soon as they were free. Surprise! No one else ever showed up and I realized that any further phone calls to Tanya were going to be as fruitful and banging my head on the wall.We finally pulled the plug on the move after 10:00pm when the second truckload was delivered. By this point we felt we had completely been taken for a ride and told them not to go back for the rest of our items.  After they had left, we realized that all the furniture we payed them to reassemble had been done so incorrectly. In fact my 4 year old son came to us with a handful of bolts that fell from his loft bed after he climbed up on it. My family and I have moved a total of 6 times including interstate and local moves, using local family owned as well as large national companies, and BY FAR THIS WAS THE WORST MOVING EXPERIENCE. THIS MOVE ALSO TOOK THE LONGEST, COST THE MOST AND THE MOVE WAS NOT EVEN COMPLETED.  We absolutely would not recommend this  company to anyone.

review from yelp.com

10 october 2017, 17:43

I had Wrightway Moving do an office relocation and while the move itself was fine, the customer service afterwards left much to be desired. After unpacking I realized they had not delivered two items, one a plastic floor mat and the other a white stone statute, also they had reassembled a desk backwards. (1) I was annoyed that I had to follow up two days later about this (after I had finished unpacking) and they did not contact me to let me know they still had some of my stuff and (2) I was told that they had my statute and would deliver it but that the crew claims the plastic mat flew out of the moving truck, cracked, so they threw it away.......I guess no one thought it pertinent to tell the owner of that product that they unanimously decided to throw my stuff away. So I submit a claim with Wrightway and show that a similar plastic floor mat cost approx. $85; well apparently they have a clause were they only reimburse 60 cents per pound....so I got $17! I did sign an agreement to that clause, however, so that was my mistake for (a) not thoroughly reading the fine print and (b) trusting that none of my stuff would be damaged (or thrown away without me knowing)I would have recommended them had they not handled the aftermath so poorly but I will not recommend them now!They damaged and threw away my property without even telling me! Then to add insult to injury, after I had to follow up, they offer 20% of the products actual value!This was after I paid them $577.25 for the move (which lasted from 10 am to 4 pm)

review from yelp.com

10 october 2017, 17:43

Phenomenal experience with Wrightway Moving Company! Our three-man crew back in June 2017 was personal, kind, and efficient. I was moving from a 1-bedroom on the 2nd floor to a 2-bedroom on the third floor. They quickly got everything in and out without any furniture breaking. They finished on time, and even after signing the final contract and paying what we owed, they still asked if there was anything else they could help us with before they left. Their team talked with us, making conversation and chatting while they worked; it was more than having strangers quickly move your items and hurry off. I was very impressed with their quickness and with how quick they moved up a bed, boxes, washing machine and dryer up 3 flights of stairs. Will definitely use them again!

review from yelp.com

10 october 2017, 17:43

I strongly advise that you use someone else for moving services especially if you plan on using a POD or portable moving container. I made a reservation a month prior to my scheduled move and decided to get a quote based off reviews online. Most are good reviews so I felt confident. Being that this was going to be a third full service move in the last year with two horrible experiences, I was being overly cautious with my decision-making. I wanted to try a POD type of method as previous methods via truck resulted in a late arrival, damaged items, missing items, and overcharges for paying per foot of usage on a truck. I was greeted by Tanya who was super friendly and assured me that Wrightway Moving is well experienced with PODS, PackRat and U-Pack. The quote was reasonable and the services described made me feel at ease. However, moving is stressful for everyone, and day of the move (load), I was greeted and advised that the load would not fit. I used a 16' POD via PackRat and advised Tanya of that as well as explored other options to ensure that my 2-bedroom apartment would fit. I was in constant communication with Tanya providing her full inventory, twice verbally, and online once I booked their Angie's List Deal. I gave Tanya the worst case scenario, box-wise, based on my previous move. I was given the advice to consider ABF (u-Pack) trailer service with 13' of space, but allows you to use more at a rate per foot. Being that I was burned in the past by loaders loosely loading to take up more space, I was a little nervous. 13' can easily turn into 18' if not packed strategically. Therefore, I decided to stay with my 16' POD and advised Tanya of my decision. I asked if she would send someone out to go over my items, however, she advised that they don't do the in-home estimates. After my POD arrived, I begin to panic even more. I contacted Tanya and asked if she would like pictures/skype/facetime so that she had a written and visual inventory. I was told it wasn't necessary. I had three movers arrive and flat out told me it's not going to fit, day of the move. Trying to remain calm, I called Wrightway and text Tanya immediately. The mover called and text his manager as well. I did not want them to touch anything without speaking to Tanya. I vented to the crew how transparent I have been, from the start, and about the communications between Tanya and I. He told me, day of the move, he knew it would not work. Why wasn't I ever informed prior to move date? Finally, I spoke to both Tanya and Terry (manager of mover) and vented. Tanya retracted everything we had discussed previously! She told me that she advised me (a week before the move) to contact her personal contacts at ABF, in which I did. Bottom line, the movers did not even want to try. After two hours of waiting to speak to someone (me waiting for Tanya, him waiting for his manager), resolution was that Terry was to contact the owner to work something out. He requested I email him all He promised he would call me back, that night. I took down the mover's cell phone number as he volunteered to come back Easter Sunday to load me once he hears from management. I waited until 8-9 pm and called Terry and text messaged him. I text messaged the mover who replied he hadn't heard anything. Wow! Easter Sunday, stressed, no call back. Monday was the day in which PackRat was supposed to pick up the container, and I had NOTHING LOADED! I called PackRat who connected me with a network and I was able to find a replacement that could load me that Monday. These guys packed almost everything! I did have to let go of my patio furniture, however, they made everything work! No hesitation and packed the container even in the rain in 2.5 hours. Mind you, nothing from Wrightway ... still! I emailed them requesting a call back to all email addresses on their website. The only responses I have received is from Tanya attempting to justify her role in this drama. Bottom line, sorry so long, they may be great for local moves ... but I would steer clear of them personally ... especially if you are using limited space or requiring a long-distance move. Update: Management finally responded five (5) whole days after my scheduled service. Hopefully they will take heed to my review and change some of their processes.Response to Management by Eric: I was NOT provided other "options" to accommodate my move by the coordinator or on site mover. I was supposed to receive a call back from ERIC and never did! The decision to use a 16' foot POD was not the only option I had upon first conversation with Wrightway. I had quotes from PackRat and ABF (U-Pack). Worked with Tanya for weeks trying to solidify my carrier. I wish that someone would actually contact me directly rather go based off assumption. All email correspondence had been forwarded to Eric. The fact that it took Wrightway five days to get back to me is unsettling. Again, chalk it up to a bad experience.

review from yelp.com