U-Haul Moving & Storage - Dallas

10 october 2017, 17:44

A short wait on a Saturday morning. Got in and out in 20 minutes for a reserved trailer.  Staff was great and friendly.  Would return for future rentals.

review from yelp.com

10 october 2017, 17:44

Horrible Horrible Horrible.  I called to make and appointment to have a trailer hitch installed.  I was advised that this particular trailer hitch would require a deposit and it would be one week before they could receive the hitch and install. I paid the deposit and set the appointment for one week later (today) at 4pm.  I left work early to drive across town for my appointment only to be informed upon arrival that the hitch had not been delivered, also there was no one there anyway to install the hitch, and that I should come back tomorrow.  There was no phone call letting me know not to come for my appointment. In fact, I had a text from U-Haul reminding of the appointment.  The employee helping me did not seem too concerned with customer service or my wasted time.  I asked for my deposit back, which they did return.   Run do not walk away from this place. How can U-Haul allow this franchise to keep the name?

review from yelp.com

10 october 2017, 17:44

Moving sucks. I should know, because I do it a lot--11 times, 4 cities, and 2 continents in the last 5 years, to be precise. Having the right people/equipment on your team can make a wretched experience palatable (or vice versa.) I don't know why I thought it would be a good idea to reserve the truck for 7:00 a.m., but I did. At 7:00 on moving day...which was when I woke up... I called to let them know I'd be about an hour late. No problem, they said. Thank goodness! Except when I showed up, the old grumpy man at the front desk gave me all kinds of slack. Look, dude. Either give me the truck or don't, but I'm not interested in a paternalistic berating about my admittedly spotty time management skills. After my lecture from Father Time, I got set up in my truck and I was off to the races. I turned the truck in that afternoon, on time, without issue. (Which goes to my previous point. If I'm paying for the truck, and if I don't keep it past the time that I reserved months ago, what real difference does it make to UHaul when I pick it up!? I digress.) At about 6:50 P.M., several hours after I'd dropped it off, I realized I'd left my wallet in the truck. CRAP. I raced back up there, expecting it to be closed, but intending to maybe peek inside the windows of the trucks. The front desk was closed, but there were still a couple of employees working in the storage area. I wish I remembered the name of the young guy who helped me because he was an angel. Even though he was way off the clock as far as customer service goes, he booted the computer back up, figured out which truck had been mine, and found the phone number of the person who had rented it after me. I called the lady, she found my wallet, and I was able to meet her to get it back.The whole time Angel Guy was helping me, he said not to worry about it, he didn't mind at all, he was glad to help, etc. Further proof that just as you can't judge a book by its cover, you shouldn't judge a company based on the behavior of one employee. Despite my initially negative view of this place, I would definitely use it again. Pro Tip: if you book your truck online, you'll see an option to hire movers in your area straight from the U Haul website. Don't!! Do your own research to find movers if you want them. The guys I picked off UHaul had great UHaul reviews, but they were AWFUL. I looked them up on Yelp and what do you know... awful reviews.

review from yelp.com

10 october 2017, 17:44

I tried to make a reservation here (1 month in advance) and two days before, I get a confirmation for a different location and a different time.  I get on the phone, and am transferred between 6 useless reps who don't know how to do anything, am hung up on twice, and waste almost an hour of my time.  If you can afford better than this, do it.

review from yelp.com

10 october 2017, 17:44

This manager is incredibly rude to the surrounding residents. When backing each vehicle he and his employees honk in excess of 10x per vehicle. This starts as early as 6:45am, including Saturdays. Manager Lance Hutchinson voiced zero desire to assist in the situation when speaking with him on two occasions.

review from yelp.com