Entrusted Van Lines LLC

23 september 2022, 13:40

The service is excellent. High-speed, polite, and reasonable prices, super nice guys. 100% recommended from my side! I called on short notice for some moving help on the same day, and they were terrific.

22 september 2022, 08:30

I called Entrusted Van Lines LLC to assist with my move LAST MINUTE. Jaxson great helped me in booking over the phone with exceptional customer service- he also followed up the night before to ease our worries. The movers showed up on time, and they were friendly and professional and worked hard and fast. Fantastic experience all around, I will recommend to everyone, and most use again.

21 september 2022, 12:21

Everything was great! They were all incredible, and they were professional and completed the job promptly. Such care and attention to detail. Thank you! The best moving company. I would highly recommend it.

20 september 2022, 14:03

WORST COMPANY TO DO BUSINESS WITH! First of all, the number of bait and switch tactics are insane! Hire an attorney instead of this company!

1. FIRST PROBLEM: We contacted Entrusted Van Lines(lies). They received all our inventory, boxes, counts, square footage, etc. They say there is a deposit and send a quote. We complete the paperwork, authorize the quote and wait. I tell them I want to pay with a credit card, they say, "Unfortunately, deposits can only be processed through bank authorization. I call my bank and authorized the appropriate amount to be taken and complete their forms for bank authorization." They assure me I can pay with pick up fee and delivery fee with my credit card.

2. SECOND PROBLEM: We provide all the information needed to pay our deposit, and nothing comes out of our account. We call, Entrusted Van Lines (lies) says, "We have already dispatched a truck, they can collect 1/2 upon pick up, sorry for the confusion" then tell you "We'll collect half of the money upon pick up because authorization couldn't process before the truck was dispatched. Sorry for the inconvenience. Just have a money order there for 1/2 the quote". We verify the amount, company, etc. And confirm pick up on Friday, September 16th, 12pm - 4 pm.

3. PROBLEM 3: No truck show up on Friday, September 16th. We call Entrusted Van Lines(lies) they they tell us they will get ahold of dispatch. They call back and say "Sorry, the truck is coming from Las Vegas and is enroute. They will be there Saturday the 17th between 11-2"

4. PROBLEM 4: When the truck shows up, it's a company called US Safe Moving company. They verify they have been contracted by Entrusted Van Lines/lies. We hand them the cashiers check for 1/2 and they say..."Oh sorry, we actually can't accept the payment because it's made out to Entrusted Van Lines(lies) but don't worry about it. Their company will call and give us a form to pay with a credit card. They load stuff and claim they can't take everything because it's over the estimated amount. We say that is impossible as we provided cubic feet, sizes and number of boxes, widths, weight, and a complete inventory list. The US Safe Moving workers say they are sorry but they can't take more.

5. PROBLEM 5: We receive a bill for OVER 5K from the agreed upon amount. It is received via email. We are pissed but want to make sure we pay our initial 1/2 because they did pick it up and we don't want anything stopping the delivery. We get ahold of US Safe and they assure us they will send us an authorization and we can go ahead and pay with credit card. We express our frustration about the 5K extra charges and they say we bill based on what they picked up. This character, Marlon Flores, says "I understand your frustration, we never received an inventory. Entrusted Van Lines(lies) never gave us any data. Please call them and work out the discrepancy because there is nothing they can do."

6. PROBLEM 6: Still no money has been paid, yet both companies now have authorizations and no one will collect any money. On 09.19.22, we have yet another conversation with Marlon Flores and he said they will send over a credit card authorization form for me for 1/2 and then I can pay the other 1/2 upon delivery. He claims to do everything within his power to get my stuff to me and apologies with the way Entrusted Van Lines(lies) did business with us. He says, in the future, we should call direct to the movers and not use a company that is selling contracts. He seems to be sympathetic. He emails over the credit card authorization. We complete the credit card authorization and just want this big headache done. We receive confirmation.

6. PROBLEM 6: 09.20.22, Marlon Flores calls and says that our stuff is headed out soon and should be here in approximately 3 business days. I ask Mon - Fri? He says Sun-Sun. I clarify, so 3 days. Now they want full cash payment, but Entrusted Van Lines(lies) hit our account. Marlon claims I didn't submit credit card authorization, which we did do AND received confirmation. SCAM & FRAUD REPORTED

20 september 2022, 12:38

I’m always nervous about letting strangers handle my stuff. Still, the movers were so careful and considerate with my furniture and boxes that I could relax. Recommending them to my friends and family.