Great Heights Relocation

10 october 2017, 17:41

While i avoided one horrible moving company, i acquired a mediocre one compared to my previous experiences. great heights did seem to be a bit more customer conscious up front. There was some misunderstandings during my pick up and they would not allow me to use coupons which i found disappointing. The movers did try to pack my items as efficient as possible without increasing risk of damage to help keep my cost and square footage down. My destination delivery on the other hand was an awful experience. The driver was extremely overweight and barely spoke English. When they arrived he asked to use the bathroom which i had no problem with but i didn't know he was gonna take a dump on my porcelain throne before i could have the chance. That was just trifling!Then after he blew up my bathroom he threatened to not remove my items from the truck if i didn't sign the paperwork up front. I told them that i wasn't signing until i was assured all my items had been removed and delivered but he had me in a difficult situation since all of my things were still on the truck. At this point i am sketchy about these guys but i need my items. They continue unloading but they are not unpacking anything or putting my items together that were taken apart by the packers. I had to call my consultant to get them to put my bed together as i had paid for full pack and unload. All in all my pack experience was ok but my unload was terrible. I did receive a small compensation for the headache but compared to the cost of the service it was negligible.

review from yelp.com

10 october 2017, 17:41

While I am unsure if I would recommend this company for out of state moves, the customer service took good care of me. I had some issues with the mover they brokered my out of state move to. The broker was very rude and wrongfully charged me extra. After I informed GHR, they covered the extra costs and did right by me. I appreciate that they intervened, because some companies may not have been so helpful. Essentially, if you are in Houston, this is probably a solid company. However, if you are moving out of the state, they may have a bad broker.

review from yelp.com

10 october 2017, 17:41

GHR came highly recommended from a friend of mine when I had to move from Houston to Miami. Aly was the lovely associate that helped me through this stressful process (moving last minute) but made it a lot easier for me. She reassured me that they will do the best job they can and in a timely manner. I have to say it was fast and simple and if I ever decide to move back I will definitely use their services again.

review from yelp.com

10 october 2017, 17:41

I've never tried a moving company before. I've always been a diy kinda gal. It was a very pleasant first time experience for me. All the things you are afraid of when thinking of finding a mover were non issues. Everyone was very friendly, professional, and efficient. It definitely made the move so much less stressful. Prices were reasonable and the service was great. Moving can be so stressful, so it's great to know you can find movers with great services and prices!

review from yelp.com

10 october 2017, 17:41

In preparation to relocate from Houston back to the east coast, I began contacting professional moving companies that offer full service national moving.  I need a full pack, load, storage in Houston and eventual transportation to the east coast.  One of the moving companies I contacted did not have any openings so they referred me to Great Heights Relocation.I immediately went to the company website and started out by filling out their online inventory form so that I could schedule an In-Home estimate.  When I did not receive a reply over the weekend, I called the phone number and reached Helen on Monday.  Helen told me she knew nothing about the online inventory forms, and as it turned out, she did not know much about this business at all.  When I asked her questions regarding packing, long-term storage and eventual transportation and delivery of my goods, she became flustered and put me on hold several times.  Each time returning with an answer that made absolutely no sense in context to the questions I had asked.  Is it that difficult to answer if the company has climate controlled storage, and if it does not, what processes are in place to protect mattresses, clothing, and wood furniture from the heat and humidity???  One would not think this should be a challenge for the person taking all phone calls from potential customers inquiring about services!During my time talking with Helen, an employee named Luis, grabbed the phone from her and very impatiently told me he would be at my house the next day, at 10:00 a.m., to give me a free in-home estimate of my moving costs.  I was surprised by his bravado but thought "what the heck' and told him I would see him the next day, and he assured me that he would contact me when he was within 10 minutes of arrival.  Next up, when I hung up the phone with Helen and Luis, I had a message from yet another GHR employee, Eric.  He told me that he had received my info over the weekend and was calling me back.  He apparently did not know that I was already on the phone with Helen.  So I called Eric and tried to explain to him that I had just talked to Helen at which he replied, "Oh yes, we are talking about your storage questions right now."  Great, I said.  Can you tell me what you do to ensure that stored items are not bothered by the heat and humidity?  It told me that everything was shrink wrapped and blanketed and that would keep the humidity and heat out.  Hmmm, Ok.  At least Eric had some idea of the process that was in place.  I told him to let Helen know we had spoken and he assured me that he would.  Of course, at about 5:00 p.m. that day, Helen called me only to repeat that they did not have climate controlled storage...no info on the process in place and apparently no knowledge of my conversation with Eric.The following morning (today as I write this), 10:00 a.m. came and went and no Luis, no call, no text, no nada!  I called Great Heights Relocation back and Eric answered the phone.  I told him that Luis had been a no-show to which he replied, uh, yeah, he is having engine problems and will call you when he can reschedule. Because the person speaking to him in the background sounded really a LOT like Luis, I suspect that his car was just fine!  I asked Eric who owned or managed this business and said I would like to speak to that person.  He told me that the only person in management was "Oded" and that he would not take calls from potential customers. Well, Oded, if you exist and this is true, you have lost a customer willing to spend a substantial amount of money to have her things packed, protected in long term storage and eventually moved.What a disappointment Great Heights Relocation was for me.  I am astonished by the number of good reviews and have questioned if this business has been recently sold.  My experience with them has NOT been good.

review from yelp.com