Unverified
11 reviews
  • Serving: 5005 Galleria Dr, Dallas, TX 75244
  • Phone: (888) 520-0599
  • Site: giovannivanlines.com
  • Address: 5005 Galleria Dr, Dallas, TX 75244
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Giovanni van lines

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Reviews of Giovanni van lines

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11 january 2019, 18:34

I have moved with Giovanni van lines last week
From Texas to nj
Pick up date was 1/16/19 and I all ready have my belongings with me here in my new place
Giovanni crew came and pick up my belongings with less then a hour
All was smoothly. They charge me an extra $300 to pack up my kitchen and glass top, all what they pack came with the same condition
I’m very happy customer
I will recommend this company to everyone like to move with stress free
Thank you Giovanni van lines

18 april 2018, 15:38

Giovanni van line company is horrible I have ever seen, owner Giovanni doesn't have courtesy, he keeps arguing with us, he doesn't know how to behave with customers. We got quotes for 1500 dollars, as soon as he come for pickup he started saying look for another transport we can't take stuff for that price. if he can't move for that price why they have given quote? Started asking more money and we agreed to give that. My estimated deliver date was March 13th but they reached 2 days before the delivery time and started arguing for more money. And they damaged all the stuff. My humble request for anyone who is looking for move, don't go with Giovanni van lines. I will give 0 ratings for the service.

10 october 2017, 17:43

Move to dallas few months ago from Ada OklahomaMy friend Ayesha recommended Giovanni van lines Giovanni the owner came with his crew Rafa and Ramon , they did outstanding job from A-Z , starting packing everything with blankets and make sure my belongings will stay in the same condition in the destination, it wasn't that far long distance move But I was very happy and pleased from the  service All what Giovanni said will happen .. happens, Price was given b4 they start pick up even 1 box All paper work been sigh upon the job start Will recommend this Giovanni van lines  people to anyone like to use honest company , My old chair was smashed a bit in delivery But I still will give them 5 stars I will move again in the end of this year No question what company I will use Guys I'm so happy from the service Bottom line Giovanni van lines are really good moving Company

review from yelp.com

10 october 2017, 17:43

DO NOT USE THIS COMPANYMy ex wife used them to move the contents from storage in Fort Walton Beach Florida to Seattle Washington.They charged her $400 for packing 2 boxes and did not pack all they were supposed to. They also stole items from the move. They threatened her with raising the price if she told the main booking company. Also multiple items were damaged in the move.

review from yelp.com

10 october 2017, 17:43

DO NOT USE THIS COMPANY! Short and dirty is this is not the first moving company I've used, but will be the first I do not recommend using. Completely unprofessional , show minimal respect for your belongings and will do their best to up charge you after they have your deposit and stuff in the truck. PLUS getting a straight answer from them is near impossible. Additionally, there is something disreputable about the owner of this company that made me very uncomfortable. Details of my experience, see below.3/22: made reservation with broker. they were to pick up on 4/8 or 4/9. Estimated delivery 3-5 days since it was only a 352 mile move. And an estimate of 3 payments of $870 (deposit, pick up and delivery)4/6: Giovanni Van Lines (GVL) calls to see if they could pick up a day early because they'd be in my state. I figured sooner  pick up means sooner delivery, so I rearranged my schedule. 4/7: They get there and are nice but they left boxes, plastic wrap and empty tape cartons all over my house. I asked them to leave a TV mount on the wall, they took it off (ripping out sheet rock anchors in the process) and didn't replace it. They also knocked stuff down in the garage and left on the ground.  They left the water on after disconnecting my washer. They charged $700 for packaging (for blankets, tape and plastic wrap around furniture). But never asked if those added charges were ok. They tried to tell me it'd be an additional $1600 total and had me give them a $2000 check for pick up! After they left they were to call with weight of the truck to finalize my estimate. They called with weight then told me they'd call in 30 minutes with a final  cost. They never called back.4/10: I called to verify cost and there's no answer. I called the broker and told them what was going on. They called Giovanni and he said that they had tried to schedule something with me and I had said I wasn't available, but they'd never called me. He said he'd deliver on 4/14 give or take a day. And that he'd give me 50% back on the $300 he charged on packaging (he'd actually charged $700). He says he's out of the country but delivery will be one of those 3 days.4/14 afternoon: Still hadn't heard from GVL. Call them and get hung up on. Call again and the line goes to a full voice mailbox. Then, I call the broker to let them know I still haven't heard anything. They called and he answered. He says he's in Germany, but he'll call me on 4/17.4/17: No call from Giovanni. Broker calls. He answers and says he's in Israel and will be back on evening of 4/20 and will call. 4/21: Sill no call from GVL. Broker calls and Giovanni tells them he's making the schedule the next day. 4/22: Broker calls Giovanni multiple times, and no answer and no call back. 4/24: I inform Broker I'm reporting everything stolen and finally Giovanni calls with out looking at any paperwork. Says he's a religious company so they took week of Passover off. I tell him that's fine, then he shouldn't have booked move. Plus I had called him 2 days BEFORE PASSOVER. And he didn't call back until 1 week after the end of Passover week! He says he planned on them moving my stuff the day of pick up to destination. I inform him that was never offered to me.  PLUS original move was supposed to be started on weekend before Passover!!! Why didn't he ask me if they could deliver same day when they called to change the pick up day ahead?? Asks how much I owe him, I tell him none, he owes me. He then says he'll send company check of $300 for "troubles". I ask him how much my bill was supposed to be because I am pretty sure he owes me more just from over charges at pick up.  He says he'll call back before 2pm and they'll deliver on 4/27 or 4/28. I inform him that contract says 4/27 is latest date. He then says it'll def be there by then. Then, has the audacity to say, he's had a long, hard week!!! I called the broker to tell him what's going on. He says,  he'll call Gio. GIovanni tells him I will owe nothing at drop off and that he will have a company check of $300 for me. 4/27: I hear from driver that they will deliver tomorrow. He says I owe $383. 26 and I need to have money order. I tell him I was told I don't owe anything. He says ok.4/28: Driver shows up and says that they'll add a $200 discount and I'll owe $183.26, then they'll "send me a $200 check." Yea, right.... I say no and call broker. Broker calls Giovanni, who says he's, once again, out of the country, but that I can just write a personal check for $83.26. At this point, I'm SO fed up. I say fine. Then, the driver calls to confirm with company (completely understandable) . Company knows nothing about this deal and says I need cash or money order. So, I have to drive to bank to get cash, while moving people wait outside my house. Then I had boxes marked "fragile"  not handled with care, broken knobs on a vanity that was my great grandmothers and they left a pile of trash outside my house.

review from yelp.com