Mont-Rose Moving Systems

10 october 2017, 17:44

We recently moved from Menlo Park, California to Long Beach, California after 45 years in Menlo Park.  We chose Mayflower (San Jose mover Mont/Rose.) as our mover based on Yelp reviews.  Our contact/sales rep ( Darrin L. ) is very experienced and a pleasure to work with. He was always reachable (cell phone) and readily made changes to the bid as we progressed toward the move and changed the amount of stuff we were shipping. Long story short: Darrin's bid was half the amount of our second choice mover and Mont/Rose moved and packed everything (4 bedroom /3 bath house /garage, piano, and my motorcycle) in one large trailer for a very reasonable price. They even let us store the loaded trailer at their facility for a few days while we drove our two vehicles to Long Beach to do the closing on our new house.Bottom line: nothing, repeat nothing was damaged or lost in the move. They packed all our stuff (furniture, dishware, china, paintings, rugs, tools, motorcycle, piano, etc) expertly in 2 days and safely delivered all to our new house. We are very happy with the service we received.

review from yelp.com

10 october 2017, 17:44

FRANK IS THE ONLY REASON I AM GIVING THEM 1 STAR (and also because I can't give any less).Frank did a great job in being there when we needed him to answer questions and did an accurate move estimate and when problems occurred with the driver, he was on top of it.  But, after Frank, it was downhill from there.1. The driver we got was garbage.  He showed up 2 hours late when the rest of the crew showed up on time.  (He also mentioned how he recently got out of the hospital for a concussion which is always reassuring when all of your life items are in his hands). We showed him EVERYTHING that was going, including a 6x12 foot dog kennel.  Midway through, he said our estimator underestimated the load and we were going to be charged more and to work things out with him.  Mind you, we were supposed to have a pool table and harley included but we ended up selling.  It was around 7pm when he loaded up pretty much everything except the 6x12 kennel and tried to get out of it and pawn it off to another driver because he wanted to pick up another load the next day (How, I don't know).  he said another driver wouldn't be able to come the next day so we'd have to wait until the day after that which was a problem for us since the new owners would have the keys the next day- a problem not for us to solve. After arguing back and forth with our estimator for an hour, they had to unpack things just to try to fit the kennel in.  At that point it was 8pm and since they were finishing up, my husband, mom and I went to grab dinner.  (Later on we would find out we shouldn't have done that because it gave them an opportunity to steal all of the things they did.)2. Our things got "held up" in CA for a couple days so we had to camp out in our new home for an extra 2 days.  Once again, the driver shows up 2 hours late.  It was impossible to inventory things as they came in because they were bringing 4 boxes in at a time, one piece of furniture after the other.   Oh and we had a box of somebody else's shoes which we told them about and was really concerning.It was already 4pm and he hadn't fed the crew.  We got charged for them unpacking 2 mattresses.  We had to throw away a bedframe since they couldn't figure out how to put it back together.My husband quickly noticed a box of tools was missing- worth hundreds if not at least a thousand dollars so we called the driver and a week later he dropped it off, the box was in sad shape.3. Thank God we got full insurance BUT we did not get everything.  Apparently since I singed a paper that the driver didn't explain, we signed off our rights to anything that was missing that they didn't believe.  We lost: a poker table (got the chips but they stole the table), my husband's collection of 30 hats, tv-trays, severely dented my washing machine, didn't take the shipping bolts out..Our grill was bent out of shape, 4 BROKEN dining chairs!!!!, broken china, broken treadmill, missing *new* luggage (so apparently they tagged all the other luggages except the newest one..hmm) there were more on the list too is the pathetic part.We did most of the packing so not all the boxes were tagged which they should have tagged as they were loading.4. Moral of the story:  If you are moving, don't go with one of these big companies, try a local mover (I used ML movers one time and they did AMAZING but they were only local.  In retrospect, I would have done the move myself or paid ML extra to do my move).

