WESTERN VAN LINES

13 august 2021, 22:07

I used Expo Van Lines (a delivery broker) for a move from Wichita to Kansas City, MO (Less than 200 miles) on Friday, May 14. Western Van Lines was the carrier that completed the job. I was told by Expo that the job may only take up to the weekend. When the movers came on the May 14, I was told that it could maybe take a week but no one could give me any concrete information. I called Western Van Lines on Monday, May 17 for an update on my delivery. I was then told for the FIRST time that my delivery could take anywhere up to 21 business days and that my items were in a warehouse in Missouri. That day was Monday, June 14. Last week, I’ve called both the carrier and the broker multiple times to get an update and have repeatedly been told that a delivery is being scheduled but had no additional details.
Items were finally delivered on Saturday, July 3. I still do not recommend using this broker for your move. Unfortunately it appears the behaviors of this broker and carrier are common in the moving industry, so do your homework and get everything in writing.

22 july 2020, 02:42

Price is always an issue when considering which moving company to hire. They usually ask you for such high numbers that it seems ridiculous. However, when I was moving from Omaha to Minneapolis, I hired Western van lines because their price seemed right to me. They did a really good job at transporting my valuables. A few glasses were broken but that's a given I suppose. Other than that, I am quite happy with their services, and it really was a great price and experience overall. If I ever do move again I would use them.

21 july 2020, 04:27

Most moving companies that I have heard of are really all about their marketing, but when it comes to the actual job, they are quite incompetent. When I had to move from Kansas to Oklahoma, I asked around to see who has the best system for this business. Most people suggested that I hire Western van lines. Their resources are huge as they are very versed in interstate moving. I talked to Blake from their company on the phone and he was also very knowledgeable. He gave me a quote that wasn’t cheap, but not astronomical either. They sent 4 men and all of them were very skilled. As I talked to them I understood that WVL really does care about experience when hiring their crews. Even their vans are top of the line. I say go with them, you wont be disappointed!

20 july 2020, 20:48

My opinion: Horrible experience. This is likely one of the worst moving companies i have worked with. You are the top priority for them only through the sales process, thereafter the moving experience was horrendous. Communication was non-existent through the process. IF you value a horrible experience, then this is the company for you. Even though i have a 2nd coast to coast move, I will make sure i will never use this moving company again.

08 july 2020, 03:16

I always feel like politeness can take you very far. Let’s be honest here - none of the moving companies actually deliver what they promise. So at the end of the day it’s really all about who delivers the most and who apologizes for the inconvenience. I knew that Western van lines is a reputable moving company. I hired them for my move from San Jose to Memphis. It's a long distance to cover. I was expecting delays and damages. I just wanted to know how much! They were quite skilled at packing and loading, very punctual as well. They couldn’t deliver on the first expected day. It took them 2 extra days but they kept in touch with me. I was excited when they did deliver all my stuff and everything was intact. I truly wasn’t expecting that. I highly recommend WVL.