Puma Van Lines Movers

08 march 2023, 09:20

If you value your items stay away from this company and if you hire them, make sure you get the max insurance protection. They moved my items from TX to VA and when it arrived on October 8, 2022, I had several items that were broken. Most of my items were already boxed so all they had to do was load their truck up and even that they could do not do properly.

When they arrived in VA the movers placed several boxes upside down despite the boxes having words printed on them so they can see if a box was upside down. This caused several of my items to be broken.

They then misplaced several large items and boxes in their warehouse in TX to include a 75-inch TV and a couch. When I asked them how they were going to compensate me if they didn’t find my items, they suggested I file a claim with my rental insurance company. I told them this was absurd, and I would not be doing that.

It took them over a week to locate my items in their warehouse and then I had to wait a couple weeks to get my items because they did not have a truck going to the VA area.

I finally got the rest of my items on November 05, 2022, just to come home and see they had once again placed boxes upside to include my 75-inch TV and 55-inch TV. I will assume this is also how they shipped both TVs and of course both TVs were damaged and no longer functioning.

I filed a claim for all my broken items and due to their policy of not having packed the TVs (I bought TV boxes from Home Depot and carefully placed the TVs in the boxes) and other items they refused to cover those items. Once my claim was processed, they only offered to pay me $111 dollars WHAT A JOKE.

If you need to move definitely take your business elsewhere and if you do hire this horrible company, take a really good inventory of your items and let them pack your items since this is the only way they will cover anything they break.

22 february 2021, 09:58

If I could give negative stars, I would. They are shady and con's- save yourself the financial and emotional stress- use ANYONE else! Rebecca quoted us 3k, then doubled the cost on moving day. She assured us our things would arrive within 2 weeks, they didn't make the 18 hour drive for over a month! When they did arrive the driver was rude and shady- he tried to con us out of an additional $500! He hired convicted felons off of craigslist to unload our things. Just what you want, a bunch of druggies in your house! He refused to put the fridge in our kitchen, demanding $50 additional. By the time he left we had over 9k in damages from the move- scratches, dents, broken, shattered, crushed and even melted (yep MELTED). Noah the supposed VP and husband to Rebecca said he would personally handle this and make it right. He then passed us off into the insurance chasing tail game. It has been an awful experience. Save yourself!! DON'T USE THIS COMPANY!!

30 july 2020, 14:24

After being referred to Puma Van Lines by a family friend, I was very glad for the suggestion. This moving company is very professional, and the team is the best! They made my move very easy, they secured everything before moving it, and they packaged the truck in a very organized way. Overall they were amazing!

12 may 2020, 15:32

Always a great move when I work with Puma Van Lines! They are very professional and make sure to complete the job right. They are very careful with my belongings and make sure to never load anything without it being completely secure! Thank you for all the hard work every time!

05 may 2020, 16:53

Pleasure working with Puma Van Lines! They are a very hard-working company that make sure your move is as smooth as possible! I highly recommend them.