Purple Heart Moving Group

04 september 2019, 13:45

We used this company to move from Illinois to Ohio. Long story short, the movers stole cash and jewelry because they subcontracted to a company, logistic van lines that used 2 random people from Craigslist! Obviously not insured and bonded as Purple Heart claims. We filed a police report and have contacted purple heart multiple times. Each time we call, they say they contracted the job out to a third party and will ask the third party to call us back but cannot help beyond that.
We paid $5000+ for this move, were courteous to our movers, provided multiple meals, beverages and generous tips (before we realized what was taken). All we wanted was reimbursement for what was stolen. Zero response or sense of responsibility from purple heart.

01 july 2019, 15:16

Dont be fooled by the good overall review, READ before you book them

My experience with purple heart have been really bad for the following reasons:
- They are not actually a moving company as they advertise, they are brokers, I could have booked with the US movers "which is the company that moved my stuff" directly and saved money.
- They will give you many false info before you book, once you book and pay, they know you cant cancel as you will lose money and it is too late to find a different company, they lied to me many times, and were rude about it
- When I booked, I was promised that they will confirm the pick up date a week before, they confirmed 24 hours before.
- they promised that my stuff will be delivered within 2-5 days window. my stuff were delivered 17 days late. I moved to a new city 6 hours driving from the original one not only they lied about it, they were very rude that it is in the contract that they can be up to 30 business day late.
- they estimate your cost depending on what you provide them, they calculate higher space for the boxes, etc to be on the safe side and they tell you that when we put the boxes in the truck we recalculate, that was a lie, they did not.

I would avoid them at all cost.

08 march 2019, 19:56

Recently we had completed our moving with Purple Heart Moving Group. They are very professional, and I would recommend them to my friends, and definitely, I would use the Purple Heart Moving Group again.

28 february 2019, 13:50

Booked my move a with a nice man, got a phone call the day before to confirm, the men showed up on time prepared to move. Moving can really suck, but using Purple Heart Moving Group made my move smooth and trouble free. They are just perfect! Highly recommending!