review from yelp.com

10 october 2017, 17:44

I recently moved from Santa Clara to Irvine. I am a recent widow and moving is very traumatic especially without my husband. I liked to be prepared and had several issues with the time and location. Brian was very reassuring during the initial questions and quote process. He always answered or returned my phone calls. Lynn was terrific on the phone as was George. The team: Jesse, Mike, Isaac, and Kirby in Santa Clara loaded everything efficiently and didn't stop until they were done. I was worried that they wouldn't have enough time to get the truck loaded or have room for everything. NO PROBLEM.Unfortunately two pieces of my furniture were damaged during the move. Lynn has made the insurance claim process "easy" and I am currently awaiting its resolution. I feel fully confident that the claim will be settled and that my furniture will be repaired. I did get replacement value coverage because I know, "accidents will happen"; so although it will cost me an extra $500 (my deductible), I am not upset about the damage.

review from yelp.com

10 october 2017, 17:44

I moved from Sunnyvale, CA to McKinney, TX in early December 2015.  I got quotes from Mayflower, United, and Allied.  For those of you who are new to the moving industry, the major long haul moving companies work through local agents.  When you ask for a quote from Mayflower, for example, they select a local moving and storage company to act as their agent.  The local moving and storage company actually sends out the representative to give you a quote.  This is important because how good or bad your moving experience turns out to be is as dependent on the local moving company as it is on the long haul moving company.  So take the time to review both the long haul company and the local agent company.I requested quotes from Mayflower, United, and Allied.  They sent agents from Mont-Rose, Chipman, and Golden Gate, respectively.  The agent from Chipman rescheduled three times and tried to do it a fourth time but I wouldn't let him.  The agent from Golden Gate was on time, personable, and responsive but I got a sense that I was being "worked".  Frank Rose was the agent from Mont-Rose and he had a straightforward, no nonsense air about him that I liked.  He was on time (early actually), efficient with his work, and took the time to explain things and coach me on how to keep cost down and how to pack difficult items.  I then studied the reviews on the three moving companies.  Mont-Rose had the best reviews hands down but they also had provided the highest quote.  I decided to talk to Frank again and give him another shot at the business.  He responded well and we identified ways to reduce cost and brought his quote in line with the second highest bid.  Given the reviews and my comfort level with Frank, I selected Mont-Rose even though they were still the highest bidder.  The moving truck showed up on time on the day that we had scheduled for the move several weeks earlier. I am not sure of this but I think the driver and his crew were from Mayflower and not Mont-Rose.  Regardless, they were courteous and handled our belongings and home with appropriate skill and care.  Frank showed up half way through the day to see how things were going.  From my perspective it was going a bit slowly and I was getting concerned that they weren't going to finish that day.  Frank reassured me that they would get it done and in a short while two additional men, Riley and Dee from Mont-Rose, were on the scene.  They teamed up with the first crew and completed loading the truck by 6:30 pm.  That was particularly important because I was scheduled to fly out early the next morning.Although they had given us a five day window when the truck might arrive in McKinney, it arrived on the first day of the window just five days after they packed us up.  The driver, Alfonso and his three man crew pulled up to the house at 8:30 am and were through unloading by 3:30 pm.  They again treated our belongings and home with appropriate skill and care.  They were also thoughtful and careful of their language around my family which was much appreciated.  Four items sustained minor damage in the move.  Two of these were pointed out by Alfonso's crew as they took them off of the truck.  I discovered two more items later as I was moving furniture into place but none of the damaged items were worth filing a claim over.  In my opinion, with a move as large as ours was, it is unrealistic to expect zero damage.  But I have to say, they came pretty darn close.It has now been a month since the move and we have finished unpacking.  There is nothing missing nor were there any extra items.  All in all, I have to say that Mont-Rose did an excellent job and were well worth the extra money.  I recommend them without hesitation.

review from yelp.com

10 october 2017, 17:44

Just moved from San Francisco Bay Area to Portland, Oregon. Mont/Rose was a great mover. Frank did two surveys of our home and made a spot-on estimate of our weight. Frank was also very patient with a number of questions I had regarding the terms of the agreement and the timing of the move. When it came to moving day, the driver, Vincent, and his crew of movers was professional, courteous, and hard-working. They cared for our possessions as if they were their own and took extra time to assemble and ensure that we were happy with placement of the furniture in our home.I highly recommend Mont/Rose Moving Systems to coordinate your local or long-distance move!

review from yelp.com