White Gold Moving and Storage

10 october 2017, 17:38

The Worst Moving Experience.  I have moved many times and had both good and bad experiences; but THIS WAS THE WORST EVER.Movers took forever to load.  Taking small items one at a time.  Drinking sodas and taking breaks in first half hour.  Due to poor performance, I had no option but to call the office and request to intervene after watching about two hours.  Instead of getting better, the foreman became rude, got frustrated and told me I should have never call their boss.  He told me that I made the big mistake.  Pour out his anger on me.  Condition got worst.  They refused to work and ready to leave and I had apologized in order for them to continue.  Afterwards, the workers intentionally ignore my requests.   (Due to delay. we could not load everything and went to the new place).  The truck left and I took few more items and locked up the place and went to the new location.  But the truck didn't come. It is only 10 minute distance but they didn't come so I had to call the office again.  When they finally come after taking more than hour later, they demanded more money in cash in advance before they unload.  I gave in and went to the bank to withdraw cash.  But they took our stuff.  When I got back I heard that they threatened my son (who is minor).  I had to call 911 to report but police was not dispatched nor official report was made because it is consider as civil case in court to settle.  I felt my voice was not heard and more must be done.Physical damages: - broke bed frame- tile floor ripped- scratched sofa- all refrigerator food had to be thrown out due to bring them back following day. - many missing boxes(not arrived)!Alums and pictures and many of my books are being stolen.My son cannot study because of text books and computer power cords were in the missing boxes. My wife"s and daughter"s clothings They were a shame to go to work and school without proper attire. I don't even know how much clothings worth. - Boxes were over turned, spilled... Mattress dirty because it was not wrapped properly. - items are left behind: not loaded. - Left behind not loaded items:Next day, one of the worker confessed that they didn't unload because of the Super Bowl. Extra helpers were hired but they couldn't work because the movers refused to unload. We still had to pay them anyway. They are willing to testify to this.

review from yelp.com

10 october 2017, 17:38

I had some furniture to move to New York for my son. Glad I could give the furniture and thankful I found this moving company to transport the items for me. They were upfront during the entire process and made sure that everything got there in one piece.

review from yelp.com

10 october 2017, 17:38

This company is awesome! Very professional and organized. They were done with the packing after 3 house. Great service. Worth the extra bucks..

review from yelp.com

10 october 2017, 17:38

I was relocating my office from Gardena and needed movers asap. Every one I was calling said they were busy and didnt have an availability for me. I even had one guy say he would put me on the list and get back to me but never did. White Gold Moving sounded good. I called and the guy was able to give me a date and time they would come out. Theyr scheduled me and packaged everything right. The guys were fast and careful especially since it was raining. I am glad I found them. Way better than renting a Uhaul and doing it on my own(my original idea).

review from yelp.com

10 october 2017, 17:38

RUN away from this company!  They have HIDDEN FEES and BAD CUSTOMER SERVICE.I Yeled a few places and Googled a few places for my impending move.  Not having relocated before, I didn't know you had to book weeks in advance.  Due to my short turn-around, despite all the 1- and 2-star reviews for this company (There are 3 listings, with 3 addresses, people!), I hoped upon the few folk who had given 4-star reviews.It started with LAURA.  She was nice enough on the phone, upon initial booking.  Then I could NEVER catch up with her again.  I called each day for 2 weeks, and despite her being at work (and I swear, answering, then faking not to be her once) each day, I could never catch her?  And she never returned a call? C'mon!  My card was charged and I never received a contract.  Yet, the moving company confirmed I had a pick-up date.  That made me trust the system--without a contract.Because I could not get back in contact with Laura, and the persons answering the phone said she was my account manager, even though I had purchased a Yelp deal, ELI would not honor it in the end.One of the worse things about this company were bad customer service.  Three gents showed up to my door--on time, to move my belongings.  Before they could star ROGER needed to review the contract with me.  Because I had never seen the contract, I had to read it.  Apparently, this was a problem with him.  So much so, that he began to CUSS, COMPLAIN THAT HE WAS NOT GOING TO MOVE MY BELONGINGS, AND SHOUT AT ME.  Really?  People, I know you can't tell from this review, but I am a calm personality.  This behavior was UNWARRANTED and UNPROFESSIONAL.  The movers even cosigned upon the fact that their colleague Laura makes these circumstances for them multiple times.  So, is it my fault that the company's incompetence warrants me reading what I'm signing?When I demanded that he call the owner, ELI seemed a rational person, apologized for the oversight, and went through the contract with me.  During this time, I think Roger was simply peeved that he had to start later.  Again, not my fault.  But did that contribute to them breaking my bed frame and damaging (ripping) my couch?I worried the whole time they were there and during the time they had my belongings in their possession.  Moving is stressful enough without all this!To top it all off, when the competent Able Ant Movers arrived at my location, they were under directive not to unload before payment.  HIDDEN FEES DOUBLED THE ESTIMATE, but by this time, I was done! -- I thought.  They lost a box, broke my bed frame, and ripped my couch.  So now I have to file a claim.Eli tried to convince the driver to renig on the fact that a box was lost.  Yes, when the driver left, we had verified a missing box, signed off on it, then I immediately reported to the company.  Eli said he would contact the driver.  Within 1/2 hour,the driver called me to question whether we had just overlooked it.  Really?  THE BOX IS MISSING!So, after sending in pictures and forms online and via certified mail, after a month, they want to offer $100 for over $200 of lost and damaged merchandise?But don't just complain here.  Complain where it counts: bbb.org/consumer-complai…

review from yelp.com