Across Usa Moving and Storage

10 october 2017, 17:42

Looks like these folks are starting a new Yelp account because their previous listing had over 100 lousy 1 star reviews.  Well, here's another one... We asked them to move us on a Sunday.  They agreed, sent a contract and we signed it.  Later that day we realized the date on the contract was NOT sunday and we asked them to send us a revised contract.  They said they would and then repeatedly told us that it would be "fine - Sunday is no problem".  They refused to formally revise the contract for 6 weeks.  we naively trusted them to move us like they said they would.   The day of the move comes and they finally ask us if we want to cancel since they are unable to move us on that Sunday - on the Friday before!! Fine.  BUT then they charge us $250 for canceling.  The owner agrees to refund $150 but never does.  Because they have the contract and we were unable to get them to respond with an updated contract our claim against them was denied.  We're out $250. Good luck with these con artists...

review from yelp.com

10 october 2017, 17:42

First they under estimated the move, then they promised that I would not be charged for blanket wrap then I was told that there was not charge for the first flight of stairs. There were charges for everything.  The result being that my move cost nearly twice the original estimate.  Also when my boxes were picked up they were new, when they were delivered they  look like they had been dropped, kicked and crushed. Finally, they will never call back if there is any issue. They lie, they over charge and they have terrible service.

review from yelp.com