1st Choice Moving & Storage

10 october 2017, 17:42

Moving sucks!No matter how near or far you're going, no matter how much stuff you have, I cannot imagine that moving is ever fun... and I have the mentality that it's much better to hire a moving company than to attempt to take the challenge on by yourself or with friends... So, enter Eyal (sometimes referred to as 'Al') at 1st Choice Moving & Storage.  I could tell I was in good hands from the first phone call.  He had me at 'hello'!I called and told Eyal about how much I had to move and my ideal moving date.  He set up a time that was convenient for me to have someone come over to give me an estimate.  The guy showed up on time and Eyal called to confirm.  Once that was over, I felt my quote was pretty reasonable, and trusted 1st Choice with the move...On moving day, the crew of 3 people showed up promptly and did a fantastic job! They wrapped and padded all of the furniture so as not to damage it.  They were friendly, reliable, hard working, and trustworthy. My move took around 4 hours total - and I had 2 stops since some of my stuff went to my boyfriend's (where I now live) and the rest went to a storage location. The guys were awesome and didn't complain once.  I mention that because I was not the most organized and I am sure that was kind of frustrating for them.I hope I don't have to move again for a long, long time... but if I do, I will not hesitate to call 1st Choice Moving & Storage again - I recommend that you do too, and ask for 'Al'!

review from yelp.com

10 october 2017, 17:42

If I could give zero stars I would.  This has been the worst nightmare move of my life.  I moved from the east coast to phoenix for work.The story of my move goes like this- I booked with one company paid them, then another company shows up on moving day (I had to leave that date bc my lease was up) they said I had more stuff and that the move was going to be more expensive cubic foot wise.  I had no choice but to pay them, or leave my precious belongingsFast forward 1.5 months later, 3 weeks after my designated delivery time.  and my things finally show up via a rental Ryder tracker trailer, some driver who barely spoke English and 3 arizona moving guys.  So apparently 1st choice was going to be my movers for the last leg of the journey.  They proceed to tell me that I would need to pay more bc they need a smaller truck to unload.  I said no and drama ensued.  They finally agreed to come back with my things in 2 hrs tops via smaller truck, but did not return until 12 hours later in the evening.  No one called to give me notice or say they were running late, I had to find the company phone number and call myself.As my things were unloaded everything was smashed and damaged.  It looked like the played baseball with my stuff before delivering it- probably bc I refused to be ripped off.  Then the moving guy tells me that he delivered the legs to my $1000 table to another address and gave me his word that he would personally deliver it himself the following day.  Mind u I'm writing this a week later.  I continued to call the company to find out the status of the dining room table legs only to be told by the boss that it was "his day off and that he will check when he has time"...no apologies or phone calls updating me.  I have to keep calling them myself.  So no legs to table, broken smashed up things, awful customer service and out of money.... Will go to court next week for cost of new table wish me luckAvoid avoid avoid- i can only hope that my life here will only get better from this

