Abbey Moving

10 october 2017, 17:37

Dima and Ilay were the best movers ever!!! Very friendly, and more importantly, knowledgeable in getting everything packed and moved as efficiently and quickly as possible! I will be using Abbey Moving again for any future moves and I will be sure to request for Dima and Ilay!!! Thank you guys!

review from yelp.com

10 october 2017, 17:37

I got a Groupon deal, and I ended up paying $700 total. The guys were nice and very young. During the first hour, they were chitchatting and standing around looking at each other wrap or stack. At one point, all 3 men would be going in the elevator together or stand by the truck when 1 of them is clearly not doing anything. I was told the additional hour would be $160 each hour, so I finally talked to the guys and asked them to be more efficient. They argued a little but obviously knew exactly what I was talking about. They became more efficient and conscientious after our talk. However, the last hour, 1 guy was no longer helping. He stood on the truck and folded blankets slowly. I had to ask him to lift things with me, so that I can get him involved. Honestly for $160 per hour, this was not worth 3 men. I paid for an extra hour for sure because of the standing around. Very disappointed and do not get 3 men, 2 will suffice.

review from yelp.com

10 october 2017, 17:37

This was the worst experience with a moving company that I have EVER experienced. I agree with a previous reviewer on how this company has any 5 star ratings. I found this company on Groupon, but instead of going directly through Groupon I wanted to give this business the whole amount and not the little that they would have gotten if I was to buy the Groupon directly. Upon doing this I scheduled a time and date to move a week in advance to avoid any loop holes. I was confirmed and scheduled, but for the wrong amount quoted. I called and spoke with someone to have this changed before I signed the agreement. The gentleman I spoke to confirmed that this would be changed and I would be sent a new confirmation that same day. Almost two days later, I didn't hear anything. I called back and he forgot and sent a few hours after that. I shrugged it because everyone is human and people forget. My move date was scheduled for a Sunday at 2-5PM, and prior to that I had to setup a reservation to use my loading elevator for the same time frame. I receive an email Friday night (weekend of my move) asking me if my move could be moved to the morning time. I had already made prior arrangements to have furniture picked up at a certain time, and that time would conflict with their morning time frame. I responded back via email and simply asked how this would be done with the time confliction. He stated that it could be done for the allotted time, but never confirmed with me nor did they ever get confirmation from me that this was a go. Because simply assuming something as so, after working all day that Saturday, I gave them a call to go over the details that would be happening the next day. I explained to them about my furniture conflict and also mentioned my loading dock time for use. He begins to talk around my questions not answering it clearly at all. After about 5 minutes of this, I asked the gentleman if he could see how confusing this is for me since I have a big move coming up the next day and I have no idea where I would meet my movers. He hangs up in my face mid sentence. After calling back at least 5 times and being sent to voicemail each time, I send an email explaining my confusion and frustration. I never receive a call back, but I do get a very nasty email from the gentleman I presume was on the phone. He starts off by saying that he didn't hang up in my face and that the reason my phone call wasn't returned is because he had more important calls to make! I had never been so insulted in all my life! After saying this, he goes to tell me how I have messed up their arrangements for moving and that they had "accommodated" me to move in the morning. I don't understand how a move that was never confirmed trumps a move that is confirmed in writing with a signed agreement! The rest of the emails sent from this company were even more insulting than the next, and if I had the choice to choose a different mover that last minute I certainly would have! After making several phone calls to my new residency I was able to move things around and take the time in the morning...after all, I had no choice!The two movers assigned to me were ok. They were extremely slow and I felt that they were doing this on purpose to get more money out of the deal. They even took a 45 minute lunch break DURING my scheduled move time. And although it wasn't added as time, it was totally inconsiderate and made my move day even longer and more stressful. I was so ready to be done with this company. The prices are ridiculous for the service and forget about being treated with respect with this staff. My roommate who also used them the very same day had a similar experience with this company AND they were extremely rude to her during the move. I would NEVER recommend this company to ANYONE!

review from yelp.com

10 october 2017, 17:37

Called these guys to get some details about upcoming moving in Bay Area. Competitive rates, friendly guy explains all clear and easy to understand. Can't wait to work with you guys.

review from yelp.com

10 october 2017, 17:37

the customer service was kind of questionable, but movers themselves were great. abbey moving did call the day before to tell me theyd be coming outside of the initial morning window i booked for but on the actual day of, they were still late outside of the new estimated time WHICH IS COOL IF i could have just been kept informed. on the day of, the office answered ONE out of my like 30 phone calls i made over the course over a few hours that i was kept  blindly waiting. the office was also supposed to call me back but never did. BUT i will overlook this since daniel and his guy (the movers that came) were so fast and friendly. minus the time and the unanswered calls, everything went VERY smoothly and quickly, and once i was in contact with daniel, he was v communicative and responsive. five stars for daniel and the other guy, negative one star for whoever is manning the office.

review from yelp.com