Van Gogh Movers

Wonderful movers! I hired these guys super last minute (less than 24 hrs before a large move) and they showed up with bells on. Dean, Justin & Phil arrived promptly and with such a great sense of humor that it was impossible not to laugh the entire way through the four hour process. With each move I make, I always think I am a moving pro by now, yet always end up frantic the minute the movers arrive, attempting to squeeze tons of left over junk into boxes. The guys eased my mind a bit on this and gave an extra box here and there and assured me nothing would be left behind. Not to mention they get tons of extra points for dealing with my insanely uptight landlord who insists you wipe your feet each time you walk in our building. Thank you for that, guys.The only reason I knock a star off is because Cookie quoted me $490 on the phone and job actually cost $630. At the beginning of the job, Dean had told me he wouldn't charge me more than I was quoted, but I didn't make fuss simply because these guys truly put in the extra work and time. This move also took a bit longer than expected. Most of my moves clock in around 2 1/2, 3 hrs. W Van Gogh, the process took 4 hours.In the end, I think sacrificing a couple hundred dollars and an extra hour balanced out w the fact that I actually enjoyed speaking and hanging with my movers. I will certainly hire these guys again. Also, a tip for any one looking to removed a mounted TV: ask for Phil!

review from yelp.com

Moving sucks. Moving in NYC sucks even more, especially when you're making the transition from renting to owning and just about everything that can go wrong does go wrong. In the weeks leading up to our move date, we had issues with the developer, issues with painters and roofers and a contractor hired to do a number of different things we were assured would be completed with plenty of time to spare. None of this happened, and when Van Gogh arrived to get us from Greenpoint to Bed-Stuy, our nerves were undoubtedly frayed. Thankfully, the guys at Van Gogh helped us feel relaxed for the first time in weeks. They were professional and courteous, and they worked like a well-oiled machine. We'd done a lot of packing of our own early on, and what we hadn't done they handled perfectly. Our landlady, a notoriously grumpy woman, was so impressed with our movers' professionalism and demeanor, that she asked for a stack of business cards to hand out to her other tenants for future moves. It's obviously crucial that movers get your stuff from Point A to Point B in one piece, taking care of your valuables and invaluables as though they understand why you love your plastic 1970's Batman bust bank as much as you do: Van Gogh did that beautifully, and much more. But they also handled one of the intangibles which hadn't even occurred to us until we saw them in action during our move: They helped us relax. They helped us, finally - mercifully - feel like everything was going to work out okay. And when you're in the eye of a shitstorm like we'd been up to that point, it means an awful lot. It began when Jimmy and one of his cohorts came to our old place two weeks before the move to check it out. Before then, we felt like we needed to do more, like it couldn't possibly be anything but a disaster, like our sofa would never get back through the front door. Jimmy told us not to worry, that Van Gogh would handle everything. He was absolutely right.

review from yelp.com

This company employs a bunch of thieves. During my move, 2 ipods and my ipad were both stolen by the movers. All 3 of the devices were in my suitcase, which I intentionally wanted to keep in my apartment until the end of the move. When I was in another room, one of the movers brought the suitcase out to the truck and must have searched it and taken my Apple electronics. Had I known I was being looted by these moving employees, I certainly never would have tipped them at the end of the move (I feel like a sucker) and would have called the police. Beware if you use this company, some of your belongings might be stolen.

review from yelp.com

I used Van Gogh a few months back to move my home a few blocks in Sunset Park.  They seemed very experienced and assured me that all my furniture would be handled with care by seasoned members of their team.  Unfortunately, the guys they sent were pretty careless and didn't use much common sense.  I asked them to be very careful with a custom made murphy bed but only one guy was assigned to hold it in place when I warned them two were necessary.  They assured me they had everything handled but seconds later I heard a huge crash because the piece tipped over.  At the end, I tipped the guys 10% because I wasn't pleased (less than the 15-20% they said was customary) and they came back to the house to return it, saying it really wasn't enough.  Very rude and a bit intimidating.  I would not recommend them.

review from yelp.com

Van Gogh is the worst moving company we've ever had the misfortune to hire, and we've moved a lot.  At the end of the second day of packing, we were told it was "customary" to tip each worker $100 per day: 6 men x $200 = additional $1200 that we were not informed of when the estimate was given.  They stored our furniture  until we were ready to receive it in SF.  We repeatedly requested at least 1 week notice before arrival. in July, we were contacted A DAY AND A HALF BEFORE delivery and had to fly immediately to SF.  Cookie in the office said she had no control over her delivery men even though she had promised advance notice. We were told they would get the required SF permits needed for a large delivery in our neighborhood.  They did not and therefore  had to transfer all the furniture from the original truck into smaller a truck and make two trips rather than one.  Started at 10 AM and finished at midnight.     Installation went ok until we realized that night they had LOST or FORGOTTEN a 92" x 24" piece of macassar ebony wood that is the top to a TV console. We're talking an 8'piece of wood... misplaced? This was in July.  After numerous calls to the office asking them to locate it  (calls initiated by us and rarely if every returned by the Cookie) , in OCTOBER we had another piece made at our expense. Come NOVEMBER they found the piece in New Jersey...never even made it on the truck and they obviously hadn't even bothered to look for it.They said they'd deliver it and once again we asked for lead time on the delivery and got less than 24 hours notice, were out of town and had to arrange for delivery to an alternate address. So...the original piece was never   delivered to the correct place.  Additionally,  some damage done: someone decided it was a good idea to pack a small iron table in the same box as a glass lamp and vases with cast iron frying  pans.   We have never dealt with a company that was so unresponsive and uncaring about their clients.  We were frustrated continually with their lack of interest.  Run...do not walk away from any business dealings with Van Gogh.

review from yelp.com