review from yelp.com

10 october 2017, 17:42

I must start by saying the movers at the near and far ends were AWESOME!! They were all professional, courteous and kind.They picked up my things in Denver in Dec 2013 to move into storage until Sept 2014, when I contacted them with my delivery address. The entire time my things were in storage, I had repeated experiences of Mara Reyes' incompetence. Just when I thought she couldn't be less competent, she would surprise me again with that damn monthly bill. EVERY SINGLE MONTH, she would send my bill around the 30th, due on the 1st, inclusive of a $10 late fee. I called and gently explained that it was impossible to incur a late fee since I hadn't been previously billed. EVERY SINGLE MONTH, she apologized and promised to fix it and that it wouldn't happen again. EVERY SINGLE MONTH, a late fee appeared on my bill. EVERY SINGLE MONTH I relived this same exercise with the ever-incompetent Maria Reyes.That was my sampling of the frustration that was to accompany my final delivery. All this time I'm thinking my things are safe in their professional climate-controlled storage facility. When I called to schedule final delivery, I was blown-off, and experienced my first real twinge of anxiety - I seriously began to wonder if my things had been sold on ebay or craigslist months prior, as I continued to faithfully pay my monthly storage fee. After daily persistence spanning nearly 2 weeks, I finally got a delivery time-frame out of the ever-incompetent Maria Reyes. Actual delivery was a day later than what she told me, but I was overjoyed when I saw the truck pull up! Fully half of my joy was in believing that I'd never again have to deal with the ever-incompetent Maria Reyes. I probably wouldn't be writing this review except for what I later discovered... as I said at the start, the movers themselves were fantastic! And I'm grateful for being the Type A person I am. I made my own inventory list before loading the truck in Dec. Because of my list, I was able to quickly determine I was missing two very integral items: the LEGS and BASE to my pub table (the chairs and table top strangely made it), and a custom-cut glass shelf that goes to my antique vanity. So I have a table I can't use, and an antique with diminished value, thanks to the ever-incompetent Maria Reyes and her cronies. What's with hoarding the table legs - I read this also happened to another reviewer - seriously!!!I blasted an email to every person I'd ever spoken with or emailed there plus Customer Service, and was lucky enough to hear back from "Elena" who sounded sincerely empathetic. Although I believe she tried her best to locate my missing items, I'm certain now that I'll never see them again. But THAT'S not even the most disturbing part. Are you ready? Here it comes...I KNOW for a FACT that some of my things were USED!!! First, the obvious - my vacuum cleaner. The brush was LOADED with hair - and it wasn't mine! Being Type A, I would NEVER ship my vacuum cleaner in such condition. Further, the poor motor sounds like it's been beat to hell. Whoever used it must have been vacuuming an entire motel every day for the entire time it was in "storage"Next is the stool that goes with my vanity... the seat cushion was down to one little screw keeping it attached to the base. When the movers collected it in Dec, it was firmly intact. It has a cloth cover and I shudder to think of whose bare buns graced its surface for roughly 270 days. Needless to say I have a recovering project in progress...Last thing: instead of cardboard boxes, I packed most of my things in large "rubbermaid" bins, and taped the lids down. The tape was broken on almost every one of those bins. Normally I would chalk that up to movers grabbing them where they're taped and it naturally breaking there. But given this experience, I am convinced that someone(s) [I know that's not really a work but you get the idea] anyway, someone(s) went looking through AT LEAST SOME of my bins to see what household additions they might find.I have no idea what else was taken, and it sickens me to know there are people out there who think this is OK. I'm talking to you Maria Reyes.But hey, I'm healthy, I'm happy, and I believe in karma :-)

review from yelp.com

10 october 2017, 17:42

This moving company STEAL customer's stuff! I want to rate 0 star if there is an option.No picking up the phone call, only give promising words without any real action. This is the most horrible moving experience I have ever had in my life.I moved from Chicago to California. I have waited a month for the "I will call you back in 5 minutes", "The driver is calling you in 20 minutes", "We are delivering your stuff in this week". When finally my stuff got delivered, there are a lot of damage, but it is reasonable since it is inter state move. HOWEVER, I had a 90% brand new 48 inch Samsung TV, in the original sealed box. When I opened it, I found a old crappy 21 inch LG monitor in it. The agency kept saying "we will investigate the missing item for you" But this is not a missing, this is STEAL. I hold my review for a while cause I wanted to give them a chance to prove they are really investigating it and gonna take responsibility of my loss. But they can not be reached since then. NO PICKING UP THE PHONE AGAIN, just like when I was waiting for schedule my delivery.1st USA Moving & Storage are same company as USA Moving and Storage, you will reach same people if calling. STAY AWAY from these two companies.

