Unverified
9 reviews
  • Serving: 4825 W 34th St, Houston, TX 77092
  • Phone: (713) 680-1964
  • Site: uhaul.com
  • Address: 4825 W 34th St, Houston, TX 77092
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U-Haul Moving & Storage at West 34th St

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U-Haul Moving & Storage at West 34th St rates

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Reviews of U-Haul Moving & Storage at West 34th St

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10 october 2017, 17:42

Horrible experience. I reserved a trailer Sunday, with my credit card. Arrived Monday at their non air conditioned office to find only one employee working and a line of eight people. Checking each one out took upwards of 15 minutes. Fortunately some customers were couples but I still ended up waiting an hour in a hot building with no breeze for a transaction that should take five minutes, tops.Not sure if this is typical of uhaul but I'm never going to this location again.

review from yelp.com

10 october 2017, 17:42

Mmmm nope. Never again. I may try Craigslist next time I need a truck or rather ask a stranger if they want a full tank of gas. $90 for what was supposed to be a $19.95 truck rental for 5 hours. I know theres always fine print but geez. Find another way, highway robbery!

review from yelp.com

10 october 2017, 17:42

I was contacted by U Haul representatives and they advised saw my complaint and fixer to the situation by reimbursing partial payment.

review from yelp.com

10 october 2017, 17:42

The rental itself did what it needed to do, but the customer service is horrible. I reserved my uhaual online and scheduled a pick up at 9 a.m. However nobody was there until 9:15. No one greeted me so  I waited about 5 minutes before asking what we needed to do. We were told that we were let in as a courtesy and they still had things to do before helping me. After being treated this way we called the manager and still a week later, no returned call.  Also, since we were driving off their lot 45 min past the sched time, it would have been nice of them to allow us to keep the truck an additional 45 min. All we wanted was to be greeted and out of courtesy let us know it would be a few minutes while they set up, due to them being late. Very unprofessional,  so glad I didn't use them for my storage.

review from yelp.com

10 october 2017, 17:42

Very disappointed in the service I didn't receive. I called ahead to verify if there was propane and since it was sprinkling a bit she refuses to fill propane because she doesn't want to get wet. I'm sorry but if you don't want to do your job....get a job where you will want to do your job. I'm so annoyed!!!!!

review from yelp.com