Brick by Brick Moving

10 october 2017, 17:42

Recently we moved from north to south Austin. Part of that move also required us to empty a storage facility in Georgetown. I chose to use Brick by Brick for moving from house to house but chose a cheaper company to move items from storage: a refrigerator and miscellaneous office and living room furniture, but no boxes.Brian and John were professional and super industrious. John and Brian look like professional weight lifters first of all. (I'm not saying that to be creepy, but only to make the point that brute strength actually makes a huge difference in how smoothly your move goes.  I witnessed it first hand. If someone's strong they don't drop stuff and break it.  There wasn't a guy in the other crew that looked like he could bench press any more than I could. I felt a little cheated and taken advantage of. It shouldn't be a hobby.  The other guys didn't seem too bright or especially caring either. Even though there were more of them, they were slow and sloppy and seemed to think every time they dropped something, it was funny. John and (Brian didn't waste time and were never sloppy and worked 10 times faster than the other mover with his larger crew). So, did I save any money, really?  John and Brian did more heavy lifting with less effort than the other crew who were slow, and made a deep ugly dent in my brand new 2,k refrigerator. The economy mover also  broke a handle (which shattered the glass facade) of a chest of drawers. Brian and John had to assist the 5 skinny, guys on the other crew and ended up moving my refrigerator into the fridge space themselves as the economy crew insisted it 'wasn't possible" to lift the refrigerator. I was ready to give up, too, after I saw them ram the refrigerator into the counter top and scratch it .John and Brian took over and easily lifted it above the counter,and slid it into space. Also the equipment Brick by Brick  brings makes a huge difference. Walls and doors are completely protected. There was not one scratch on anything they moved.They are THE NICEST, most pleasant guys, too. They were concerned about helping me (a widow) and ended up even packing items for me to help us make it out of of the other home in the timeline needed This went WAAAAY above and beyond. You don't SAVE money going with a cheaper company. These guys were awesome, they're worth every penny.

review from yelp.com

10 october 2017, 17:42

I was impressed with the reviews of Brick by Brick so I contacted them by email on May 13 to ask about getting an estimate for an interstate move.  Tim (the owner?) came out and surveyed all of our stuff on May 16.  Tim was a very friendly guy who seemed to really know his stuff.  However, my first clue that there was going to be a problem should have been the fact that I didn't receive a quote from the until May 24.  The estimate seemed fair and I made contact with Brick by Brick to get some final info so that we could schedule the move.  This is when everything REALLY went south.  Long story short, I ended up calling and emailing Brick by Brick at least 5-6 times (I event sent a message to Tim's cell phone at least once).  After approximately 10 days of trying (and waiting) I had no choice but to give up because my moving date was coming up fast and we had to secure a mover.In my opinion Brick by Brick exhibited what I feel was a total lack of customer service in how they handled my inquiry.  One bright spot in all of this is that the person who answers their phone (Elaine) was very patient and professional in her communications with me and she constantly assured me that Tim knew that I had called and emailed and that he would get back to me (although he never did).Very disappointed!!

review from yelp.com

10 october 2017, 17:42

Brick by brick beat the competition by being honest and properly protecting our floors and house from damage, despite them being a few pennies more than other companies we checked with. The company Two Men and A Truck wanted to charge us to protect our home from damages caused by their employees, where as Brick by Brick automatically includes things such as floor and banister protectors. Brick by Brick's workers were very good at knowing the best way to move our stuff. Honest and friendly.

review from yelp.com

10 october 2017, 17:42

We have moved cross-country numerous times, using all the major national carriers and none of them hold a candle to Brick by Brick.  They were prompt and professional and their price was very, very reasonable. They handled our family heirloom furniture with great care without any damage to our belongings. We will definitely be using them on our next move.

review from yelp.com

10 october 2017, 17:42

I have never used movers before and was apprehensive about how it would go since I am particular. My experience with Brick by Brick Moving was very positive.  I have a feeling that this company is as good as it gets.  They work hard and efficiently and did a great job loading the truck in a manner that did not waste space and also protected furniture. We arrived at our destination with no damage.  It is clear to me that the movers are professionals. They knew how to move furniture very well. I learned a lot just watching them.  I also appreciate that they had a cheerful attitude while doing their job and made me feel comfortable that they were doing their job well. I would use them again in a heartbeat since my experience from my first phone call to arriving at my new home with everything intact was a good experience.

review from yelp.com