U-Haul Moving & Storage - Dallas

10 october 2017, 17:44

I'm not sure who's in charge of this location, but they continue to live up to their two star rating. I made a reservation and the time and location was changed less then 24 hours before I had to drive across country. (I had movers set to come at nine am and now my truck pick up was at 10am) When I called the Greenville location and got into it with the guy on the phone he said "goodbye" and hung up on me. Apparently u haul is such a large company they can let  quagmire's  Like their Greenville location exist. When I called the customer service line they said they submit a form to the manager of the location. They should be submitting complaints higher up instead of where it can get tossed in the trash.

review from yelp.com

10 october 2017, 17:44

Returned a 26 foot van and car trailer here and the team was phenomenal. I didn't have to deal with anybody inside but the return/service gentleman that helped me was great. Made the whole thing a breeze and very quick and easy.

review from yelp.com

10 october 2017, 17:44

I received a call from the manager of this location a week after submitting a formal letter to corporate. They offered a full refund of the electrical installation as well as a reimbursement for the money spent at the mechanics. Also received a $50 U-haul VIP voucher. I was honestly expecting a drawn out battle with corporate to actually get any money back, so I am very pleased with the result.

review from yelp.com

10 october 2017, 17:44

When I pulled into this location there were U-Haul trucks everywhere. I wasn't able to pull in and park my car to go inside to pick up my reserved truck. The return line was so backed up it ran into the road. No one seemed to be moving the trucks. I found a place to park on the street and walked in. The line was very long but no problem I understand places are busy towards downtown Dallas. I picked up my truck and returned it in two-three hours (5 hour rental). Apon return the place was not near as bad but still trucks in the return line with one guy working to return them moving very slow. I was told I needed to fold my blankets or i would be charged a $1 per unfolded moving blanket. I do not believe that in the policy I need to look into it. The guy that was checking me back in tried to tell me I put a small dent in the bumper that was there when I picked up the truck. Then his co-worker walked over out of no where and joined in. We talked about it and he was definitely trying to hustle me. I let him talk and listened to see how hard he wanted to hustle. Then told him well if you want to try and say I did that go for it I have the insurance. His co-worker said oh you have insurance your good then man with a totally different attitude. The dent in the bumper isn't harming anything he said. The guy trying to tell me I put that small dent in the bumper imedently walked and sat in the truck with his head down to check the gas gage. Didn't say anything to me. Once the truck was inspected he told ok here is the cost your good to go. What a poor service and poor attempt to try and make extra money off someone. I will not return to this location. I have never experienced this at any U-Haul location I have gone to. Avoid this one.

review from yelp.com

10 october 2017, 17:44

Ahh, my local U-Haul store. I hate that you only have one parking space for non-handicapped patrons (which is always filled), one for handicapped patrons (which is always empty), and three other parking spaces which are always occupied by trailers. Do what I do, park wherever you want (but not in the handicapped space). On the sidewalk, blocking the driveway, whatever. If someone else can't get in, and there was already no where to park, are you really hurting anyone?I usually go here for boxes. They have handles, and I love that, and if you don't pack/tape them like you're brain damaged they are re-usable at least 2-3 times. They have mattress bags, appliance and regular dollies that you can rent for about $10, and they sell bungee cords and strap-ons... err, tie downs!Sure, the employees are probably miserable in the summer. It's hot out and they have to lug stuff around. Plus, I bet most folks who go in here are in a hurry and not particularly friendly following their less than desirable parking experience. Sometimes there's a bit of a wait to get served, but it's never THAT bad. I'd definitely rather come to this one than any of the other ones in Dallas - plus, it's right across the street from Ships AND tacos y mas!

review from yelp.com