U-Haul Moving & Storage at Nrg Stadium

10 october 2017, 17:42

Ugh Moving. Never fun. But this U-Haul company made getting and dropping off the truck easy! I made the reservation online about 5 days before we wanted the truck. We said we wanted the truck at 1. We were there to get it around 12:30 and they did not make us wait till 1. Both of the workers were very friendly. We did a walk around of the truck with a worker to look for damage. Then he went over how to drop the truck off after hours and we were done. We were there about 10 minutes. The truck was nothing special. We got the 14 foot truck to move an 1100 square foot townhouse into a 880 square foot condo. We mainly moved our furniture and it took two trips. We had a couch, two chairs, a queen bed, a twin bed, two desks, kitchen table and two bookshelves. Our truck was $19.95 plus 70 cents per mile. Since we moved around the corner we went with the smaller truck and two trips instead of a bigger truck and one trip. One thing that would have been nice about the bigger truck would be it is lower so you don't have to lift boxes as high to get them in. Since we were returning after hours we did not need to get the truck back within the 6 hour time limit. So we had the truck for about 9 hours. The only thing with that was the place isn't in the best area so we left as quick as we could. I would use this place again to rent a truck. On a map it looks far away from the Medical Center but its really close!

review from yelp.com

10 october 2017, 17:42

A+ customer service, always quick, always have exactly what I need. I actually go out of my way to rent from this location. They have a plethora of trucks and vans always in stock.

review from yelp.com

10 october 2017, 17:42

these guys couldn't be nicer. spent a few very hard days traveling and emptying my son's apt and moving to storage here in Houston in August heat and humidity. our truck and storage rental were smooth and helped make an unpleasant chore a little less lousy. storage is clean, dry and cool and our truck had like 1,700 miles on it and the AC CRANKED! I absolutely will use this location again!

review from yelp.com

10 october 2017, 17:42

So it's really hard to write a review like this without making things personal (if I go to this location again, I will be happy to further update my review)They were significantly understaffed for the store's opening at 9AM (only one employee for the first hour), so it was extremely slow to just pick up a trailer. Furthermore, the information online regarding how much the trailers can hold was not very helpful. When you say-- "holds studio apartment," I (mistakingly) assumed that the trailer would be able to accommodate one queen sized bed. The box spring fit standing up in the dimensions but just couldn't fit through the doors (literally by 1inch), although the mattress did! It didn't say this online, and neither did the attendant in the store!When we went back to exchange the trailer, the attendant was super unhelpful and clearly frustrated with the lack of help she had (still only 2 employees) so she kept insisting they wouldn't do anything but we were welcome to wait for approximately 40 minutes. Her annoyance was clear though. I don't blame her, I don't have high expectations of uhaul, I just hate how everything had to happen. We were given an older looking trailer, so maybe the door design had changed? I feel like mentioning limits is a courtesy but helpful customer service is a requirement.

review from yelp.com

10 october 2017, 17:42

I have rented through uhaul before but this by far was the WORST experience. The rental was fine, but the customer service was terrible by any standards. I have never felt so disrespected by a customer service representative.We show up on a Saturday without a reservation, which wasn't a problem. We rented a nice sized truck for a good price. We told the guy where we were moving to and it's not more than 30 miles away. Guy hands us the keys, tells us to check the gas tank and mileage and write it down. He must have assumed we were going to drop it back off at the same location because that's where the issue starts.A few days later we are charged over $200 because we returned it to another location. Fine. My partner calls to dispute the charge with corporate and they tell him to contact the store directly regarding the charge. He calls the store and explains the situation, and the guys first response is, "so, you have a reservation?" My partner was not happy at this point since he was obviously not being listened to. What made it worse was the fact that the employee told him to "go f- himself" and hung up the phone after he asked for the employee's name and to speak to the manager. Sure, it can be tempting to say that to a customer who may even deserve it. But you NEVER EVER say something like that out loud.

review from yelp.com