Southland Movers

10 october 2017, 17:41

I used Southland Movers for a second time for my recent move and just like the first time, which was about 4 years ago, they did not disappoint. When I called to schedule my move the employee who assisted me was very nice and answered all my questions. They were able to get me scheduled within the time frame I needed, which I was very grateful for being that I called less than a week before my move date. The movers were scheduled to come on a Monday and the day before, they called me to re confirm all the moving details to ensure everything was correct. I was assigned a 2 man crew at a rate of $205.00 for the first 2 hours and $65 per hour after that. I was told they would arrive between 8AM-9AM. They arrived at 9AM on the dot. Upon their arrival, I was greeted by George and Raoul who were both very nice. George assessed my place to get an idea of where they needed to get started and after going over the plan with me, they quickly began. They were very careful with my things, which I could certainly appreciate. They use blankets and plastic wrap when moving your furniture and other delicate items. What I absolutely LOVE the most about this company is they have wardrobe boxes. BIG round of applause for the wardrobe boxes! They were a lifesaver when it came to moving my clothes. I was able to keep everything on the hangers and just load them onto the racks which were inside the boxes. The movers then loaded the boxes on the truck when I got done. When I got to my new place, all I had to do was take my clothes off the box racks and hang them up in my  new closet- easy breezy!  Quick tip- if you have a lot of clothes, make sure you request for them to bring extras. So thankful they brought extras for me! Another tip- if you have any type of furniture with jewelry in it that needs to be transported, they will not move it which is why I took away one star. I have an Armoire and another jewelry holder piece that I was expecting them to load on the truck but George told me they don't move those kinds of items, as they don't want to be held liable for jewelry that could possibly get lost during the move. That's understandable but I was caught off guard and was left looking like "how am I supposed to get this moved though?" Luckily, George and Raoul were able to place the 2 pieces in my car (thank God it fit!) and took it out for me when we got to the new place.  As far as timing, they seemed a little slow moving my stuff out of my old place, but seemed quicker moving everything into the new place. The move started at 9AM and they got done around 12:30ish, which I guess was decent considering we only had to travel about 7 miles from the old place to my new place. I'm sure had there been 3 guys they would've gotten it done faster. Overall, I was pleased for a second time. From their website to their employees, Southland presents itself to be very professional and you get just that when they show up to your doorstep. On their website you can see where they are a BBB accredited business and have an A+ rating- that alone speaks volumes. When it comes to my personal belongings being moved around, I want "the best" and Southland Movers have once again proven themselves to be just that!

review from yelp.com

10 october 2017, 17:41

2nd time using their service. On time as usual! They waste no time. Got there and got their job done with out lagging. Very professional.

review from yelp.com

10 october 2017, 17:41

First, let me say that the crew was really great. Hard workers, respectful & careful. The problem is with the owner of this company (Adam)! Make sure you settle any outstanding issue, such as broken or damaged items. He'll take your money; take your damaged items to "fix and return them"......and you'll never hear from him or his company again! I've called and emailed, and left messages with his staff, for almost three months....NOTHING back! I now have a 42" Plasma TV that's unusable because they cook the stand to repair (among other things). Can't hang where we need it; so there it sits....propped up against the wall, unusable. I gave him plenty of chances and warned him that I'd write a negative review!Additionally, Adam personally came to estimate our move; and then the day of the move, we ran out of space on the 2-trucks he sent. Took another entire day, and then he tried to charge me the full day "truck charge" for the third truck, which would not have been necessary if he'd have sent the two large trucks necessary on the first day. This was a relatively expensive move, well over $4,000; you'd think he'd care enough to follow-up!

review from yelp.com

10 october 2017, 17:41

These guys were awesome!Firstly, when I called to make the appointment the customer service was friendly and professional. If memory serves me correctly I believe he called on the phone or Senton email to confirm the date and time.I paid for 2 men but 3 showed up (no additional charge). They were on time, actually early by a few minutes and scooped up my apartment in no time. The men were also very professional and organized. There seem to be one the mover who was the head and he directed the others and they all worked in sync. At no time where they purposely moving slowly or lolly gagging.I did take take away one star because one of the men broke my ironing board because they couldn't figure out how to unfold it. In their defense I did not call the office to notify them of this. If I did I am confident that they would have refunded me the money for it.Overall these guys were awesome! If you are moving I highly recommend them.

review from yelp.com

10 october 2017, 17:41

Worst moving company ever. Boxes fell and opened during transport the men didn't even stop to report it. Picked up broken items off the truck floor and kept going. When I reported the incident the Operation manager was arguing with us  in a very unprofessional  way and accusing us of not wanting to pay our share. Said he'll get back to us to solve the issue and never did with several attempts on our part to contact him. The men were very slow and two of the three were young high school kids that had no clue what they were doing, We are very dissatisfied. You've been warned, don't use them!

review from yelp.com