review from yelp.com

10 october 2017, 17:42

GETTING COMPLETELY SCREWED OVER BY THIS COMPANY WAS ONE OF THE WORST EXPERIENCES OF MY ENTIRE LIFE!!!!!    I agree with previous reviewers who say that Gabby M. must have a friend that works there or she used to work there, because EVERY other reviewer has had a horrible experience with this company.    There is no way for me to describe how awful my experience was with them from beginning to end. My mother had just passed away and I was moving to another state. I shopped around for quotes and decided on first choice moving and storage, especially because when I moved to San Diego I was going to be staying with family friends for a few months while I was looking for an apartment, so I needed the storage aspect of them as well. Of course they gave me a pretty good 'bait and switch' quote, but because I've never been through this before I didn't get a written quote. When the moving crew showed up on moving day he took a look around and said it was going to cost more than what I was quoted. I knew it didn't seem right but what could I do? My house was all packed up & I was about to hop in my car with my cat & drive from Colorado to California. I was already completely overwhelmed so I just agreed to it but knew that it didn't seem right.    The next red flag was even though I had been very clear about needing to store my things for a few months, about a week later some guy named Brian called me from first choice and said he was in the truck and he was ready to drop my stuff off! Several phone calls later it got sorted out, but this was a precursor of the nightmare to come. I wish at that point I had just had them drop my stuff off and put it in a storage unit myself here in CA. Or of course I wish I had never hired them at all!    A few months later I found an apartment and was ready to have my stuff delivered, so I called them several weeks before I needed my things and we settled on a date that would work for both of us. However, they were TWO DAYS late to drop off all of my things, and I had to leave a party I was hosting at the family friends house in order to meet the movers to drop off my stuff. It was the worst timing ever, very unprofessional, and two days late! The first thing Steve the head mover said when he met me was "Why did you get ripped off so bad?" He knew for the amount of stuff I have that I got double charged. I also was charged double storage. This is COMPLETELY UNCONSCIONABLE, and I wish I could sue the pants off this company. Unfortunately I was pretty traumatized from moving all by myself to a whole new state, as well as still grieving the loss of my mother so I didn't fill out the paperwork within the allotted time. I think they know that people are very overwhelmed when they are moving, so they keep scamming people over and over. I even went to a lawyer who said I'd be lucky to get half of my money back. I am definitely going to finally file a report with the BBB. I hope these guys go out of business in a big way where they go bankrupt.    So to add MAJOR insult to injury, Steve who was dropping my stuff off said that the movers who picked my things up said I was flirting with them & that I "wanted them all". (Nothing could be farther from the truth, yuk!) I am totally disgusted! In addition to COMPLETELY ripping me off, there was implied sexual harassment disrespect. I can't believe that so many aspects of this company would rip off an innocent woman trying to move by herself. ON TOP OF ALL OF THIS, many things were damaged, including the most precious item of all which was an antique table from my grandmother. I had to pay $150 to get the table repaired and it will never be the same but at least it is usable. I don't use the word hate very much, but I HATE THIS COMPANY!!!! I wish I could give them 0 stars. They are disgusting! So awful, deplorable, & shady. F-YOU FIRST CHOICE MOVING AND STORAGE!!!!!!!!    P.S. - I just read Heather P.'s review & it reminded me that as they were leaving I looked in the back of the truck & there were several items of mine still in there, clearly marked with green stickers that they had labeled all of my things with to differentiate it from the hot pink stickers they used for another delivery. I'm SO glad that I took a glance in the truck as they were closing the door and saw several items of mine still in there, including a really nice guitar that was a gift from my brother. There were 3 or 4 large items of mine right by the door, so you can't tell me that they didn't see them. I think they do it on purpose so they can take those items for themselves. I like how Heather used the word 'violating', because that is what they are. Except for the 'fake nice' guy who gave me the quote... It is definitely a 'bait and switch'! I can't believe the people who work for that company continue working there. They must hate themselves or be really bad people. I HOPE THEY ALL GO STRAIGHT TO HELL

review from yelp.com