American Best Moving

10 october 2017, 17:38

Horrific!  I used this company for the first time a few years back and they were great.  I used them this last time and it was quite the unpleasant ordeal.  I specifically asked them to be there at 7am, they got there at 8:30am.  Nobody was even in the office until 8am and there's no emergency or after hours number or pager or anything to reach them if no one is in the office.  The manager gives me an attitude tells me they had me down for 8am and there's nothing he could do.  I probably told the girl who answered the phone 5 times that I wanted a 7am appointment.  Even if they had me down for 8am they were still late.  The guys worked fairly fast once they got to me but then the truck broke down.  I had use my own AAA benefits to fix THEIR truck.  It was a mess.  Then once he gets to my new place he tried to tell me it took over an hour to get there when there was actually no traffic (1st time in history) on the 405 and we got there in 30mins.  Here's the icing on the cake....just recently, I decided to buy a new bed frame and discovered that the current one was being held together by tape.  They apparently lost the screws and bolts and jerry-rigged my bed frame together and I would've never known if I didn't decide to buy a new frame (because I thought my current one was raggedy) or when the bed would've finally broke underneath me.  Terrible!

review from yelp.com

10 october 2017, 17:38

This is a follow up to my previous review - I've sent many friends to American Best and they've all been 100% Satisfied! But I just had a friend email me back about some negative reviews he saw about this company. I made some calls and found out that there's another company with the same name out there that has attracted some negative complaints and I guess they're having a hard time separating them from this site. So if you call make sure you Ask for the owner Alex Trejo, he'll take care of you : ) And if its not Alex, then its the wrong American Best Moving Company

review from yelp.com

10 october 2017, 17:38

The ABSOLUTE WORST moving company in the world! STAY AWAY! Hiring this company was like being robbed. I got a quote for half the job (load & storage) but was told it was for the entire move. I specifically asked Alex if this was the amount for the complete move but when it came time to unload into our new house they were late and would not send the truck until I paid them more money in cash at their office. It was blackmail. I had to leave work and go to the bank to get cash and then to their office because family was waiting for the movers at the new house.I am going to take them to court.

review from yelp.com

10 october 2017, 17:38

I had a great experience with this moving company. They showed up on time and helped pack everything up into boxes and wrapped wall photos and furniture. The movers were polite, and very helpful from the packing, moving, to the unpacking into the new place. The prices were very reasonable and I have recommended this company to several other friends who have also had an excellent moving experience with this company as well. They are my first choice and first call for the next time I move!

review from yelp.com

10 october 2017, 17:38

There is no use getting a 'not to exceed' estimate.  I hired them last year to do a move from LA to bay area and they conveniently added quite a few charges that were originally not even talked about.  They also promised to deliver within 2 days of me calling them - it took them 4 more days on top of the 2.  The guys that they sent couldn't assemble the bed (that was part of the agreement).

review from yelp.com