1st Choice Moving & Storage

10 october 2017, 17:42

Used this company for a long distance move recently. There were some issues with the company including communicating with the movers because we changed storage facilities and the movers were not notified. Once that and other issues were resolved the movers-Guy and Trent were great. They were courteous and professional (nothing broken or missing) and were on point with delivery, quickly moving items for a small home into storage with an 1 1/2 hours. The company gets three stars and the movers get five stars.

review from yelp.com

10 october 2017, 17:42

I would avoid this company and recommend not using them. Here is a summary of my experience with them. Over the phone estimate: Sales guy seemed friendly and was very calming. But it was all down hill from here. Pick-up: They came four hours early. So having planned to box up a whole bunch of stuff in the morning, I was caught off guard. Then the delivery guy said it would cost me each time they packed a box for me. So my wife and I scrambled to pack boxes while they were moving other stuff. Really stressful. I will give credit to the mover who did my pick-up. We made friends with him and he packed all my stuff really well. Used a ton of blankets and lots of tape and really did a good job packing the furniture. It is because of him that I give one star.During the Move: After being assured that delivery would be 7 to 14 days, after a week I tried calling the company. However, I couldn't get a hold of them. First time I called they said they would check status and call me back. Never called back. Second time my wife called and it was the same thing, they never called back. Third time the clueless girl put me on hold and left me there until I was dropped. At this point I was fuming and scenarios where they just stole my stuff and sold it were playing out in my head.  Finally I got a hold of the girl again and got her to tell me my stuff hadn't left the pick-up. This was two weeks later. She said my stuff would make it there in another week.Pre-Delivery Discussions with Driver: This was just a horrible experience. The driver called me and told me that in order to deliver to my location it would be a four hundred dollar shuttle fee. He wouldn't drive into my city. The asshole sales guy failed to mention this to me... probably on purpose. I called the driver and asked why they didn't mention this to me even though they knew I was moving to this city. He didn't care and just said "my truck isn't going into the city." Then he gave me two options "One - I drive the stuff to you for $400 or option two you can have me drop your stuff off at a storage site, rent a Uhaul and get it." I said "Well with option two, will you still help me move items into my house or re-assemble anything?" He responded "No, but you can hire two Mexican's at Homedepot." I was shocked that the guy said this. Then he continued "see with Option two you will save  $200 because you can rent the truck for a $100 and the Mexicans for $100, this is what I'm going to do anyway." WOW. THANKS DRIVER. Sounds like a win win for you. Why would I want to rent a truck to get my stuff? That's why I hired this craptastic company. Can you believe he basically told me he is going to pick up two day laborers at Homedepot? I can't even believe the dude said that to me. I gave him some crap, but I mean they have all your stuff so there's not much you can do. Delivery: The driver shows up at 9pm with two guys that I really doubt work at "First Choice." The driver grabbed my money and I didn't see him again. I don't even know where he went. I think he went to another location or a bar. I seriously didn't see him again. So here I am with two dudes and just telling them what to do. But they were good about it thankfully.  I helped them move a lot of the items actually. It was so late that if I wanted this thing done I knew I just had to roll up my sleeves. Damaged/Lost Items: I could hardly believe it, but everything made it. And it looks pretty good. Just a few casualties. I would give them a star for this, but I think it was only because we were lucky to get on the  good side of the packer at our pick-up.Overall: I wouldn't recommend this company to anyone.  **Update - I just stumbled on this article about the company. Scary!thedenverchannel.com/new…

review from yelp.com

10 october 2017, 17:42

I signed a contract with this company to move my household belongings from Denver, CO to Newport News, VA.  The contract stated that they would deliver within 21 business days of the agreed upon earliest delivery date.  On the back of the contract there was conflicting information stating that they had 30 business days to deliver.  Regardless, the items have yet to be delivered to me and it is past the 30 business days.  During the duration of the move the company refused to call me back and rarely answered my calls until I started calling multiple times a day, every day.  The consistently lied to me and changed my delivery date weekly; when the items would not arrive I never received any communication as to why.  When my items finally arrived on the east coast they placed them in storage and could not give me any reason other than "we just couldn't get them to your house."  The manager (Guy) tried to blame me for not answering my phone on the day they could deliver; in reality they had never called and there was no message (as can easily be seen by my cell phone records).  The dispatcher, Jesus, blatantly lied to me by telling me that the storage facility was going to deliver my items.  When I spoke to the storage facility they informed me that they never said this and Guy (the manager of 1st Choice) actually told them to hold my items indefinitely.  Guy assured me, again, that my items would be picked up in 3-5 days and brought to me - but I have been told this countless other times.  When I asked for a full or partial refund he refused to give me either and told me I could submit a claim after I made the full payment and "possibly" receive 10-15 dollars for everyday it was late.  He did not seem to understand the fact that the contract was breached and did not care the he was being reported/and that I am taking him to small claims court.  On the BBB website it can be seen that they have over 100 unresolved complaints regarding the same issue...I wish I had checked with them before moving.

review from yelp.com

10 october 2017, 17:42

Please, especially if you are doing a long-distance move--DO NOT USE!This company did not honor their word to me on delivery time frame; when I complained to the office they delayed even further; when the delivery did arrive it was over a two-night time period ridiculously late at night; and items were lost and broken. (I gave them one star because it cannot be left blank).I booked our move with this company because they told me they could provide me with the 5-7 day delivery time frame I requested. That should have been May 29-31, 2010. Though I was assured via email on 5/26/10 that we were "still on track for the 5-7 day delivery period, though it would be closer to 7 days", the truck actually arrived on June 12 at 10:30pm (staying until 3:30am!), and also on June 13, arriving around 8pm and finishing around 11pm or so. There were only 2 delivery people, and my husband and I had to help them move everything in the pouring rain. The second night, they actually hired street people to help as well (I use the term "hire" loosely, because what they actually did is promise the street people one price and gave them less money). Hiring these street people was the best thing that could happen for us, though--since they were far better movers than the 1st Choice employees! 1st Choice chipped and cracked furniture and other items, breaking the legs off of one cabinet. We also received one leg from our 3-legged end table; the rest of the end table did not arrive. They also lost a speaker. Because of the delay in delivery, my husband had to reschedule a job interview. We then had to buy him clothes and shoes to interview in, as well as food for those two weeks we had not planned for (since we had no cookware). Since they had our computer, we could not do work for our clients that was due. We had to sleep on the floor for two weeks, which aggravated some health issues .Additionally, after agreeing on a FINAL PRICE ahead of time, each new First Choice Employee told us there were going to be higher costs. When the movers/packers came, they told us that we had been underestimated (even though an employee had come to do an in-person walkthrough, in order to give us a quote). I pushed back saying the sales person and I had an agreement, and we didn't have any more money. The same thing happened when the delivery came; the truck driver told us there would be more costs. I told him that we did not have any more money besides the cashier's check for the remainder. I can see from the reviews online that this is their regular M.O. Please, the only way this experience can have any value is if it prevents someone else from this horror. I wish I would have looked at reviews before I used them--it seems my experience is extremely common.

review from yelp.com

10 october 2017, 17:42

HORRIBLE!!!  NO JOKE!  92 complaints from the BBBin 3 years!!!!!.  It has taken them 4 weeks to deliver my Mother's furniture from Tucson to Illinois.  We were told that 1. The truck had a mechanical error and then told that there was "incliment weather"  my mother was called on three different occasions saying that the furniture would be there in 2-3 days.  All customer service wants to do is pass the buck.  When I called to complain the customer service person, Maria was tripping over her words and was completely unhelpful.  STAY AWAY!

review from yelp.com