5 Star Movers

10 october 2017, 17:44

Worse movers ever...scheduled an early move they arrived an hour late...i moved half of my furniture the day before so they didn't have much to do...can I say the slowest movers and on top of that my expensive dresser has damaged now...they put items inside of the truck that had a trailer attached to it. I will never use this company for anything. Then he had to stop and get gas. I supplied them with water. My son and I ended up helping because we didn't have all day. It was already hot and I was very irritated with them...do your research when selecting...i used you move free and my apartment finder selected these clowns...i won't use her services anymore as well.

review from yelp.com

10 october 2017, 17:44

It's been a year but I ran across my paperwork and remembered the AWFUL customer service. I had 2 guys to come move me. On the day AFTER my scheduled move. They were schedule to arrive at 7:00 pm. They called me at 5:00 and said they finished with a job early, so they would like to come early. My daughter was home so I allowed it. When I got home about 6:15 the house was almost packed and on the truck. The few items that had not been packed were thrown in a box and moved outside. I stepped outside to see how much room was left on the truck, there was not any logical sense as to how that truck was packed. But you get what you pay for, they were cheaper than a few places I called and at the end of the day it showed. We arrived at my new house. When the tall slender guy pulled one of the boxes out and suddenly everything was on the ground in the street... I just tried to not scream. The doors to my stainless steel refrigerator could not be replaced until the next day because apparently the shorter guy has broken the screw and I (not the company) would have to go purchase a new one to have the handle re-attached. The next day (at this point 5 star is .5 star) the guy comes over dressed to hang out and asking did I smoke. I have never been so glad my fiancé was home! Creepy! He attached the handle quickly after he realized I wasn't alone. It wasn't until after he left I notice he scratched the refrigerator with the Allen wrench. I texted the owner the next day. I have yet to get a response. They have 2 stars and 4 reviews for a reason. They SUCK!

review from yelp.com

10 october 2017, 17:44

Terrible service. They were 2 hours and 15 minutes late. I called when they were 15 minutes late to which the owner assured me that they were on their way and would be arriving any minute. They didn't even have the decency to give me a heads up that they would be running late. After hearing nothing for another 30-40 minutes, I called again and was again assured that they were on their way and would be arriving any minute but mentioned that they were driving in from McKinney, Tx (heading to central Dallas). We breaked for lunch and the owner told us that the movers will just wait for us until we get back. We were gone for a solid hour, enough time for them to grab a bite to eat and get to our location. When we got back - they were still not there. Again the owner assured me "they are in your area, they will be arriving any minute now." 5 minutes later, I received a call saying they were 15 minutes away.  When they arrived, the two guys looked like they had no idea what they were doing. I live on the third floor with no elevator - I understand this isn't easy work but it took them 45-50 minutes to bring down my dresser because the dolly they used wasn't big enough to hold my dresser, they didn't wrap it up tight enough and my drawers were banging around all over the place and they kept running it into the walls on the way out. Then they just stood around on the phone for about 15-20 minutes talking to the owner because I had asked for a third mover to be sent to help them out. Then they brought some padding and went to go pad my dresser together. Basically, these two guys would not leave each other's side to get anything done. Well ultimately after the 15-20 minutes of accomplishing nothing, they just decided to leave. Incredibly unprofessional and making excuses the whole time. There are MANY more options of hardworking movers, I would not recommend this company. I've used four other companies to help me move things into this same unit in the last year and have moved annually for the last 3 years, this is the LEAST EFFICIENT company I have ever worked with.

review from yelp.com

10 october 2017, 17:44

Had used 5 Star three times previous to my move yesterday. I guess their policies have changed, as I was very pleased the first three times. The workers arrived and rang the doorbell at 10:10 am. Upon arrival they asked to see all the things that were needing to be moved. That took about another five to ten minutes. They worked diligent and hard and cleared the house right at an hour. After driving to the new house, we had to wait to get the garage door open. They were asked to unload the truck and just put the things in front of the garage since time was still going. They did not want to, but when my mother started taking boxes off the truck they agreed. After the garage was open they continued to work. Around 1:00 pm one worker was still taking the last things off the truck while the other started to fold towels and sweep the truck (while the clock was still running).At 1:11 pm my dad removed the last item off the truck, my deep freezer, since the other was still sweeping. At 1:20 pm we were on the phone to make payment. Asked for all the paperwork to show start and stop times and was told, "We will just email it to you." We were charged for 3.5 hours, but should have only been three from my calculations. Tried calling and was told he would look into it an call me RIGHT back. After two hours, I called him back. He said I should have received the email, in which I had not. Another two hours later I received the email. I was charged from 10:03 am (the time they called and said they were pulling up) to 1:38 pm (I guess that is the time they were pulling off, even though payment had already been made).I called and emailed them to inquire about why, and have yet to receive a response from anyone. All I was told is the printer was down so they didn't have any paperwork.So, unless you want to "Take there word" on what the start and stop times are, choose another company!

review from yelp.com

10 october 2017, 17:44

I would not say they were 5 star movers. Nothing was wrapped, put some stuff anywhere. I payed for 10 1/2 hours , got them lunch , they worked hard and they were polite though.

review from yelp.com