Classic Moves

10 october 2017, 17:41

This last move was phase 2 of our move from Houston to Tulsa. The crew (Alex,Jesus,Daniel and William) did a fantastic job. They handled all our furniture with the greatest of care. The service from the beginning (estimate) to the end (last piece put in place) could not have been better. Everyone at Classic Moves were efficient,courteous and thorough...GOOD JOB BY ALL

review from yelp.com

10 october 2017, 17:41

I used these guys to move from our apartment into our new home. Andy, the owner, came to my apartment to look at my belongings and then provided an estimate. They sent a 4 man crew ($170 per hour). The guys were friendly and worked efficiently. We have some antique pieces and they were extremely careful. Nothing was damaged. I was especially appreciative of the care they took with our (newly refinished) hardwood floors in the home. They created a cardboard walkway and followed instructions not to drop or drag items.There are a few things that keep me from giving 5 stars:1) They said they would arrive at 8:30, they showed up at 9:15.2) Unlike other companies that charge a flat trip fee, these guys charge for transit time to/from their warehouse. They charged me 30 mins there and 30 back (even though googlemaps said the warehouse was only 15 mins away) so I ended up paying for a whole extra hour of their transportation time which was more than double the competitor's trip fee.3) After the movers had loaded all of our stuff into the truck, they informed me that they were going to go to lunch and that they would meet me at the new place. I am not an especially nervous person, but it was worrying to have strangers disappear with all of my belongings. They did in fact show up so better expectation setting could minimize this problem.4) They didn't bring any moving blankets. They had lots of cardboard and lots of shrink wrap, but no blankets. I have 2 and we ended up using them so it seems like they could benefit from adding that to their truck.Overall I am really pleased since my primary concern was keeping all items and our new home damage-free, however, pricing is very high and policies are less competitive than competitors.

review from yelp.com

10 october 2017, 17:41

After reading Andy's response, I do accept that there were things that I missed: It does say on the estimate what the costs will be, and shame on me for not reading the document properly beforehand - it was my choice to proceed. However, most businesses don't pass on the convenience fee and I think that's a bad idea from a customer happiness perspective. It's $37. Why risk customer satisfaction over such a small amount? As well, the $5 fuel charge? Sorry, but I think that's nickel-and-diming, with the same end-result I feel. Maybe I'm wrong; maybe people don't mind and it's just me.Yes, you did immediately respond to my request for compensation for the damaged table, even though contractually you were not required to, and thanks for that. However, I was extremely disappointed in the table being damaged since it could so easily have been avoided with a bit of care putting it together. It's a lovely table and I feel it was ruined.I also accept that the two hours was not just the workers in the new house, but the fact that we weren't fully packed in time. I retract that statement - apologies.To sum up my experience then: If you're looking for a moving company and your priority is to have a company that won't break your things in transport (and this is most people, yes) then I would go with Classic Moves. Personally though, I was turned off by the (not-hidden) charges and feel they were unnecessary.I have upgraded my rating with an additional star. Good luck in general. No hard feelings.

review from yelp.com

10 october 2017, 17:41

Professional moving service, careful with moving items, friendly and prompt. Do be advised that (if like myself you are quoted an hourly rate) they will include their travel time to your location both ways. I ended up paying an additional $90 for the movers to commute to my apartment and back to their business (the start time he penciled in was 30 minutes prior to calling me to say he was going to arrive). This was not mentioned at all when I talked to the office. All in all, quality job, but what took the movers 2.5 hours, they charged me for 3.5 hours. Be advised!

review from yelp.com

10 october 2017, 17:41

These guys went above and beyond moving our stuff.  We moved a 40 foot container from Switzerland, with over 120 boxes and pur household of furniture.  It filled 2 massive moving trucks.I was very impressed with their 4 man team of supermen who moved lightning fast and as carefully as possible.  Very friendly, very professional.  I would hire these guys any day.

review from yelp.com