N-Motion Auto Transport

10 october 2017, 17:42

Based on the mostly positive reviews and a convincing initial discussion with Meghan, I booked my car transport from NJ to Texas with N-Motion.  It turned out to be a nightmare.  The first issue came up when the driver I booked for a Saturday pickup arrived at the car dealership one day early (on Friday) and I did not find out via the transport company, but rather a call from my contact at the dealership.  Meghan was very apologetic, explained that she didn't know why that happened, and committed to find another driver as soon as possible.  I heard nothing from Meghan for the rest of the day Friday and also through Saturday, so I tried calling and emailing her for an update.  When I didn't receive a response, I tried calling the main number for N-Motion, and immediately got a message that "the voice mailbox for Joshua is full".  I hadn't worked with a Joshua before so wasn't sure who this was.  When I tried again an hour later, someone picked up with a "Hello?" -- I asked if I had reached N-Motion, which they responded with a "yes."  I explained the situation, and was told that Meghan had left for the day, but I should try her cellphone.  When I explained that I left a voicemail already, the response I got was "I have no operations people here, so there's not much I can do", but I would receive a call back.  No one ever called me back.  By this time, my credit card was charged the full shipment amount, even though I was promised that my card would not be charged until a driver was confirmed and booked.On Monday, I was told that a driver would pick up the car between 3 and 5 PM that day.  I got a call from the dealership that the driver told them the car would be picked up the following day.  Another call to Meghan, that driver was cancelled, and it was back to square one to find another driver.  Finally they found someone to pick up the car on Wednesday and thankfully I received the car by the following weekend.I was appalled at the lack of communication, professionalism, and customer service.  Once my credit card was charged and issues arose, both me and the dealership learned about the issues first, and I needed to chase someone down at N-Motion to inform them of the issues and try and get someone to deal with them.  Working with N-Motion was one of the worst, most frustrating customer service experiences I can remember.  Hopefully this review saves someone else from a similarly bad experience.

review from yelp.com

10 october 2017, 17:42

My son, who is in the military and was ready to deploy overseas, needed his vehicle quickly transferred from Alabama to our home in California. I called several auto transportation companies. Meagan Mock stood apart from the others that I spoke to. She was smart, professional, and courteous. She also offered a competitive price. Once I decided to go with N-Motion Auto Transport, Meagan's communication skills were excellent from the start until the delivery of the vehicle which, by the way, arrived in good shape. Would I recommend and use N-Motion Auto Transport again? A resounding "yes," thanks to Meagan!

review from yelp.com

10 october 2017, 17:42

I had never shipped my car before and let me say I think I might have lucked out by finding these guys! I had almost lost my money with another not so reliable company, but luckily I was able to see through the lies before I made that mistake. I called Josh personally at least 4 or 5 times regarding my car and every time he was very helpful and patient with my questions. It was a little more than I had hoped to pay, but in the end, they delivered my car at the same day they said it would be delivered and my car arrived with out a scratch, it was a little dirty though. Also, there was always open communication between the driver and the shipping company which was really worth it's weight in gold! I will be using you all in the future and will recommend you to all my friends. Thanks again!

review from yelp.com

10 october 2017, 17:42

Meagan with N-Motion was great to work with and the transport of a classic car from MI to TX was perfect.  They accommodated a last minute date change even after the transport had been assigned and other changes on the pick up and drop off locations.  Meagan is very accessible and insured the transport would be direct, enclosed and hard sided as requested.  The car arrived without issue in less than 24 hours after being picked up.  Outstanding!

review from yelp.com

10 october 2017, 17:42

I really appreciated the effort Meghan put forth in working to ship my daughter's car from Houston to the east coast.  I had a challenging request or two, but she worked to get the car picked up and delivered today as best as possible and it showed up today.  Because it involved a third party (the carrier or driver) she made it happened where the car was delivered 1 day earlier than estimated.  We had a few telephone chats and I felt assured that she felt confident in meeting our needs without being unreasonable.  I felt she had a personal interest in my case as well as for every case she manages.  Very thankful the delivery was met.

review from yelp.com