North America Moving & Storage

10 october 2017, 17:45

If you have never had to hire a moving company before don't let North America Moving & Storage be your first experience.  It will leave you feeling like you can't trust any moving company again!  I regret ever contacting them!I realize this complaint is long and I apologize for that.  I just want everyone out there to know what happened and to be aware of this company.First, the owner of the company is disrespectful and only cares about how much money he can make off you.  My first thought was to rent a moving truck and move everything myself.  But after I found out my rental apartment was going to be on the third floor I decided to ask a moving company to help.  When the owner contacted me to schedule the pick up and things were different from what the sales person originally told me, the owner said to me "Well, if you don't like the way we operate maybe you should just rent a truck and move it yourself"!  So right away I asked for my $200 deposit back so I could do just that.  He told me NO, I can't get my deposit back.  So... feeling stuck, I scheduled the pick up.After everything was loaded the driver and I both signed the Lading Contract that showed the exact space my belongings took up on his truck.  Along with my deposit, I paid the driver for more than half of my total bill upon pick up.  He told me he would probably arrive with my things in NC (from FL) in approximately 3 days.  I text him on day two to see how far along they were... no response.  I called him on day 3... nothing.  So, I decided to give them some time.  When I still hadn't heard from anyone, I called the office on Saturday.  I had to call them before I found out the driver would be delivering my things that Sunday.  It took them 7 days to get there while I was staying in apartment with no bed, no furniture, etc.Sunday morning ONE guy showed up to move my stuff up three flights of stairs!  He was instructed not to unload anything until he received the final payment, which I understand because I'm sure people have stiffed them on payment after they get their stuff.  I gave him the balance due as stated on my contract.  He called the owner and was told "no, she owes more".  I was livid!  But, the driver said he could not unload until I paid what the owner claimed I owed!  So I had to give the last of the cash I had on me before he would unload.  We walked down to the truck and the driver showed me exactly how much space my items took up.  It was exactly what was written on my contract by the pick up driver.  I didn't owe anything "extra", the owner ripped me off!I asked him why it was just him when there was supposed to be two guys.  He said he had to leave his moving partner in western NC the night before because he was drinking alcohol and trying to fight with him.  He showed me where the guy cracked the windshield of the moving truck while he was drunk!  He said the owner told him to hire help from Craigslist.  When was he supposed to do that on a Saturday night when he had to drop off my stuff first thing Sunday morning? I need to stop being so nice.  I couldn't stand to just sit there while the ONE guy carried my stuff up three flights of stairs... so I helped him!  I actually helped him as if I was his moving partner!  I didn't have to do that, but I felt bad for the guy.  So, I help him yet the owner is trying to rip me off?!Oh and the story doesn't end there... of course the driver was missing my king size mattress that apparently got "lost" when they loaded my stuff from one truck to another!  Several of my boxes were crushed and two had actually ripped open because they had piled them on top of one another.  You could tell that not a lot of care was taken when they transferred my stuff.  So, I called the salesman who I first spoke to tell him everything that happened.  He said he would call the owner and try to get it resolved.  It's been 4 days and I still haven't heard from the owner!  I have sent text and left messages and he won't even answer!  What do you think?  Will I ever see my mattress again?  They picked up in FL and the first driver went back to CA where the company is based!

review from yelp.com

10 october 2017, 17:45

Do not use this company if you want your things shipped to you. I had booked with a reputable company when this company reached out to me and they were so friendly they did some digging and pulled the sympathetic grateful card for us being military and having small children even offered us this huge discount and gave me some bullshit story about how they have a soft spot for military. I was told 7 days to move from South Carolina to California after four weeks of not being able to get ahold of anyone I finally get a call saying my stuff is on a truck on its way again two weeks couldn't get ahold of anyone finally someone answered 6 weeks into the process and informed me my stuff had been sitting in a storage unit in Charlotte NC and an ex employee broke in and stole almost all my things my beds my kids beds my 3000 couch my coffee table my sons dirt bikes all my living room furniture and decorations a box of all my sons baby pictures almost everything gone the little boxes we did have left were ransacked and torn to pieces. They offered no help so I had to have a friend on the east coast pick up what little remained of my stuff from their storage unit and cannot get ahold of them at all they refuse to refund me the $700 I paid up front for them to ship me my things that were NEVER SHIPPED not only was not one item shipped but almost all of my stuff was stolen not to mention they refuse to file a claim for any of my stolen items I see a pattern with them saying an ex employee steals things they are crooks and take advantage of families and rob people blind they have over 65 counts of illegal interstate trafficking and multiple other business names they have used in the past they will rob you blind and you'll never see a penny.

review from yelp.com

10 october 2017, 17:45

I would avoid these movers at all cost. They will offer you the best deal over the phone, but what they don't tell you is that they don't guarantee the date of delivery and apparently they don't guarantee all your items will be delivered.  We were told that the delivery would come either on Wednesday or Thursday.  We tried calling for confirmation, and their response was "there is no guarantee that we will be there then".  When the delivery finally came on Sunday, 2 items were missing.  They located one item, and it was delivered the following week.  The other item, is still "waiting to be delivered".  Every time I call, they keep telling me the item will be delivered the following week.  They never have the courtesy of calling me to tell me the status.  I'm still waiting on my item and it's been over 6 weeks even though I was told it'd be delivered already.  Avoid them!!!  They are rude over the phone and if you want to ensure all your items are delivered on a timely basis, find someone else!!!!

review from yelp.com