Giovanni van lines

10 october 2017, 17:43

OMG this is about as good as it gets! I ran away from Texas from an abusive relationship and literally just threw my stuff into a storage out there. When the time came for me to bring it back  I had settled on a mover who 4 days before the move cancelled on me!! Frustrated and stressed i started googling moving companies. I didnt know it that time, but was in touch with  Liberty Bell Movers who I am assuming is just a broker. They in turn put me in touch with GIOVANNI VAN LINES!   Normally you have to be at the place of pick up and drop off and pay cash, they made an exception for me and took my debit card and ran it. They showed up on time at my storage unit where they met my sister. She told me how they proceded to take all my stuff and wrap it and how careful they were with it! alot of the stuff in my storage were things that were given to me by my dad who was killed, so to say that the stuff in there was priceless. Upon getting to my storage unit they discovered i had way more stuff on there than was on my initial inventory sheet. It had been over a year since i had been in there and i had forgetten a lot of what was in there. Instead of charging me too much while i was in a rock and a hard place, they were very fair with pricing. I let him know i wouldnt be able to make another payment for at least a week, and giovanni told me not to worry about it. We would take care of it when the shipment came in!   Upon delivery they unloaded my stuff, they packed everything so well, to where i didnt even have one broken dish!!!  the gentleman was kind and courteous, and spent over three hours unpacking and helping me put my house together!  this company is amazing. I have had a few unfortunate experiences with movers, that really left a bad taste in my mouth, however this company, i would trust and recomend to anyone!  they took their time, they were careful, even when i wasnt there to supervise!  IN MY OPINION, BEST MOVING COMPANY OUT THERE. THANK YOU FOR ALL YOUR HELP AND TAKING GOOD CARE OF ME AND MY PRICELESS ITEMS!!

review from yelp.com

10 october 2017, 17:43

Do yourself a favor and stay way from Giovanni Van lines.I made my reservation with a broker and Giovanni came for pick up on 25-May-2017, as scheduled.Mike from Giovanni instantly changed price from $1800 to $2560 explaining about packing material [cost shown $200] and stairs, Cubic feet [this is by just looking at the items and not after loading]Being with family and out of choice due to my planned travel dates, I agreed and they started loading; though out the process, Mike had been NICE guy explaining how they take care of customers and their belongings.After moving to Hartford, I called Mike and informed on 5-June-2017 that I have an address for delivery now and he should plan for delivery; he was still nice and mentioned that technically they have 21 business days but he'll try to get it ASAP and this being season time they are really busy.I called back after a week  on 12-June-2017 asking if Giovanni has date for me, but got same reply that it is season time and they are busy, technically they have 21 days, ...I called back on 19-June-2017 and same story repeated but this time NICE guy went rude and said I don't understand his business, and they'll deliver when they can which will be no later then 21 business days from the date I confirmed delivery address, and that is 3-July-2017.So far I was living in hotel and this was going out-of-control for me so I called the broker company and they followed-up with Giovanni but got same answer.Between 19-Jun to 27-June, I called broker every alternate day asking for delivery date and they had same answer, so I told on 27-June that if you plan to do a delivery during 4-July holiday, inform me at least a day or two before so that I don't go out of the city, they agreed and confirmed with Giovanni and got reply that I'll be informed while truck is loading from storage.As I didn't get any call till afternoon of 1-July-2017, I went for vacation to NY-NJ.On 3-July evening around 5 PM I got a call from a driver [said he was in Bronx, NY] who said he is coming to deliver on 4-July and confirming address with me. I explained I was not aware of his arrival and best I can do is be back by evening 5 PM on 4-July but he said he can't wait and will keep everything in near-by storage.As I had no choice, I said OK to him and waited for next day to make calls to broker who reached out to Giovanni and assured I'll get a delivery soon.Now back from my vacation, I got a call from storage person on 5-July-2017 and he demanded additional $250 for re-delivery charges. I explained that this will be first delivery and not a delivery but he didn't budge, so I called the broker again who assured he'll work it out.6-July and still no updates on delivery.Giovanni calls me on 7-July and asks me to pay up the re-delivery and meanwhile he'll check if the same can be reimbursed to me partially.7-July I get call from broker and he asks me to call storage and schedule a delivery and make them contact my broker for re-delivery charges so that he can get it adjusted.8-July-2017, I finally get the delivery but EVERYTHING in very bad condition.ALL cardboard boxes [mostly kitchen utensils, spices] were no more boxes but more like round water-soaked card-board which dried over-time; all glass utensils were broken, metal utensils were damaged, spices were all moist and of no use any more.ALL suitcases with cloths/shoes were still wet and stinky; some suitcases had new cloths which we purchased before moving but now all were stinking and wet.Sofa, love-seat, Queen-sized box-spring and mattress were still stinky, & wet even though these were wrapped in black-plastic covers by GiovanniComputer chair lost it's wheel, sound-bar & TV box were wet too.One card-board box was open and one inside that was missing.I shared pictures with  broker and he patched me to Giovanni who asked me to file a claim to movingclaims and that is still on-going.Overall, I'll NOT recommend them to anyone and had been informing all my friends to stay away from Giovanni.

review from yelp.com

10 october 2017, 17:43

Giovanni and his crew are the best!  Let's face it moving is stressful.  They came and packed everything up. Wrapped all my furniture and no scratches were found on my furniture.  I moved from Oklahoma to Texas and I always ended up with scratches on my stuff, but Giovanni and his crew took care of all that.  My furniture was wrapped in blankets and shrink wrapped and arrived in perfect condition.  Everyone was so friendly and to top it off my items arrived 2 days earlier than expected.  His crew put everything where I wanted then and reassembled it all.  I will always us Giovanni and his crew for all my moves.  Thanks so much

review from yelp.com

10 october 2017, 17:43

My family and I just moved from S. Plainfield, NJ to Rowlett, TX. Making a move that big for me was nerve wrecking. Nevertheless, Giovanni Van Lines made my move as smooth as possible. The whole crew from beginning to end were courteous, professional and quick. I have moved myself and used other moving companies in the past, and both ways had been long and dreadful, just moving locally. But my experience using Giovanni's made my move to Texas simply a great one. Everyone was helpful and seemed extremely knowledgeable, they took their time answering my questions and there were many, I probably drove them crazy; but they never let on that I did. They handled my furniture carefully at pick up and drop off. They took the time to place things where I asked and reassembled everything for us. I was extremely pleased with them. I hope I don't move for a while, but when I do, I will definitely use Giovanni's again!

review from yelp.com

10 october 2017, 17:43

I recently moved my mother here from Colorado Springs. They were very professional and took care to pack everything safely and securely. They even arrived early! And they did it all at a fair price. I am very pleased with my experience with them. Would recommend to anyone looking for a great moving company.

review from yelp.com